Retently Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Retently MCP or direct API to send surveys, analyze customer feedback, fetch NPS scores, and trigger follow-ups through natural language.
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Supported Tools

Tools
Add Feedback TagsAdd tags to feedback items by providing feedback ids and corresponding tags.
Add Feedback TopicsAdd topics to feedback items by providing feedback ids and corresponding topics.
Create or Update CustomersTool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties.
Delete CustomersDelete customers from the workspace by providing their unique ids.
Get CampaignsTool to retrieve a list of campaigns associated with the account.
Get Customer By IDTool to retrieve detailed information about a specific customer by their unique id.
Get CustomersRetrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
Get FeedbackTool to retrieve feedback received from customers.
Get Feedback by IDTool to retrieve detailed information about specific feedback by its unique id.
Get Latest ScoreTool to retrieve the latest nps score for the account.
Get OutboxRetrieve the outbox of surveys that are scheduled to be sent.
Get ReportsTool to retrieve reports related to nps surveys, including scores and trends.
Get TemplatesTool to retrieve a list of survey templates available in the account.
Send Transactional SurveyTool to send a transactional survey to customers.
Unsubscribe CustomersUnsubscribe customers from receiving surveys by providing their email addresses.

Connect Retently MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Retently tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Get latest NPS score for this account')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Retently API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Retently Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Get the latest NPS score for my account'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Retently actions with your Agent

Why Use Composio?

AI Native Retently Integration

  • Supports both Retently MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Retently data

Managed Auth

  • Built-in API key handling for seamless credential management
  • Central place to manage, scope, and revoke Retently access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Retently
  • Scoped, least privilege access to Retently resources
  • Full audit trail of agent actions to support review and compliance

Use Retently with any AI Agent Framework

Choose a Framework you want to connect Retently with

Frequently Asked Questions

Do I need my own developer credentials to use Retently with Composio?

Yes, Retently requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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