The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshservice account. It provides structured and secure access to tickets, service catalog items, locations, and form fields, so your agent can create tickets, retrieve ticket details, update multiple tickets, submit service requests, and list locations on your behalf.
- Ticket creation and tracking: Have your agent create new support tickets, list existing tickets, or retrieve the details of a specific ticket.
- Bulk ticket updates: Direct your agent to update multiple Freshservice tickets when priorities, statuses, or other ticket details need to change.
- Service catalog requests: Let the agent browse available service catalog items and submit a service request for the item you need.
- Location and form field lookup: Instruct your agent to list Freshservice locations or retrieve the available fields for problem and release forms.
- Release and knowledge base cleanup: Have your agent delete releases, solution articles, or solution categories that are no longer needed.