Triage the Support Queue
For a support lead who opens Zendesk to 40+ new tickets and needs triage to already be done. One prompt groups by urgency, tags product area and billing-related issues, routes P0s to the on-call, and posts a one-liner to #support.
Morning triage eats an hour
Every morning starts with reading 40 tickets, manually tagging product areas, and deciding who handles what. The P0 always surfaces last.
Opening each ticket one-by-one to categorize by hand
Billing escalations buried under newsletter-style complaints
On-call doesn't see the P0 until 30 minutes in
Composio collapses all of this into one prompt — here's what that looks like.
Your agent runs it end-to-end.
- 01List all new + unassigned tickets in the window
- 02Classify each ticket by urgency (P0–P3) and product area
- 03Tag billing-related tickets for finance follow-up
- 04Route P0s to the on-call agent with priority escalation
- 05Post a summary to #support — counts, top P0, queue depth
Queue triaged before 9am
P0s land on the right desk in 60 seconds, not 30 minutes. The team opens to a sorted queue — and the first hour goes to resolution, not triage.
Paste this into Claude, Cursor, or Codex. It'll install the CLI, connect your apps, and run the task — end to end.
Draft a Support Reply With Full Context
Your agent reads the ticket, pulls the account tier and history from HubSpot, and drafts a tone-matched reply — ready for you to review and send.
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Your agent spots a real bug, files a Linear ticket with the repro, links it back in Zendesk, and pings the right engineering channel.
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Your agent combines Zendesk ticket volume, CSAT, and Salesforce renewal dates to flag at-risk accounts — posted to #customer-success every Monday.
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