Freshdesk is a cloud-based customer service and engagement platform that enables businesses to provide efficient and personalized support to their customers. It offers features like ticket management, self-service portals, knowledge base, and reporting and analytics.
๐Ÿ”— Connect and Use Freshdesk
1. ๐Ÿ”‘ Connect your Freshdesk accoun
2. โœ… Select an action
3. ๐Ÿš€ Go live with the agent
What do you want to do?

API actions for Freshdesk for AI assitants/agents

Language
JS
PYTHON
Framework

Create Ticket

Creates a new support ticket in Freshdesk with specified details
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])

Update Ticket

Updates an existing ticket with new information or status
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])

Delete Ticket

Deletes a specified ticket from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.DELETE_TICKET])

Add Note To Ticket

Adds a private or public note to an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_NOTE_TO_TICKET])

Assign Ticket

Assigns a ticket to a specific agent or group
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])

Change Ticket Priority

Changes the priority of an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CHANGE_TICKET_PRIORITY])

Change Ticket Status

Updates the status of an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CHANGE_TICKET_STATUS])

Add Tag To Ticket

Adds one or more tags to an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_TAG_TO_TICKET])

Remove Tag From Ticket

Removes one or more tags from an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.REMOVE_TAG_FROM_TICKET])

Create Contact

Creates a new contact in Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_CONTACT])

Update Contact

Updates information for an existing contact
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_CONTACT])

Delete Contact

Deletes a specified contact from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.DELETE_CONTACT])

Create Company

Creates a new company in Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_COMPANY])

Update Company

Updates information for an existing company
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_COMPANY])

Delete Company

Deletes a specified company from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.DELETE_COMPANY])

New Ticket Created

Triggered when a new ticket is created in Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])

Ticket Updated

Triggered when an existing ticket is updated
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])

Ticket Deleted

Triggered when a ticket is deleted from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_DELETED])

Ticket Status Changed

Triggered when the status of a ticket changes
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_STATUS_CHANGED])

Ticket Priority Changed

Triggered when the priority of a ticket is modified
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_PRIORITY_CHANGED])

Ticket Assigned

Triggered when a ticket is assigned to an agent or group
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])

Note Added To Ticket

Triggered when a note is added to an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NOTE_ADDED_TO_TICKET])

Tag Added To Ticket

Triggered when a tag is added to a ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TAG_ADDED_TO_TICKET])

Tag Removed From Ticket

Triggered when a tag is removed from a ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TAG_REMOVED_FROM_TICKET])

New Contact Created

Triggered when a new contact is created in Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_CONTACT_CREATED])

Contact Updated

Triggered when an existing contact's information is updated
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CONTACT_UPDATED])

Contact Deleted

Triggered when a contact is deleted from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CONTACT_DELETED])

New Company Created

Triggered when a new company is created in Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_COMPANY_CREATED])

Company Updated

Triggered when an existing company's information is updated
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.COMPANY_UPDATED])

Company Deleted

Triggered when a company is deleted from Freshdesk
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.COMPANY_DELETED])

Frequently asked questions

What is Composio.dev?

Composio.dev is a cutting-edge framework for building AI applications, designed to make the process of developing AI solutions super easy and fun! It's a collection of powerful tools and libraries that simplify the process of creating AI applications, allowing you to focus on the creative aspects of your project without getting bogged down by the technical details.

How does Composio.dev support Freshdesk?

Composio.dev seamlessly integrates with Freshdesk, making it a breeze to leverage its capabilities within the Composio.dev platform. You can use Freshdesk to call functions on various platforms like Google, GitHub, and others, allowing you to incorporate different services into your AI applications with ease. It also supports user login via OAuth2 and can work with other popular frameworks such as LangChain and CrewAI, giving you the flexibility to build truly innovative AI solutions.

What models can I use with Freshdesk and langchain_python?

When using Freshdesk and langchain_python, you have access to a wide range of state-of-the-art language models, including GPT-4o (OpenAI), GPT-3.5 (OpenAI), GPT-4 (OpenAI), Claude (Anthropic), PaLM (Google), LLaMA and LLaMA 2 (Meta), Gemini, and many others. This flexibility allows you to choose the model that best suits your specific use case, whether you're building a chatbot, a content creation tool, or any other AI-powered application. You can experiment with different models and find the one that delivers the best performance for your project.

How can I integrate Freshdesk with langchain_python?

Integrating Freshdesk with langchain_python is super easy with Composio.dev! You can use the Composio.dev API to call functions from both Freshdesk and langchain_python, allowing you to tap into their capabilities with just a few lines of code. The SDK is available in Python, JavaScript, and TypeScript, so you can work with the language you're most comfortable with and integrate these powerful tools into your projects seamlessly.

What is the pricing for Freshdesk and langchain_python?

Both Freshdesk and langchain_python are completely free to use, with a generous free tier that allows up to 1000 requests per month. This makes them accessible for developers and organizations of all sizes, whether you're a student working on a personal project or a startup building the next big thing. You can get started with these powerful tools without worrying about breaking the bank.

What kind of authentication is supported for Freshdesk and langchain_python?

Freshdesk and langchain_python support OAuth2 authentication, ensuring secure and authorized access to their functionalities. You can use the Composio.dev API to handle authentication and call functions from both Freshdesk and langchain_python seamlessly. The SDK is available in Python, JavaScript, and TypeScript for your convenience, making it easy to integrate authentication into your projects and keep your users' data safe and secure.

Can I add Freshdesk to my project?

Absolutely! You can easily incorporate Freshdesk into your project by utilizing the Composio.dev API. This API allows you to call functions from both Freshdesk and langchain_python, enabling you to leverage their capabilities within your application. The SDK is available in Python, JavaScript, and TypeScript to facilitate integration, so you can work with the language you're most comfortable with and add these powerful tools to your project with ease.

What is the accuracy of Freshdesk and langchain_python?

Freshdesk and langchain_python are designed to provide highly accurate and reliable results, ensuring that your AI applications perform at their best. The integration with Composio.dev ensures precise function calls, enabling you to build robust and powerful AI applications with confidence. The comprehensive framework and the ability to leverage state-of-the-art models ensure reliable and accurate outcomes for your AI development needs, whether you're working on a chatbot, a content creation tool, or any other AI-powered project.

What are some common use cases for Freshdesk and langchain_python?

Freshdesk and langchain_python can be used for a wide range of AI applications, making them versatile tools for developers and creators alike. Some common use cases include natural language processing, text generation, question answering, sentiment analysis, and more. They're particularly useful for building chatbots, virtual assistants, content creation tools, and other AI-powered applications that can help you automate tasks, engage with users, and create compelling content. Whether you're working on a personal project or building a product for your startup, these tools can help you bring your ideas to life.

How does Freshdesk handle data privacy and security?

Data privacy and security are crucial considerations when working with AI systems, and Freshdesk takes these issues seriously. It follows industry best practices and adheres to strict data protection regulations, ensuring that your data is kept safe and secure. Freshdesk provides robust security measures, such as encryption and access controls, to ensure the confidentiality and integrity of your data. You can rest assured that your sensitive information is protected when using Freshdesk for your AI development needs.

Can I customize Freshdesk and langchain_python for my specific needs?

Absolutely! Freshdesk and langchain_python are highly customizable and extensible, allowing you to tailor their functionality, models, and configurations to meet your specific requirements. Whether you're building a chatbot, a content creation tool, or any other AI-powered application, you can customize these tools to fit your unique needs. Additionally, Composio.dev provides a flexible platform for integrating and orchestrating various AI tools and services, enabling you to create custom AI solutions that are tailored to your project.

What kind of support and documentation is available for Freshdesk and langchain_python?

Freshdesk and langchain_python have comprehensive documentation and a supportive community, making it easy for you to get started and find answers to your questions. Composio.dev also provides extensive resources, including tutorials, guides, and a dedicated support team to assist you throughout your AI development journey. Whether you're a beginner or an experienced developer, you'll have access to the resources you need to make the most of these powerful tools.
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