Helpdesk Integration for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Helpdesk MCP or direct API to create tickets, update statuses, assign agents, and fetch ticket histories through natural language.
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Supported Tools

Tools
List AgentsTool to list agents.
List Canned ResponsesTool to list canned responses.
List ContactsTool to list contacts.
List Custom FieldsTool to list all custom fields defined in the account.
List Email DomainsTool to list email domains configured for the account.
List LicensesTool to list all licenses for an account.
List Reply AddressesTool to retrieve reply addresses.
List RulesTool to retrieve a list of rules configured in the account.
List SubscriptionsTool to list subscriptions.
List TeamsTool to list all teams for the authenticated Helpdesk account.
List TicketsTool to list tickets with cursor-based pagination.
List Trusted EmailsTool to retrieve a list of trusted email addresses or domains.
List ViewsTool to list agent views.
List WebhooksTool to list all webhooks configured for events.
View AgentTool to retrieve details of a specific agent (v1).

Connect Helpdesk MCP Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio claude-agent-sdk
Install the Composio SDK and Claude Agent SDK

Create Tool Router Session

python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
Initialize the Composio client and create a Tool Router session

Connect to AI Agent

python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Helpdesk tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List all teams in Helpdesk')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
Use the MCP server with your AI agent

Connect Helpdesk API Tool with your Agent

Python
TypeScript

Install Composio

python
pip install composio_openai
Install the Composio SDK

Initialize Composio and Create Tool Router Session

python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
Import and initialize Composio client, then create a Tool Router session

Execute Helpdesk Tools via Tool Router with Your Agent

python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List all open support tickets created this week'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
Get tools from Tool Router session and execute Helpdesk actions with your Agent

Why Use Composio?

AI Native Helpdesk Integration

  • Supports both Helpdesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Helpdesk data

Managed Auth

  • Built-in API key management with secure storage
  • Central place to manage, scope, and revoke Helpdesk access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Helpdesk
  • Scoped, least privilege access to Helpdesk resources
  • Full audit trail of agent actions to support review and compliance

Use Helpdesk with any AI Agent Framework

Choose a Framework you want to connect Helpdesk with

Frequently Asked Questions

Do I need my own developer credentials to use Helpdesk with Composio?

Yes, Helpdesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Used by agents from

Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
ASU
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

Never worry about agent reliability

We handle tool reliability, observability, and security so you never have to second-guess an agent action.

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