How to integrate Helpdesk MCP with Hermes

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Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Helpdesk account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Helpdesk with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Helpdesk with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Helpdesk

Ask your agent to connect to Helpdesk, or simply request any Helpdesk-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Helpdesk connection.

Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Helpdesk or request any Helpdesk-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Helpdesk MCP server, and what's possible with it?

The Helpdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpdesk account. It provides structured and secure access to your ticketing system, so your agent can perform actions like listing support agents, managing contacts, retrieving canned responses, and reviewing automation rules on your behalf.

  • Agent and team management: Instantly list all support agents and teams in your Helpdesk account, making it easy to organize and delegate customer inquiries.
  • Contact and subscription retrieval: Pull up detailed contact lists and subscription information so your agent always has up-to-date customer and account data at hand.
  • Canned response access: Let your agent fetch and suggest predefined reply templates, ensuring fast and consistent communication with customers.
  • Rules and automation overview: Review all configured automation rules in your helpdesk, helping your agent stay aligned with your business processes and ticketing workflows.
  • Account configuration insights: Retrieve lists of custom fields, reply addresses, licenses, and email domains to support personalized automation and account management tasks.

Supported Tools & Triggers

Tools
List AgentsTool to list agents.
List Canned ResponsesTool to list canned responses.
List ContactsTool to list contacts.
List Custom FieldsTool to list all custom fields defined in the account.
List Email DomainsTool to list email domains configured for the account.
List LicensesTool to list all licenses for an account.
List Reply AddressesTool to retrieve reply addresses.
List RulesTool to retrieve a list of rules configured in the account.
List SubscriptionsTool to list subscriptions.
List TeamsTool to list all teams for the authenticated Helpdesk account.
List TicketsTool to list tickets with cursor-based pagination.
List Trusted EmailsTool to retrieve a list of trusted email addresses or domains.
List ViewsTool to list agent views.
List WebhooksTool to list all webhooks configured for events.
View AgentTool to retrieve details of a specific agent (v1).

Way Forward

With Helpdesk connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

How to build Helpdesk MCP Agent with another framework

OpenAI Agents SDK logo

OpenAI Agents SDK

Use Helpdesk MCP with OpenAI Agents SDK

Claude Agent SDK logo

Claude Agent SDK

Use Helpdesk MCP with Claude Agent SDK

Claude Code logo

Claude Code

Use Helpdesk MCP with Claude Code

Codex logo

Codex

Use Helpdesk MCP with Codex

OpenClaw logo

OpenClaw

Use Helpdesk MCP with OpenClaw

CLI logo

CLI

Use Helpdesk MCP with CLI

Google ADK logo

Google ADK

Use Helpdesk MCP with Google ADK

LangChain logo

LangChain

Use Helpdesk MCP with LangChain

Vercel AI SDK logo

Vercel AI SDK

Use Helpdesk MCP with Vercel AI SDK

Mastra AI logo

Mastra AI

Use Helpdesk MCP with Mastra AI

LlamaIndex logo

LlamaIndex

Use Helpdesk MCP with LlamaIndex

CrewAI logo

CrewAI

Use Helpdesk MCP with CrewAI

FAQ

What are the differences in Tool Router MCP and Helpdesk MCP?

With a standalone Helpdesk MCP server, the agents and LLMs can only access a fixed set of Helpdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpdesk and many other apps based on the task at hand, all through a single MCP endpoint.

Can I use Tool Router MCP with Hermes?

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpdesk tools.

Can I manage the permissions and scopes for Helpdesk while using Tool Router?

Yes, absolutely. You can configure which Helpdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpdesk data and credentials are handled as safely as possible.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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