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How to connect ProductNow MCP to Claude

Connect Claude Web, Desktop and Cowork to ProductNow MCP. Search productnow company context for launch details, organize productnow documents into project folders, and more using natural language, with authentication handled for you.

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ProductNow MCP is an official user-authenticated MCP server for ProductNow company context and content. It provides a secure, consistent way to access documents, folders, versions, comments, and media.

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Introduction

Claude is Anthropic's AI assistant, available on the web, in the desktop app, and on mobile. Cowork is its agent for knowledge work, and it runs on all of those surfaces too. Connected to your apps, Claude can work with your files and services to accomplish complex tasks on your behalf.

This guide walks you through the easiest and most secure way to connect your ProductNow account to Claude via Composio Connect, enabling it to search ProductNow company context for launch details, organize ProductNow documents into project folders, review ProductNow versions and resolve comments, and more such actions on your behalf without compromising your account security.

Setup is the same on Claude Web, Desktop, and Cowork, and you only need to do it once. The connector is tied to your account, so it's available in all three.

Also integrate ProductNow MCP with

ChatGPTHermesAtomic Agent

Connecting ProductNow to Claude Web, Desktop, and Cowork

Two ways to add the Composio connector. Pick whichever you prefer.

1. Add with one click

Click the button. Claude opens with the Composio connector filled in. Click Add, then go to step 2.

Add to Claude

Add manually

In Claude Desktop, click Customize in the left sidebar, then select Connectors and click the + icon at the top.

Claude Desktop connectors screen with Add custom connector selected

Click Add custom connector and paste in the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
Add custom connector dialog with Composio MCP server URL

2. Authorize in your browser

Click Connect. You'll be redirected to a browser window where you can authorize Composio to continue.

Composio authorization screen for Claude Web, Desktop, and Cowork

3. Connect your ProductNow account

Back in Claude, ask it to connect to ProductNow or give it any ProductNow-related task.

For example, ask Claude to:

  • "Search ProductNow company context for launch details"
  • "Organize ProductNow documents into project folders"
  • "Review ProductNow versions and resolve comments"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in Claude, and your ProductNow account is ready to use.

What is the ProductNow Claude Connector, and what's possible with it?

The ProductNow MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your ProductNow account. It provides structured and secure access to your company's shared context, documents, folders, versions, comments, and media, so your agent can search company information, create and edit documents, organize folders and files, manage document status and feedback, and upload media on your behalf.

  • Company context search: Have your agent search shared documents, decisions, meeting notes, and synced company information, then return relevant excerpts with citations.
  • Document creation and editing: Direct your agent to create new documents with AI-generated content, edit existing documents, check editing status, and read documents you already have access to.
  • Document organization: Let the agent create folders when needed, move documents or folders, rename them, and archive items that are no longer active.
  • Review and version management: Instruct your agent to change document lifecycle status, add comments, reply to comment threads, and list earlier document versions when you need to understand what changed.
  • Company knowledge and media updates: Have your agent remember important information about your company, products, customers, or team, and upload image or video files to ProductNow storage.

Troubleshooting

1. Why does Claude not use the Composio connector for ProductNow?

The connector can show as connected, but Claude must use it in each ProductNow conversation.

  • Click + at the lower left of the chat, or type /.
  • Hover Connectors.
  • Turn on Composio.
  • Ask Claude to connect to ProductNow again.

2. Why does Claude show an MCP server error before ProductNow connects?

Claude can show Couldn't reach the MCP server or Authorization with the MCP server failed when you add the connector for ProductNow.

  • Check that the connector URL is https://connect.composio.dev/mcp.
  • Connectors run from Anthropic's cloud, so your device network is usually not the problem.
  • Add the connector again from Customize > Connectors, then ask Claude to connect ProductNow.
  • If it fails again, send the error and the ofid_ reference id to support@composio.dev.

3. Why does the ProductNow authorization link not work?

The Composio connector is one server. Your ProductNow account connects separately when Claude asks for it.

  • If the browser does not open, or the link expires, ask Claude to retry the ProductNow connection.
  • Composio creates a fresh ProductNow authorization link.
  • Open that link in your browser and finish the ProductNow sign-in.

4. Why do ProductNow actions fail after they worked before?

The ProductNow connection can expire or lose permission.

  • Ask Claude to inspect the ProductNow connection.
  • If the connection is unhealthy, disconnect it when Claude prompts you.
  • Reconnect the ProductNow account and retry the action.
  • If Claude shows a permission prompt, approve it before Claude changes data in ProductNow.
  • If the action still fails with a permission error, check that the connected account has that permission in ProductNow itself.

5. How do I switch to a different ProductNow account?

Claude can manage the ProductNow connection for you.

  • Ask Claude to disconnect or delete the current ProductNow account.
  • Ask Claude to connect ProductNow again.
  • Open the new Composio authorization link for ProductNow.
  • Sign in with the other ProductNow account in the browser.
  • After the account connects, ask Claude to retry the ProductNow task.

6. Why is my ProductNow connection missing in Claude Desktop or on a Team plan?

The connector belongs to your Claude account, so your ProductNow connection works in Claude Web, Desktop, and Cowork.

  • In Claude Desktop, open Customize > Connectors.
  • Next to Composio, click ⋮ and click Clear cache.
  • If ProductNow tools still do not appear, click ⋮, disconnect, remove the connector, and add it again.
  • On Team or Enterprise, an Owner or Primary Owner must enable the connector before you can connect ProductNow.
TOOLS

Supported Tools

Every ProductNow MCP action and event your agent gets out of the box.

Archive

Put documents or folders away, including several at once.

Comment on document

Leave feedback on a document that is in review.

Create document

Create a NEW ProductNow document and generate its content with AI.

Create folder

Create a NEW folder only when no existing folder fits.

Edit document

Edit an existing ProductNow document.

Fetch

Read one document you already have an id for.

Fetch folder

List a folder you already have an id for, or the warehouse root.

Get status

After edit_document or create_document, check whether the document is still being edited or the edits have finished.

List document versions

List every version of a document when the user asks what changed, or you need an older version before calling fetch.

Move

Move documents or folders into another folder, including several at once.

Remember

Store one piece of information in ProductNow when the user says 'remember this', 'save this', or 'note that…' about their company, product, customers, or team.

Rename

Change a document or folder's name.

Reply to thread

Reply to an existing comment thread on a document, posted as the user's personal agent.

Search

Search the company's shared context — its intranet of documents, decisions, meeting notes, and synced systems — and return excerpts relevant to the user's question, with citations.

Update document status

Change a document's lifecycle when the user wants a snapshot, a review, or to publish.

Upload media

Upload a media file (image or video) to ProductNow storage.

FRAMEWORKS

How to build ProductNow MCP Agent with another framework

ChatGPT logo

ChatGPT

Use ProductNow MCP with ChatGPT

Hermes logo

Hermes

Use ProductNow MCP with Hermes

Atomic Agent logo

Atomic Agent

Use ProductNow MCP with Atomic Agent

FAQ

Frequently asked questions

With a standalone ProductNow MCP server, the agents and LLMs can only access a fixed set of ProductNow tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from ProductNow and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Claude Cowork fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right ProductNow tools.

Yes, absolutely. You can configure which ProductNow scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your ProductNow data and credentials are handled as safely as possible.

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