How to connect HaloPSA with ChatGPT

Connect ChatGPT to HaloPSA MCP. Create high-priority ticket for vpn outage, list recent tickets for network support, and more using natural language, with authentication handled for you.

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HaloPSA is a service desk platform for managing IT support tickets, customers, assets, and service operations. It brings support workflows into one place so teams can resolve issues faster and keep work organized.

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How to connect HaloPSA MCP with ChatGPT

ChatGPT can take action across your apps and files, stay with a project for hours, and turn a goal into finished materials like sheets, slides, and docs, not just answers.

In this guide, I will explain the easiest and most secure way to connect your HaloPSA account to ChatGPT via Composio Connect, so it can create tickets, inspect requests, find customers, route work, and manage ticket records through natural language commands without ever putting your account credentials at risk.

Also integrate HaloPSA with

Why use Composio over default connectors?

  • Apps with read and write access. Default connectors mostly can read your data. Composio's HaloPSA integration lets ChatGPT take actions like creating drafts, sending updates, labeling records, and more.
  • 1,500+ SaaS toolkits out of the box. Composio gives you instant access to a vast catalog of pre-built connectors, from Gmail and Slack to Notion, Linear, and Salesforce.
  • One MCP server for every app. Connect any of your applications on demand through a single endpoint, rather than juggling a separate server for each app.
  • Smart, context-aware tool loading. Unlike traditional MCP servers that dump every available tool into the LLM context window, Composio searches for and loads only the tools relevant to the task at hand.
  • Cross-app automation. Chain actions across multiple apps in a single run - fetch a thread, summarize it in Notion, and post highlights to Slack without leaving the conversation.

Prerequisites

Note: Composio connects through OAuth. You will be asked to sign in and approve specific permissions. Review the permission screen carefully if you are using a work account.

Step-by-step: Connect HaloPSA to ChatGPT

1. Install the Composio plugin

Click the button. ChatGPT opens the Composio plugin page. Click Install plugin.

Install in ChatGPT

Composio plugin page in ChatGPT with the Install plugin button

You can also find it inside ChatGPT: go to Settings, open Plugins, search the marketplace for Composio, and click Install plugin.

2. Authenticate

After you install, ChatGPT asks you to authenticate with Composio. Log in and click Allow access to authorize ChatGPT to use your Composio account.

Composio login and Allow access screen for ChatGPT

3. Start using Composio

That is it. Composio tools are now available in ChatGPT. Type @Composio followed by your request, for example @Composio find unread HaloPSA messages and summarize them, and it will run the actions you authorize. On first use it asks you to authorize HaloPSA.

Option 2: Add Composio as an MCP server

If you cannot use the plugin marketplace, add Composio as a custom MCP server instead.

1. Open the MCP settings

In ChatGPT, go to Settings and open the Plugins section. Inside the Plugins page, click the MCP tab.

ChatGPT settings showing the Plugins page with the MCP tab selected

2. Add the server

Click Add server. In the Name field enter Composio, for Type select Streamable HTTP, and in the URL field paste the Composio MCP server URL:

bash
https://connect.composio.dev/mcp
ChatGPT Add server dialog with the name Composio, type Streamable HTTP, and the Composio MCP URL

Then click Save. The Composio server now appears in your MCP plugins list.

ChatGPT Plugins page showing the Composio MCP server added to the list

3. Authenticate

Click Authenticate on the Composio entry, log in via Composio, and click Allow access. Composio tools are then available in ChatGPT the same way as with the plugin.

What you can do after connecting HaloPSA

  • Create high-priority ticket for VPN outage
  • List recent tickets for network support
  • Find customer site and assigned HaloPSA agent

Security + privacy notes (important)

  • Use least-privilege access: Only grant permissions you actually need.
  • Review OAuth permissions before approving: Make sure requested scopes match what you expect Composio and ChatGPT to do.
  • Keep write actions human-reviewed: For actions like sending messages, creating labels, or editing drafts, keep manual confirmation enabled.
  • Be careful with sensitive data: Avoid using this setup with highly sensitive information unless allowed by your personal, company, or client policies.
TOOLS

Supported Tools

Every HaloPSA action and event your agent gets out of the box.

Create Ticket

Create one HaloPSA ticket from a summary and optional details and routing IDs; sends the provider-required one-item array body.

Delete Agent

Request deletion of one HaloPSA agent by numeric ID.

Delete Appointment

Delete one HaloPSA appointment by numeric ID.

Delete Asset

Delete one HaloPSA asset by numeric ID.

Delete Attachment

Delete one HaloPSA attachment by numeric ID.

Delete Client Contract

Delete one HaloPSA client contract by numeric ID.

Delete Customer

Delete one HaloPSA customer by numeric ID.

Delete Invoice

Delete one HaloPSA invoice by numeric ID.

Delete Item

Delete one HaloPSA inventory or service item by numeric ID.

Delete Knowledge Base Article

Delete one HaloPSA knowledge-base article by numeric ID.

Delete Opportunity

Delete one HaloPSA sales opportunity by numeric ID.

Delete Project

Delete one HaloPSA project by numeric ID.

Delete Quotation

Delete one HaloPSA quotation by numeric ID.

Delete Report

Delete one HaloPSA report definition by numeric ID.

Delete Site

Delete one HaloPSA customer site by numeric ID.

Delete Status

Delete one HaloPSA ticket-status configuration record by numeric ID.

Delete Supplier

Delete one HaloPSA supplier by numeric ID.

Delete Team

Delete one HaloPSA team by numeric ID.

Delete Ticket

Delete one HaloPSA ticket by numeric ID, optionally recording a reason.

Delete Ticket Action

Delete one HaloPSA ticket action by numeric action ID and its parent ticket ID.

Delete Ticket Type

Delete one HaloPSA ticket-type configuration record by numeric ID.

Delete User

Delete one HaloPSA end user by numeric ID.

Get Agent

Return one HaloPSA agent by numeric ID.

Get Appointment

Return one HaloPSA appointment by numeric ID, optionally with extra detail objects.

Get Asset

Return one HaloPSA asset by numeric ID, optionally including activity, allowed statuses, details, diagram data, and hierarchy data.

Get Attachment

Download one HaloPSA attachment by numeric ID.

Get Client Contract

Return one HaloPSA client contract by numeric ID, with optional expanded billing, asset, user, schedule, and period details.

Get Current Agent

Return a compact identity for the HaloPSA agent authorized by the current connection, without claims or access-control records.

Get Customer

Return one HaloPSA customer by numeric ID, with optional expanded, activity, ticket-type, period, and pre-pay data.

Get Invoice

Return one HaloPSA invoice by numeric ID, optionally with extra detail objects.

Get Item

Return one HaloPSA inventory or service item by numeric ID, optionally with expanded details and tenant-specific accounting data; additional provider fields are preserved.

Get Knowledge Base Article

Return one HaloPSA knowledge-base article by numeric ID, optionally with expanded details and language or organisation context.

Get Opportunity

Return one HaloPSA sales opportunity by numeric ID, optionally with extra provider detail objects.

Get Project

Return one HaloPSA project by numeric ID, optionally with expanded details.

Get Quotation

Return one HaloPSA quotation by numeric ID, optionally with expanded details or portal-view context.

Get Report

Return one HaloPSA report definition by numeric ID.

Get Site

Return one HaloPSA customer site by numeric ID, with optional customer, permission, activity, detail, setup, and ticket-type context.

Get Status

Return one HaloPSA ticket-status configuration record by numeric ID, optionally including its detailed configuration.

Get Supplier

Return one HaloPSA supplier by numeric ID, optionally including expanded details; additional provider fields are preserved.

Get Team

Return one HaloPSA team by numeric ID, optionally including agent details and expanded team objects.

Get Ticket

Return one HaloPSA ticket by numeric ID, with core assignment and classification fields and optional expanded details and most recent action.

Get Ticket Action

Get one HaloPSA ticket action by numeric action ID, optionally providing its ticket ID and requesting expanded details.

Get Ticket Type

Return one HaloPSA ticket type by numeric ID.

Get User

Return one HaloPSA end user by numeric ID, with optional customer, site, ticket-type, opportunity, supplier, activity, billing, asset, and detail context.

List Agents

Return compact HaloPSA agent records for assignment lookup, optionally filtered by name, email address, telephone number, or team ID.

List Appointments

Return one page of HaloPSA appointments, optionally filtered by customer, ticket, date range, or search text.

List Assets

Return one page of HaloPSA assets, optionally filtered by customer, site, user, asset type, search text, and active state.

List Attachments

List HaloPSA attachment metadata, optionally for one ticket.

List Client Contracts

Return one page of HaloPSA client contracts, optionally filtered by customer, site, search text, and active state.

List Customers

Return one page of HaloPSA customers, optionally filtered by name and active state.

List Invoices

Return one page of HaloPSA invoices, optionally filtered by date, customer, site, ticket, user, or search text.

List Items

Return one page of HaloPSA inventory and service items with the provider's documented status, asset, supplier, accounting, stock, search, and ordering filters.

List Knowledge Base Articles

Return one page of HaloPSA knowledge-base articles using the provider's documented status, access, relationship, language, search, and ordering filters.

List Opportunities

Return one page of HaloPSA sales opportunities, optionally filtered by customer, assignment, status, date range, or search text.

List Priorities

Return HaloPSA policy-priority mappings used to classify tickets, optionally filtered by SLA policy ID.

List Projects

Return one page of HaloPSA projects.

List Quotations

Return HaloPSA quotations with customer, state, approval, processing, text, attachment, ordering, and page filters.

List Reports

Return one page of HaloPSA report definitions with the provider's documented access, chart, customer, publication, ordering, group, search, and type filters.

List Sites

Return one page of HaloPSA customer sites, optionally filtered by customer, name, and active state.

List Statuses

Return HaloPSA ticket statuses, optionally constrained to a ticket type or a specific ticket's valid context.

List Suppliers

Return one page of HaloPSA suppliers with the provider's documented status, integration, ordering, search, and top-level filters.

List Teams

Return HaloPSA teams available for ticket assignment, optionally limited to the current agent's teams or a department.

List Ticket Actions

List HaloPSA ticket actions, optionally filtering by occurrence date range and whether attachment details are included.

List Tickets

Return one page of HaloPSA tickets, optionally filtered by customer, site, user, status, assigned agent, or text search.

List Ticket Types

Return ticket types available for ticket classification, optionally limited to types that agents can create for a customer.

List Users

Return one page of HaloPSA end users, optionally filtered by customer, site, name, and active state.

Upsert Agent

Create or update HaloPSA agent profiles, team memberships, account enablement, administrator access, working hours, licensing, costs, notifications, and approval settings in one array request.

Upsert Appointment

Create or update HaloPSA appointments in one array request.

Upsert Asset

Create or update one or more HaloPSA assets.

Upsert Client Contract

Create or update one or more HaloPSA client contracts.

Upsert Customer

Create or update one or more HaloPSA customers in the endpoint's array body.

Upsert Invoice

Create or update HaloPSA invoice records and their typed line items.

Upsert Item

Create or update HaloPSA inventory and service items in one array request.

Upsert Knowledge Base Article

Create or update one or more HaloPSA knowledge-base articles through POST /KBArticle.

Upsert Opportunity

Upsert HaloPSA sales opportunities: each resource item with id updates that record, while each item with id omitted creates a record.

Upsert Project

Create or update HaloPSA project records, typed milestones, and tags.

Upsert Quotation

Create or update HaloPSA quotation records and typed quotation lines.

Upsert Report

Create or update HaloPSA report definitions in one array request.

Upsert Site

Create or update one or more HaloPSA customer sites.

Upsert Status

Create or update HaloPSA ticket statuses in one array request.

Upsert Supplier

Create or update one or more HaloPSA suppliers through POST /Supplier.

Upsert Team

Create or update HaloPSA teams in one array request.

Upsert Ticket Action

Create or update ticket notes and work-log actions, optionally recording time or applying a ticket status, without sending email.

Upsert Ticket Type

Create or update HaloPSA ticket types in one array request.

Upsert User

Create or update one or more HaloPSA end-user records without sending welcome email.

FAQ

Frequently asked questions

With a standalone HaloPSA MCP server, the agents and LLMs can only access a fixed set of HaloPSA tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from HaloPSA and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. ChatGPT fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right HaloPSA tools.

Yes, absolutely. You can configure which HaloPSA scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your HaloPSA data and credentials are handled as safely as possible.

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