Triage the Support Queue

For a support lead who opens Zendesk to 40+ new tickets and needs triage to already be done. One prompt groups by urgency, tags product area and billing-related issues, routes P0s to the on-call, and posts a one-liner to #support.

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THE GRIND

Morning triage eats an hour

Every morning starts with reading 40 tickets, manually tagging product areas, and deciding who handles what. The P0 always surfaces last.

Opening each ticket one-by-one to categorize by hand

Billing escalations buried under newsletter-style complaints

On-call doesn't see the P0 until 30 minutes in

Composio collapses all of this into one prompt — here's what that looks like.

THE FLOW
5 steps · 1 toolkit

Your agent runs it end-to-end.

  1. 01
    List all new + unassigned tickets in the window
    zendesk logo
  2. 02
    Classify each ticket by urgency (P0–P3) and product area
  3. 03
    Tag billing-related tickets for finance follow-up
    zendesk logo
  4. 04
    Route P0s to the on-call agent with priority escalation
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  5. 05
    Post a summary to #support — counts, top P0, queue depth
THE PAYOFF

Queue triaged before 9am

P0s land on the right desk in 60 seconds, not 30 minutes. The team opens to a sorted queue — and the first hour goes to resolution, not triage.

Paste this into Claude, Cursor, or Codex. It'll install the CLI, connect your apps, and run the task — end to end.