Crisp MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Crisp MCP or direct API to manage conversations, update contacts, query helpdesk content, and coordinate campaigns through natural language.

Crisp logoCrisp
Api Key

Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns. It helps support teams manage customer conversations from one shared workspace.

12 Tools

Try Crisp now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Crisp
Try asking
TOOLS

Supported Tools

Every Crisp action and event your agent gets out of the box.

Assign Conversation

Assign a conversation to one operator or explicitly remove its current operator assignment.

Get Conversation

Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.

Get People Profile

Get one customer profile by its Crisp people ID or exact email address.

List Conversation Messages

Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.

List Conversations

List or search workspace conversations with support-focused filters, one page at a time.

List Inboxes

List configured Crisp inboxes and their operator/team membership, one page at a time.

List Operators

List workspace operators and pending members with their IDs, roles, and current availability.

List People Profiles

List or search customer profiles by text, creation date, and sort order, one page at a time.

Move Conversation to Inbox

Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.

Send Conversation Message

Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.

Update Conversation Meta

Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.

Update Conversation State

Set a conversation to pending, unresolved, or resolved.

SETUP GUIDE

Connect Crisp MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK for Python or TypeScript
2

Initialize Client and Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
Import and initialize the Composio client, then create a Tool Router session for Crisp
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Find unresolved Crisp conversations from today and summarize the top customer complaints'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent (Anthropic Claude or Mastra)
SETUP GUIDE

Connect Crisp API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Crisp Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List the latest unresolved Crisp conversations and summarize the customer issues'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Crisp actions with your Agent

Why Use Composio?

AI Native Crisp Integration

  • Supports both Crisp MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable conversation, contact, and helpdesk actions
  • Rich coverage for reading, writing, and querying your Crisp workspace data

Managed Auth

  • Secure API key handling so you don't have to hard-code Crisp credentials in your agent
  • Central place to manage, scope, and revoke Crisp access
  • Per user and per environment credentials for cleaner production deployments

Agent Optimized Design

  • Crisp tools are designed so language models can understand what to call and when
  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Crisp
  • Scoped, least privilege access to conversations, contacts, helpdesk content, and workspace data
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Crisp requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Crisp connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Crisp account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Crisp actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Crisp at any time.

When you connect a Crisp account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Crisp as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Crisp. If Crisp lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Crisp at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Crisp connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Crisp rejects the old key. Create a new key in Crisp and reconnect the account from the Composio dashboard or by asking your agent to reconnect Crisp. Nothing else changes.

Composio's free plan includes 100,000 tool calls per month with no credit card, which covers most personal Crisp use. Paid plans add higher limits and team features. Your Crisp plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Crisp accounts).

With Composio, you connect Crisp once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

Start with Crisp.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Crisp tool your agent needs.Free to start.

Start building