How to connect HaloPSA to Grok Bot

Connect Grok Bot to HaloPSA MCP. Create high-priority ticket for vpn outage, list recent tickets for network support, and more using natural language, with authentication handled for you.

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HaloPSA is a service desk platform for managing IT support tickets, customers, assets, and service operations. It brings support workflows into one place so teams can resolve issues faster and keep work organized.

85 Tools

Introduction

Grok is xAI's assistant, and its bot builder lets you create a personal agent that holds context, runs skills, and connects to the apps you already use through plugins.

This guide explains how to connect HaloPSA to a Grok bot using Composio Connect, which handles OAuth, token refresh, and reliability so you do not have to. You add Composio as a plugin, authenticate once, then ask your bot to work with HaloPSA in plain language.

Also integrate HaloPSA with

Why use Composio?

Composio exposes 1,700+ apps to your Grok bot through a single connection, so you get:

  • Connect to 1,700+ apps with on-demand tool loading, so you do not fill your context window with unnecessary tool definitions.
  • Use programmatic tool calling through a remote workbench, letting the model write its own code to handle complex tool chaining. This reduces back-and-forth for frequent tool calls.
  • Handle large tool responses outside the model context to keep conversations lean.

Connecting HaloPSA to Grok Bot

Once Grok Bot is set up, you connect HaloPSA entirely from its interface, and the whole flow takes under a minute.

Set up Grok Bot

Get access. Grok Bot is included with Cursor Ultra, Cursor Premium Teams, and SuperGrok Heavy. Get the desktop app for macOS or Windows from x.ai/bot and sign in. An iPhone companion app is also available, and your bots sync across devices.

Create a bot. Pick a suggested role or define your own, then give it a short name, one primary job, and a short description of how it should work. Focused bots work best, because a clear role gives the bot more useful context over time.

Connect HaloPSA

1. Add the Composio plugin

Click the button. The Composio listing on x.ai opens and launches Grok Bot for you. If the app does not open on its own, click Add to Grok Bot.

Add to Grok Bot

Composio for Grok Bot listing on x.ai with the Add to Grok Bot button

Grok Bot opens the Composio plugin, showing its connector and skills. Click Add.

Composio plugin sheet in Grok Bot with the Add button

2. Authenticate

Go to the Installed section and click the Composio entry. You'll see its connector and skills listed.

Installed Composio plugin showing the Authenticate button

Click Authenticate. You'll be taken to the Composio consent screen. Review the access it requests and click Authorize. Composio handles the OAuth handshake for you, so you never touch API keys or tokens.

Composio authorization screen with Authorize and Deny

3. Connect your HaloPSA account

Back in the chat, ask your bot to connect to HaloPSA or give it any HaloPSA task.

For example, ask it to:

  • "Create high-priority ticket for VPN outage"
  • "List recent tickets for network support"
  • "Find customer site and assigned HaloPSA agent"

It will prompt you to authenticate and authorize access.

That's it. Composio's tools are now available in your Grok bot, and your HaloPSA account is ready to use.

What is Grok Bot?

Grok is xAI's assistant, available as a chat interface and a bot builder for creating personal agents that run skills and connect to external apps.

With Composio Connect, your Grok bot can securely access apps like HaloPSA through MCP without you sharing account credentials directly with the agent.

What is the HaloPSA MCP server, and what's possible with it?

The HaloPSA MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your HaloPSA account. It provides structured and secure access to tickets, customers, sites, agents, assets, and service records, so your agent can create, inspect, retrieve, and delete HaloPSA records on your behalf.

  • Ticket creation and management: Have your agent create HaloPSA tickets from a summary and optional details, retrieve ticket information, or delete tickets while recording a reason.
  • Customer and site lookups: Let the agent retrieve customer and site records, including related activity, permissions, setup details, and ticket-type context when available.
  • Service team and user records: Direct your agent to inspect current agents, individual agents, teams, end users, and ticket-routing records to understand who handles support work.
  • Asset and service record inspection: Instruct your agent to retrieve assets, inventory or service items, contracts, appointments, invoices, quotations, projects, and related operational details.
  • Record cleanup: Have your agent delete supported HaloPSA records such as assets, customers, sites, users, teams, agents, projects, invoices, and other service records when they are no longer needed.

Way Forward

Now that HaloPSA is connected, extend your setup by connecting the other apps you already use every day, so your Grok bot can run true cross-app workflows end to end.

  • Connect Calendar to turn threads into scheduled meetings automatically.
  • Connect Slack or Teams to post summaries, approvals, and alerts where your team works.
  • Connect Notion, Linear, Jira, or Asana to convert requests into tickets, tasks, and docs.
  • Connect Drive, Dropbox, or OneDrive to fetch, file, and share attachments without manual steps.

Start with one workflow you do repeatedly, then keep adding apps as you find new handoffs. With everything behind a single connection, your bot can coordinate multiple tools safely and reliably in one conversation.

TOOLS

Supported Tools

Every HaloPSA action and event your agent gets out of the box.

Create Ticket

Create one HaloPSA ticket from a summary and optional details and routing IDs; sends the provider-required one-item array body.

Delete Agent

Request deletion of one HaloPSA agent by numeric ID.

Delete Appointment

Delete one HaloPSA appointment by numeric ID.

Delete Asset

Delete one HaloPSA asset by numeric ID.

Delete Attachment

Delete one HaloPSA attachment by numeric ID.

Delete Client Contract

Delete one HaloPSA client contract by numeric ID.

Delete Customer

Delete one HaloPSA customer by numeric ID.

Delete Invoice

Delete one HaloPSA invoice by numeric ID.

Delete Item

Delete one HaloPSA inventory or service item by numeric ID.

Delete Knowledge Base Article

Delete one HaloPSA knowledge-base article by numeric ID.

Delete Opportunity

Delete one HaloPSA sales opportunity by numeric ID.

Delete Project

Delete one HaloPSA project by numeric ID.

Delete Quotation

Delete one HaloPSA quotation by numeric ID.

Delete Report

Delete one HaloPSA report definition by numeric ID.

Delete Site

Delete one HaloPSA customer site by numeric ID.

Delete Status

Delete one HaloPSA ticket-status configuration record by numeric ID.

Delete Supplier

Delete one HaloPSA supplier by numeric ID.

Delete Team

Delete one HaloPSA team by numeric ID.

Delete Ticket

Delete one HaloPSA ticket by numeric ID, optionally recording a reason.

Delete Ticket Action

Delete one HaloPSA ticket action by numeric action ID and its parent ticket ID.

Delete Ticket Type

Delete one HaloPSA ticket-type configuration record by numeric ID.

Delete User

Delete one HaloPSA end user by numeric ID.

Get Agent

Return one HaloPSA agent by numeric ID.

Get Appointment

Return one HaloPSA appointment by numeric ID, optionally with extra detail objects.

Get Asset

Return one HaloPSA asset by numeric ID, optionally including activity, allowed statuses, details, diagram data, and hierarchy data.

Get Attachment

Download one HaloPSA attachment by numeric ID.

Get Client Contract

Return one HaloPSA client contract by numeric ID, with optional expanded billing, asset, user, schedule, and period details.

Get Current Agent

Return a compact identity for the HaloPSA agent authorized by the current connection, without claims or access-control records.

Get Customer

Return one HaloPSA customer by numeric ID, with optional expanded, activity, ticket-type, period, and pre-pay data.

Get Invoice

Return one HaloPSA invoice by numeric ID, optionally with extra detail objects.

Get Item

Return one HaloPSA inventory or service item by numeric ID, optionally with expanded details and tenant-specific accounting data; additional provider fields are preserved.

Get Knowledge Base Article

Return one HaloPSA knowledge-base article by numeric ID, optionally with expanded details and language or organisation context.

Get Opportunity

Return one HaloPSA sales opportunity by numeric ID, optionally with extra provider detail objects.

Get Project

Return one HaloPSA project by numeric ID, optionally with expanded details.

Get Quotation

Return one HaloPSA quotation by numeric ID, optionally with expanded details or portal-view context.

Get Report

Return one HaloPSA report definition by numeric ID.

Get Site

Return one HaloPSA customer site by numeric ID, with optional customer, permission, activity, detail, setup, and ticket-type context.

Get Status

Return one HaloPSA ticket-status configuration record by numeric ID, optionally including its detailed configuration.

Get Supplier

Return one HaloPSA supplier by numeric ID, optionally including expanded details; additional provider fields are preserved.

Get Team

Return one HaloPSA team by numeric ID, optionally including agent details and expanded team objects.

Get Ticket

Return one HaloPSA ticket by numeric ID, with core assignment and classification fields and optional expanded details and most recent action.

Get Ticket Action

Get one HaloPSA ticket action by numeric action ID, optionally providing its ticket ID and requesting expanded details.

Get Ticket Type

Return one HaloPSA ticket type by numeric ID.

Get User

Return one HaloPSA end user by numeric ID, with optional customer, site, ticket-type, opportunity, supplier, activity, billing, asset, and detail context.

List Agents

Return compact HaloPSA agent records for assignment lookup, optionally filtered by name, email address, telephone number, or team ID.

List Appointments

Return one page of HaloPSA appointments, optionally filtered by customer, ticket, date range, or search text.

List Assets

Return one page of HaloPSA assets, optionally filtered by customer, site, user, asset type, search text, and active state.

List Attachments

List HaloPSA attachment metadata, optionally for one ticket.

List Client Contracts

Return one page of HaloPSA client contracts, optionally filtered by customer, site, search text, and active state.

List Customers

Return one page of HaloPSA customers, optionally filtered by name and active state.

List Invoices

Return one page of HaloPSA invoices, optionally filtered by date, customer, site, ticket, user, or search text.

List Items

Return one page of HaloPSA inventory and service items with the provider's documented status, asset, supplier, accounting, stock, search, and ordering filters.

List Knowledge Base Articles

Return one page of HaloPSA knowledge-base articles using the provider's documented status, access, relationship, language, search, and ordering filters.

List Opportunities

Return one page of HaloPSA sales opportunities, optionally filtered by customer, assignment, status, date range, or search text.

List Priorities

Return HaloPSA policy-priority mappings used to classify tickets, optionally filtered by SLA policy ID.

List Projects

Return one page of HaloPSA projects.

List Quotations

Return HaloPSA quotations with customer, state, approval, processing, text, attachment, ordering, and page filters.

List Reports

Return one page of HaloPSA report definitions with the provider's documented access, chart, customer, publication, ordering, group, search, and type filters.

List Sites

Return one page of HaloPSA customer sites, optionally filtered by customer, name, and active state.

List Statuses

Return HaloPSA ticket statuses, optionally constrained to a ticket type or a specific ticket's valid context.

List Suppliers

Return one page of HaloPSA suppliers with the provider's documented status, integration, ordering, search, and top-level filters.

List Teams

Return HaloPSA teams available for ticket assignment, optionally limited to the current agent's teams or a department.

List Ticket Actions

List HaloPSA ticket actions, optionally filtering by occurrence date range and whether attachment details are included.

List Tickets

Return one page of HaloPSA tickets, optionally filtered by customer, site, user, status, assigned agent, or text search.

List Ticket Types

Return ticket types available for ticket classification, optionally limited to types that agents can create for a customer.

List Users

Return one page of HaloPSA end users, optionally filtered by customer, site, name, and active state.

Upsert Agent

Create or update HaloPSA agent profiles, team memberships, account enablement, administrator access, working hours, licensing, costs, notifications, and approval settings in one array request.

Upsert Appointment

Create or update HaloPSA appointments in one array request.

Upsert Asset

Create or update one or more HaloPSA assets.

Upsert Client Contract

Create or update one or more HaloPSA client contracts.

Upsert Customer

Create or update one or more HaloPSA customers in the endpoint's array body.

Upsert Invoice

Create or update HaloPSA invoice records and their typed line items.

Upsert Item

Create or update HaloPSA inventory and service items in one array request.

Upsert Knowledge Base Article

Create or update one or more HaloPSA knowledge-base articles through POST /KBArticle.

Upsert Opportunity

Upsert HaloPSA sales opportunities: each resource item with id updates that record, while each item with id omitted creates a record.

Upsert Project

Create or update HaloPSA project records, typed milestones, and tags.

Upsert Quotation

Create or update HaloPSA quotation records and typed quotation lines.

Upsert Report

Create or update HaloPSA report definitions in one array request.

Upsert Site

Create or update one or more HaloPSA customer sites.

Upsert Status

Create or update HaloPSA ticket statuses in one array request.

Upsert Supplier

Create or update one or more HaloPSA suppliers through POST /Supplier.

Upsert Team

Create or update HaloPSA teams in one array request.

Upsert Ticket Action

Create or update ticket notes and work-log actions, optionally recording time or applying a ticket status, without sending email.

Upsert Ticket Type

Create or update HaloPSA ticket types in one array request.

Upsert User

Create or update one or more HaloPSA end-user records without sending welcome email.

FAQ

Frequently asked questions

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