Retently MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Retently MCP or direct API to send surveys, analyze customer feedback, fetch NPS scores, and trigger follow-ups through natural language.

Retently logoRetently
Api Key

Retently is a customer experience management platform for gathering and analyzing customer feedback via surveys. It helps businesses improve retention by acting on real-time insights from their customers.

15 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Retently
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TOOLS

Supported Tools

Every Retently action and event your agent gets out of the box.

Add Feedback Tags

Add tags to feedback items by providing feedback IDs and corresponding tags.

Add Feedback Topics

Add topics to feedback items by providing feedback IDs and corresponding topics.

Create or Update Customers

Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties.

Delete Customers

Delete customers from the workspace by providing their unique IDs.

Get Campaigns

Tool to retrieve a list of campaigns associated with the account.

Get Customer By ID

Tool to retrieve detailed information about a specific customer by their unique ID.

Get Customers

Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.

Get Feedback

Tool to retrieve feedback received from customers.

Get Feedback by ID

Tool to retrieve detailed information about specific feedback by its unique ID.

Get Latest Score

Tool to retrieve the latest NPS score for the account.

Get Outbox

Retrieve the outbox of surveys that are scheduled to be sent.

Get Reports

Tool to retrieve reports related to NPS surveys, including scores and trends.

Get Templates

Tool to retrieve a list of survey templates available in the account.

Send Transactional Survey

Tool to send a transactional survey to customers.

Unsubscribe Customers

Unsubscribe customers from receiving surveys by providing their email addresses.

SETUP GUIDE

Connect Retently MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["retently"],
  mcp: true,
});
Create a session scoped to Retently and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Get the latest NPS score for my account",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Retently request
SETUP GUIDE

Connect Retently API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["retently"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Retently
3

Run Retently tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Get the latest NPS score for my account" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Retently tool calls through the session, and print the final answer

Why Use Composio?

AI Native Retently Integration

  • Supports both Retently MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Retently data

Managed Auth

  • Built-in API key handling for seamless credential management
  • Central place to manage, scope, and revoke Retently access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Retently
  • Scoped, least privilege access to Retently resources
  • Full audit trail of agent actions to support review and compliance

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY
FAQ

Frequently asked questions

Yes, Retently requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Retently connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Retently account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Retently actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Retently at any time.

When you connect a Retently account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Retently as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Retently. If Retently lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Retently at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Retently connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Retently rejects the old key. Create a new key in Retently and reconnect the account from the Composio dashboard or by asking your agent to reconnect Retently. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Retently use. Paid plans add higher limits and team features. Your Retently plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Retently accounts).

With Composio, you connect Retently once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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