How to integrate Zoho desk MCP with Grok Build

Connect Grok Build to Zoho desk MCP. List high-priority open support tickets, summarize recent customer interactions today, and more from your terminal, with authentication handled for you.

Get started for freeGet a demo
Zoho desk logoZoho desk
Oauth2

Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

23 Tools

How to integrate Zoho desk MCP with Grok Build

Grok Build is xAI's terminal coding agent. It runs on Grok 4.5, plans its work before it acts, and can run multiple sub-agents in parallel. It also reads Claude Code's MCP configuration, so any server you already have in a .mcp.json is picked up with no changes.

In this guide, I will show you how to connect your Zoho desk account to Grok Build through Composio, so it can list high-priority open support tickets, summarize recent customer interactions today, create new ticket for incoming email, and more without leaving the terminal. Composio holds the OAuth tokens for you, and Grok Build only calls the tools you approve.

Also integrate Zoho desk with

ChatGPT WorkAntigravityOpenAI Agents SDKClaude Agent SDKClaude CodeClaude CoworkCodexOpenCodeCursorVS CodeOpenClawHermesCLIGoogle ADKLangChainVercel AI SDKMastra AILlamaIndexCrewAI

Why use Composio over a standalone MCP server?

  • Read and write access. Composio's Zoho desk integration lets Grok Build take real actions like creating drafts, sending updates, and labeling records, not just reading data.
  • 1,000+ SaaS toolkits out of the box. One endpoint gives you a full catalog of pre-built connectors, from Gmail and Slack to Notion, Linear, and Salesforce.
  • One MCP server for every app. Wire up a single Composio server instead of maintaining a separate MCP entry for each app.
  • Smart, context-aware tool loading. Grok Build caps how many tools it holds in a single request. Composio loads only the tools a task needs, so you do not spend that budget on tools you are not using.
  • Cross-app automation. Chain actions across apps in one run. Pull a thread, summarize it in Notion, and post the highlights to Slack from a single prompt.

Prerequisites

  • Grok Build installed and signed in. Install with curl -fsSL https://x.ai/cli/install.sh | bash on macOS or Linux, or irm https://x.ai/cli/install.ps1 | iex on Windows PowerShell. On first launch Grok opens a browser to authenticate; for headless or CI use, set an XAI_API_KEY environment variable instead (create the key at console.x.ai).
  • Access to the Zoho desk account you want to connect.
  • The Composio MCP endpoint. Composio's server is remote and hosted, so there is nothing to run locally and no tunnel to set up.

Step-by-step: Connect Zoho desk to Grok Build

1. Install and verify Grok Build

Install the CLI, then restart your shell so the grok binary lands on your PATH:

bash
curl -fsSL https://x.ai/cli/install.sh | bash
which grok

On Windows, install with PowerShell instead: irm https://x.ai/cli/install.ps1 | iex. If which grok returns a path, you are set. Grok Build runs on Grok 4.5 by default; you can switch models inside the session with /model <name>.

2. Add the Composio server

Add Composio as a remote HTTP MCP server with the grok mcp add command:

bash
grok mcp add --transport http composio https://connect.composio.dev/mcp

You can also add and manage servers from inside a session. Run /mcps to open the extensions modal on the MCP tab, then add a new server and paste the Composio URL. Added this way, Grok auto-detects the name from the URL and lists the server as connect:

bash
https://connect.composio.dev/mcp
Grok Build /mcps extensions modal listing MCP servers Grok Build adding the Composio MCP server with its URL

Grok also reads Claude Code-style config, so an entry in ~/.grok/config.toml or a project .mcp.json works the same way.

3. Authenticate

Composio uses OAuth. In the /mcps modal, select the Composio server and press i to authenticate (Grok also triggers this browser flow automatically the first time it uses a Composio tool). Click Allow to authorize access. Grok stores the tokens under ~/.grok/mcp_credentials.json, and /mcps shows Composio as connected.

Grok Build prompting to authenticate the Composio MCP server Composio authorization screen with the Allow button for Grok Build

4. Start building

Ask Grok to work with your Zoho desk account through Composio. On the first Zoho desk action, Composio prompts you to connect the account through OAuth. Approve the scopes once, and Composio handles token refresh from there.

What you can do after connecting Zoho desk

  • List high-priority open support tickets
  • Summarize recent customer interactions today
  • Create new ticket for incoming email
  • Assign unresolved tickets to support agents

Security + privacy notes (important)

  • Use least-privilege access. Grant only the Zoho desk scopes you actually need.
  • Review OAuth scopes before approving. Check that the requested scopes match what you expect Composio and Grok Build to do.
  • Keep write actions human-reviewed. Grok Build proposes a plan before it acts. Leave that approval step on for actions like sending messages or editing records.
  • Keep secrets out of version control. Your XAI_API_KEY and any tokens should never be committed. Use environment variables or a secrets manager.
TOOLS

Supported Tools

Every Zoho desk action and event your agent gets out of the box.

Create Ticket

Tool to create a new Zoho Desk ticket with subject, description, department, and requester details.

Get Agent

Tool to fetch details of a Zoho Desk agent.

Get Agents Count

Tool to get the total count of agents in Zoho Desk.

Get Contact

Tool to fetch details of a Zoho Desk contact.

Get Contacts By IDs

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

Get Department

Tool to fetch details of a Zoho Desk department by ID.

Get Department Logo

Tool to get/download a department's logo from Zoho Desk.

Get Departments Count

Tool to get the total count of departments in Zoho Desk.

Get Ticket

Get Ticket

Get Ticket Latest Thread

Tool to fetch the most recent thread of a ticket.

Get Ticket Resolution

Get Ticket Resolution

Get Ticket Thread

Tool to fetch a specific thread within a Zoho Desk ticket.

List Contact Accounts

Tool to list accounts associated with a Zoho Desk contact.

List Contacts

Tool to list contacts with filters and pagination.

List Departments

Tool to list all departments in the current Zoho Desk organization.

List Organizations

Tool to list all organizations the current user belongs to.

List Roles

List Roles

List Roles By IDs

List Roles By IDs

List Teams in Department

Tool to list teams in the specified Zoho Desk department.

List Ticket Conversations

List Ticket Conversations

List Tickets

List Tickets

Update Many Tasks

Update multiple tasks in a single call using Zoho Desk API.

Upload Department Logo

Tool to upload/update a department logo in Zoho Desk.

FRAMEWORKS

How to build Zoho desk MCP Agent with another framework

ChatGPT Work logo

ChatGPT Work

Use Zoho desk MCP with ChatGPT Work

Antigravity logo

Antigravity

Use Zoho desk MCP with Antigravity

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Zoho desk MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Zoho desk MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Zoho desk MCP with Claude Code

Claude Cowork logo

Claude Cowork

Use Zoho desk MCP with Claude Cowork

Codex logo

Codex

Use Zoho desk MCP with Codex

Cursor logo

Cursor

Use Zoho desk MCP with Cursor

VS Code logo

VS Code

Use Zoho desk MCP with VS Code

OpenCode logo

OpenCode

Use Zoho desk MCP with OpenCode

OpenClaw logo

OpenClaw

Use Zoho desk MCP with OpenClaw

Hermes logo

Hermes

Use Zoho desk MCP with Hermes

CLI logo

CLI

Use Zoho desk MCP with CLI

Google ADK logo

Google ADK

Use Zoho desk MCP with Google ADK

LangChain logo

LangChain

Use Zoho desk MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Zoho desk MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Zoho desk MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Zoho desk MCP with LlamaIndex

CrewAI logo

CrewAI

Use Zoho desk MCP with CrewAI

FAQ

Frequently asked questions

A standalone Zoho desk MCP server gives Grok Build a fixed set of Zoho desk tools tied to that one server. The Composio Tool Router lets Grok Build load tools from Zoho desk and many other apps on demand, based on the task, all through a single endpoint.

Yes. Grok Build ships with native MCP support. Add a server with the grok mcp add command, from the in-session /mcps modal, or by editing ~/.grok/config.toml. It also reads Claude Code-style .mcp.json files, so Grok Build discovers the tools automatically.

Yes. Grok Build has zero-migration compatibility with Claude Code's configuration, so the same Composio server entry works in both without edits.

Tokens, keys, and configuration are encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant, so your Zoho desk data and credentials are handled to that standard.

Start with Zoho desk.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Zoho desk tool your agent needs.Free to start.

Start building
Customer stories

Teams ship real agents on Composio

GET STARTED FOR FREEBOOK A DEMO
agent.aiZoomLettaGleanHubSpotAWSWabi

Karan skipped his own birthday party to fix our critical issue. It was 10pm and he diverted his Waymo to help us instead. This really sets the bar — it shows the commitment you need when users rely on your software.

Harsha Gaddipati
Harsha Gaddipati
Co-founder, Slashy

A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

Abhi Arya
Abhi Arya
Co-founder, Opennote

We chose Composio over Pipedream because it delivered depth where it mattered — niche tools and tricky edge cases other platforms simply ignored. That gave us confidence to scale without compromising.

Nirman Dave
Nirman Dave
CEO, Zams

As a solo builder, shipping fast is life or death. The only way I can outcompete incumbents is by outmanoeuvring them. Getting bogged down managing agent auth would have been a death sentence.

Ryan Yu
Ryan Yu
Founder, Extra Thursday

Before Composio, adding tool integrations was slow and resource-intensive. Each one could take weeks of engineering time, and maintaining them meant constantly keeping up with API changes.

Tomisin Jenrola
Tomisin Jenrola
Founder & CEO, SwarmZero

With hands-on help from their founder, we integrated Gmail and Google Drive in just 30 minutes. This level of personal support and commitment is exactly what startups should strive for.

Jerome Leclanche
Jerome Leclanche
Co-Founder, Ingram Technologies