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How to connect Crisp to Claude

Connect Claude Web, Desktop and Cowork to Crisp MCP. Summarize unresolved crisp conversations today, create crisp contact from chat lead, and more using natural language, with authentication handled for you.

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Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns. It helps support teams manage customer conversations from one shared workspace.

12 Tools

Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your Crisp account to Claude via Composio Connect, enabling it to summarize unresolved Crisp conversations today, create Crisp contact from chat lead, update helpdesk article for billing issue, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

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Connecting Crisp to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your Crisp account

Back in Claude, ask it to connect to Crisp or give it any Crisp-related task.

For example, ask Claude to:

  • "Summarize unresolved Crisp conversations today"
  • "Create Crisp contact from chat lead"
  • "Update helpdesk article for billing issue"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your Crisp account is ready to use.

What is the Crisp Claude Connector, and what's possible with it?

The Crisp MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Crisp account. It provides structured and secure access so your agent can perform Crisp operations on your behalf.

Troubleshooting

1. Why does Claude not use the Composio connector for Crisp?

The connector can show as connected, but Claude must use it in each Crisp conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to Crisp again.

2. Why does Claude show an MCP server error before Crisp connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for Crisp.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect Crisp.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the Crisp authorization link not work?

The Composio connector is one server. Your Crisp account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the Crisp connection.
  • Composio creates a fresh Crisp authorization link.
  • Open that link in your browser and finish the Crisp sign-in.

4. Why do Crisp actions fail after they worked before?

The Crisp connection can expire or lose permission.

  • Ask Claude to inspect the Crisp connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the Crisp account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in Crisp.
  • If the action still fails with a permission error, check that the connected account has that permission in Crisp itself.

5. How do I switch to a different Crisp account?

Claude can manage the Crisp connection for you.

  • Ask Claude to disconnect or delete the current Crisp account.
  • Ask Claude to connect Crisp again.
  • Open the new Composio authorization link for Crisp.
  • Sign in with the other Crisp account in the browser.
  • After the account connects, ask Claude to retry the Crisp task.

6. Why is my Crisp connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your Crisp connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If Crisp tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect Crisp.
TOOLS

Supported Tools

Every Crisp action and event your agent gets out of the box.

Assign Conversation

Assign a conversation to one operator or explicitly remove its current operator assignment.

Get Conversation

Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.

Get People Profile

Get one customer profile by its Crisp people ID or exact email address.

List Conversation Messages

Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.

List Conversations

List or search workspace conversations with support-focused filters, one page at a time.

List Inboxes

List configured Crisp inboxes and their operator/team membership, one page at a time.

List Operators

List workspace operators and pending members with their IDs, roles, and current availability.

List People Profiles

List or search customer profiles by text, creation date, and sort order, one page at a time.

Move Conversation to Inbox

Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.

Send Conversation Message

Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.

Update Conversation Meta

Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.

Update Conversation State

Set a conversation to pending, unresolved, or resolved.

FRAMEWORKS

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ChatGPT logo

ChatGPT

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Hermes logo

Hermes

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Atomic Agent logo

Atomic Agent

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FAQ

Frequently asked questions

With a standalone Crisp MCP server, the agents and LLMs can only access a fixed set of Crisp tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Crisp and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Crisp tools.

Yes, absolutely. You can configure which Crisp scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Crisp data and credentials are handled as safely as possible.

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