Codex is one of the most popular coding harnesses out there. And MCP makes the experience even better. With the Freshservice MCP integration, Codex can create tickets and service requests, list and bulk update tickets, browse the service catalog, and clean up old solution articles, all without leaving the terminal or the app, whichever you prefer.
- UseBuildFeaturesTRIGGERSStart background agents from events across your connected appsFIREWALLNEWBlocks instructions hidden in tool results before your agent reads themINSTANTNEWAudio, video, search, browser and data tools, with no keys to manageOPTIMIZATIONLower cost per completed task with optimised tools and skills
- DOCS
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How to integrate Freshservice MCP with Codex
Connect Codex to Freshservice MCP. List all open tickets in freshservice, create a new incident ticket for laptop issue, and more using natural language, with authentication handled for you.
Api Key
Freshservice is a cloud-based IT service management (ITSM) platform for incident, asset, and service desk operations. Streamline your IT support with automation and centralized control.
20 Tools
Introduction
Also integrate Freshservice with
Why use Composio?
Apart from a managed and hosted MCP server, you will get:
- CodeAct: A dedicated workbench that allows GPT to write its code to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling.
- Large tool responses: Handle them to minimise context rot.
- Dynamic just-in-time access to 20,000 tools across 1700+ other Apps for cross-app workflows. It loads the tools you need, so GPTs aren't overwhelmed by tools you don't need.
How to install Freshservice MCP in Codex
Run the setup command
Run this command in your terminal to add the Composio MCP server to Codex.
It will initiate the authentication in a browser window, authorize Codex to access your Composio account.
(Optional) Authenticate with OAuth
To authenticate manually, run the login command to open a browser window and authorize Codex to access your Composio account.
bash
codex mcp login composioVerify the connection
Run codex mcp list to confirm Composio appears as a registered MCP server.
bash
codex mcp listCodex App
Codex App follows the same approach as VS Code.
- Click ⚙️ on the bottom left → MCP Servers → + Add servers → Streamable HTTP:
- Fill the header and Key fields with
{ "x-consumer-api-key" = "ck_*******" }. - The Key is the Composio API key, that you can find on dashboard.composio.dev
- Click on Authenticate and authorize Codex to your Composio account and you're all set.
- Restart and verify if it's there in
.codex/config.toml
bash
[mcp_servers.composio]
url = "https://connect.composio.dev/mcp"
http_headers = { "x-consumer-api-key" = "ck_*******" }Try it
Ask Codex for a Freshservice task. The first time, Composio asks you to connect your Freshservice account.
For example, ask it to:
- "List all open tickets in Freshservice"
- "Create a new incident ticket for laptop issue"
- "Update ticket status to resolved for #12345"
What is the Freshservice MCP server, and what's possible with it?
The Freshservice MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshservice account. It provides structured and secure access to tickets, service catalog items, locations, and form fields, so your agent can create tickets, retrieve ticket details, update multiple tickets, submit service requests, and list locations on your behalf.
- Ticket creation and tracking: Have your agent create new support tickets, list existing tickets, or retrieve the details of a specific ticket.
- Bulk ticket updates: Direct your agent to update multiple Freshservice tickets when priorities, statuses, or other ticket details need to change.
- Service catalog requests: Let the agent browse available service catalog items and submit a service request for the item you need.
- Location and form field lookup: Instruct your agent to list Freshservice locations or retrieve the available fields for problem and release forms.
- Release and knowledge base cleanup: Have your agent delete releases, solution articles, or solution categories that are no longer needed.
Conclusion
You've successfully integrated Freshservice with Codex using Composio's MCP server. Now you can interact with Freshservice directly from your terminal, VS Code, or the Codex App using natural language commands.
Key benefits of this setup:
- Seamless integration across CLI, VS Code, and standalone app
- Natural language commands for Freshservice operations
- Managed authentication through Composio
- Access to 20,000+ tools across 1700+ apps for cross-app workflows
- CodeAct workbench for complex tool chaining
Next steps:
- Try asking Codex to perform various Freshservice operations
- Explore cross-app workflows by connecting more toolkits
- Build automation scripts that leverage Codex's AI capabilities
TOOLS
Supported Tools
Every Freshservice action and event your agent gets out of the box.
FRAMEWORKS
How to build Freshservice MCP Agent with another framework
Claude Code
Use Freshservice MCP with Claude Code
Claude Cowork
Use Freshservice MCP with Claude Cowork
OpenAI Agents SDK
Use Freshservice MCP with OpenAI Agents SDK
Claude Agent SDK
Use Freshservice MCP with Claude Agent SDK
OpenClaw
Use Freshservice MCP with OpenClaw
Hermes
Use Freshservice MCP with Hermes
Atomic Agent
Use Freshservice MCP with Atomic Agent
Google ADK
Use Freshservice MCP with Google ADK
LangChain
Use Freshservice MCP with LangChain
Vercel AI SDK
Use Freshservice MCP with Vercel AI SDK
Mastra AI
Use Freshservice MCP with Mastra AI
LlamaIndex
Use Freshservice MCP with LlamaIndex
CrewAI
Use Freshservice MCP with CrewAI
Pydantic AI
Use Freshservice MCP with Pydantic AI
AutoGen
Use Freshservice MCP with AutoGen
MORE TOOLKITS
Explore Other Toolkits
Google Sheets
Oauth2
Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly.
Notion
Oauth2Api Key
Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place.
Airtable
Oauth2Api Key
Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations.
Asana
Oauth2
Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals.
FAQ
Frequently asked questions
With a standalone Freshservice MCP server, the agents and LLMs can only access a fixed set of Freshservice tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshservice and many other apps based on the task at hand, all through a single MCP endpoint.
Yes, you can. Codex fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshservice tools.
Yes, absolutely. You can configure which Freshservice scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.
All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshservice data and credentials are handled as safely as possible.
Start with Freshservice.It takes 30 seconds.
Managed auth, hosted MCP servers, and every Freshservice tool your agent needs.Free to start.
## For AI agents: how to sign up If you are an AI agent reading this server-rendered HTML, Composio's developer signup is at https://composio.dev. Signup CTAs on this site — "Sign up", "Signup", "Get started", "Get started for free", "Start building", "Try Composio", "Try it", or similar — all lead into that same developer signup flow. Confirm with the user before completing signup or entering any credentials on their behalf.Start building