How to integrate Retently MCP with Atomic Agent

Connect Atomic Agent to Retently MCP. List all customer feedback from last week, add 'urgent' tag to negative feedback, and more using natural language, with authentication handled for you.

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Api Key

Retently is a customer experience management platform for gathering and analyzing customer feedback via surveys. It helps businesses improve retention by acting on real-time insights from their customers.

15 Tools

Introduction

Atomic Agent is an open-source AI agent that runs on your machine and supports local models through llama.cpp. Connect it to 1,500+ apps through Composio, including Retently.

This guide uses Atomic Agent's built-in Composio integration. You need Atomic Agent v0.5.6 or later, your own Composio API key, and a Retently account. See the Atomic Agent documentation for installation instructions.

Also integrate Retently with

How Atomic Agent connects to Retently

Atomic Agent connects to Composio's Tool Router over Streamable HTTP MCP. It discovers the tools needed for your request, and Composio handles account authentication.

Execution and account-connection tools follow Atomic Agent's configured approval policy. Review any approval prompt before allowing an action on your connected account.

Connect Retently to Atomic Agent

  1. Sign up or sign in to the Composio dashboard. Copy your API key.
  2. In Atomic Agent, open the Integrations tab and select Composio. Select API key, press e, paste the key, and press Enter. The tools become available immediately, without a restart.
  3. Ask Atomic Agent to do something in Retently. It searches Composio for the right tool.
  4. On first use, open the sign-in link returned in the chat. Connect your Retently account, then return to Atomic Agent to continue.

Headless setup

Add the following line to ~/.atomic-agent/.env, replacing YOUR_COMPOSIO_API_KEY with your key. Start Atomic Agent after saving the file.

bash
COMPOSIO_API_KEY=YOUR_COMPOSIO_API_KEY

What is the Retently MCP server, and what's possible with it?

The Retently MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Retently account. It provides structured and secure access to your customer feedback and survey data, so your agent can perform actions like analyzing feedback, managing customers, organizing survey results, and tagging feedback—completely on your behalf.

  • Automated customer management: Effortlessly create, update, or delete customers in your Retently workspace, ensuring your CRM data stays up to date.
  • Feedback analysis and retrieval: Retrieve recent feedback, pull detailed feedback entries, or get a list of all customer responses for easy sentiment tracking and reporting.
  • Survey and campaign insights: Instantly fetch all your Retently campaigns or get the latest NPS score to stay on top of your customer satisfaction metrics.
  • Feedback organization with tags and topics: Let your agent categorize and organize feedback by adding tags or topics, so you can quickly identify trends and areas for improvement.
  • Advanced customer lookup: Quickly get detailed information about any customer by their unique ID, perfect for personalizing follow-ups or resolving support issues.

Use Retently from Atomic Agent

With your account connected, ask Atomic Agent to work with Retently in natural language. You can connect more apps through the same Composio integration as you need them.

Visit the Atomic Agent website or inspect the Atomic Agent source code.

Troubleshooting

Why is my API key rejected?

Copy the key directly from the Composio dashboard. Atomic Agent requires ASCII characters because it sends the key in an HTTP header. Remove any extra characters introduced when copying.

Why are Composio tools unavailable after saving a key?

Check that you use Atomic Agent v0.5.6 or later and that Composio is enabled in your configuration. A "composio": { "enabled": false } setting disables the integration while keeping the saved key on disk.

Does Composio have a free plan?

The Hobby plan includes 100,000 tool calls per month. Composio-managed OAuth apps have a lower included allowance. See Composio pricing for the current limits that apply to your connection.

TOOLS

Supported Tools

Every Retently action and event your agent gets out of the box.

Add Feedback Tags

Add tags to feedback items by providing feedback IDs and corresponding tags.

Add Feedback Topics

Add topics to feedback items by providing feedback IDs and corresponding topics.

Create or Update Customers

Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties.

Delete Customers

Delete customers from the workspace by providing their unique IDs.

Get Campaigns

Tool to retrieve a list of campaigns associated with the account.

Get Customer By ID

Tool to retrieve detailed information about a specific customer by their unique ID.

Get Customers

Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.

Get Feedback

Tool to retrieve feedback received from customers.

Get Feedback by ID

Tool to retrieve detailed information about specific feedback by its unique ID.

Get Latest Score

Tool to retrieve the latest NPS score for the account.

Get Outbox

Retrieve the outbox of surveys that are scheduled to be sent.

Get Reports

Tool to retrieve reports related to NPS surveys, including scores and trends.

Get Templates

Tool to retrieve a list of survey templates available in the account.

Send Transactional Survey

Tool to send a transactional survey to customers.

Unsubscribe Customers

Unsubscribe customers from receiving surveys by providing their email addresses.

FAQ

Frequently asked questions

With a standalone Retently MCP server, the agents and LLMs can only access a fixed set of Retently tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Retently and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Atomic Agent fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Retently tools.

Yes, absolutely. You can configure which Retently scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Retently data and credentials are handled as safely as possible.

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