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How to connect Crisp to Claude Cowork

Connect Claude Cowork to Crisp MCP. Summarize unresolved crisp conversations today, create crisp contact from chat lead, and more using natural language, with authentication handled for you.

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Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns. It helps support teams manage customer conversations from one shared workspace.

12 Tools

Introduction

Cowork is Anthropic's AI agent for knowledge work. Think of it as Claude Code for everything else. It works autonomously with your computer, local files, and applications to accomplish complex tasks.

This guide walks you through the easiest and most secure way to connect your Crisp account to Cowork via Composio Connect, enabling it to summarize unresolved Crisp conversations today, create Crisp contact from chat lead, update helpdesk article for billing issue, and more such actions on your behalf without compromising your account security.

Also integrate Crisp with

ChatGPT WorkHermes

Connecting Crisp to Claude Cowork

1. Open Customize

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

2. Add the Composio MCP server

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

3. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Cowork

4. Connect your Crisp account

Back in Cowork, ask the agent to connect to Crisp or give it any Crisp-related task.

For example, ask Cowork to:

  • "Summarize unresolved Crisp conversations today"
  • "Create Crisp contact from chat lead"
  • "Update helpdesk article for billing issue"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Cowork, and your Crisp account is ready to use.

What is Claude Cowork?

Claude Cowork is Anthropic's agent for general knowledge work. It can use your computer, files, and connected applications to complete longer-running tasks across your work tools.

With Composio Connect, Cowork can securely access apps like Crisp through MCP without you sharing account credentials directly with the agent.

What is the Crisp MCP server, and what's possible with it?

The Crisp MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Crisp account. It provides structured and secure access so your agent can perform Crisp operations on your behalf.

TOOLS

Supported Tools

Every Crisp action and event your agent gets out of the box.

Assign Conversation

Assign a conversation to one operator or explicitly remove its current operator assignment.

Get Conversation

Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.

Get People Profile

Get one customer profile by its Crisp people ID or exact email address.

List Conversation Messages

Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.

List Conversations

List or search workspace conversations with support-focused filters, one page at a time.

List Inboxes

List configured Crisp inboxes and their operator/team membership, one page at a time.

List Operators

List workspace operators and pending members with their IDs, roles, and current availability.

List People Profiles

List or search customer profiles by text, creation date, and sort order, one page at a time.

Move Conversation to Inbox

Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.

Send Conversation Message

Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.

Update Conversation Meta

Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.

Update Conversation State

Set a conversation to pending, unresolved, or resolved.

FRAMEWORKS

How to build Crisp MCP Agent with another framework

ChatGPT Work logo

ChatGPT Work

Use Crisp MCP with ChatGPT Work

Hermes logo

Hermes

Use Crisp MCP with Hermes

FAQ

Frequently asked questions

With a standalone Crisp MCP server, the agents and LLMs can only access a fixed set of Crisp tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Crisp and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Crisp tools.

Yes, absolutely. You can configure which Crisp scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Crisp data and credentials are handled as safely as possible.

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