Add Note to TicketTool to add a private or public note to an existing ticket in Freshdesk.
Add Ticket User AccessAdd agent access to a specific Freshdesk ticket using agent IDs.
Add Watcher to TicketTool to add the authenticated user as a watcher to a Freshdesk ticket.
Bulk Unwatch TicketsRemove the authenticated user as a watcher from multiple Freshdesk tickets.
Bulk Update TicketsTool to update multiple tickets simultaneously in bulk.
Cancel Contact ImportTool to cancel an ongoing contact import operation in Freshdesk.
Create Admin GroupTool to create a new admin group in Freshdesk.
Create Admin GroupTool to create a new admin-level support agent group in Freshdesk.
Create Admin Ticket FieldTool to create a new custom ticket field in Freshdesk.
Create Admin Ticket Field SectionTool to create a new section within a ticket field in Freshdesk.
Create Multiple AgentsTool to create multiple agents in Freshdesk in a single bulk operation.
Create Automation RuleCreate an inactive-by-default Freshdesk automation rule.
Create Canned ResponseTool to create a new canned response in Freshdesk.
Bulk Create Canned ResponsesTool to create multiple canned responses in bulk via asynchronous operation.
Create Canned Response FolderTool to create a new canned response folder in Freshdesk.
Create CompanyTool to create a new company in Freshdesk.
Create ContactTool to create a new contact in Freshdesk.
Create Contact FieldTool to create a new custom contact field in Freshdesk.
Create Discussion CategoryTool to create a new discussion category in Freshdesk forums.
Create Discussion Forum TopicTool to create a new topic in a Freshdesk discussion forum.
Create Discussion Topic CommentTool to create a new comment on a discussion forum topic.
Create Email MailboxTool to create a new email mailbox in Freshdesk.
Create ForumTool to create a new forum within a category in Freshdesk discussions.
Create SLA PolicyTool to create a new SLA (Service Level Agreement) policy in Freshdesk.
Create Solution ArticleTool to create a new solution article in a Freshdesk knowledge base folder.
Create Solution CategoryTool to create a new solution category in Freshdesk's knowledge base.
Create TicketCreate a Freshdesk ticket with a subject, description, and requester identifier; a name is required if phone is provided without email.
Create Ticket FormTool to create a new ticket form in Freshdesk.
Create Ticket via Outbound EmailTool to create a ticket by sending an outbound email to external recipients.
Create Ticket Time EntryTool to create a time entry for a specific ticket in Freshdesk.
Create Translated Solution CategoryTool to create a translated version of an existing solution category.
Currently Authenticated AgentTool to retrieve profile information for the currently authenticated agent.
Delete Admin GroupTool to delete an admin group from Freshdesk.
Delete AgentTool to permanently delete an agent from Freshdesk.
Delete Automation RulePermanently deletes an automation rule from Freshdesk by its type and rule ID.
Delete CompanyDelete a company from Freshdesk without deleting its associated customers.
Delete Company FieldTool to permanently delete a custom company field from Freshdesk.
Delete ContactTool to soft delete a contact from Freshdesk.
Delete Contact FieldPermanently delete a custom contact field from Freshdesk.
Delete ConversationTool to permanently delete a conversation from a ticket in Freshdesk.
Delete Discussion CategoryPermanently deletes a forum discussion category from Freshdesk.
Delete Discussion CommentDelete a specific Freshdesk discussion comment.
Delete Discussion ForumTool to permanently delete a discussion forum in Freshdesk.
Unmonitor ForumTool to unfollow/unmonitor a discussion forum in Freshdesk.
Unmonitor TopicTool to unfollow/unmonitor a discussion topic in Freshdesk.
Delete Discussion TopicDelete a specific discussion topic from a Freshdesk forum by its ID.
Delete Email MailboxTool to permanently delete an email mailbox from Freshdesk.
Delete GroupTool to permanently disband a group from Freshdesk.
Delete Multiple TicketsAsynchronously deletes multiple tickets in bulk.
Delete SectionPermanently delete an empty section from a Freshdesk ticket field.
Delete SkillDelete a Freshdesk skill by its ID.
Delete Solution ArticleTool to permanently delete a solution article and its translated versions in Freshdesk.
Delete Solution CategoryPermanently delete a solution category from Freshdesk's knowledge base.
Delete Solution FolderTool to permanently delete a solution folder and its translated versions in Freshdesk.
Delete TicketTool to permanently delete a ticket from Freshdesk.
Delete Ticket FieldPermanently delete a custom ticket field from Freshdesk.
Delete Ticket FormTool to permanently delete a ticket form from Freshdesk.
Delete Ticket Form FieldTool to permanently delete a specific field from a ticket form in Freshdesk.
Delete Ticket SummaryTool to delete the AI-generated summary of a ticket in Freshdesk.
Delete Ticket User AccessTool to remove all agent access from a specific ticket in Freshdesk.
Delete Time EntryTool to permanently delete a time entry from Freshdesk.
Export ContactsTool to initiate an asynchronous export of contacts from Freshdesk to CSV file.
Get AccountTool to view Freshdesk account information.
Get AgentTool to retrieve detailed information about a specific agent by ID.
Get Agent AvailabilityTool to retrieve availability information for a specific agent.
Search Agents AutocompleteTool to search for agents using autocomplete functionality in Freshdesk.
Get Business HoursRetrieve Freshdesk business hours configurations, including available schedules, time zones, and default indicators.
Get Canned Response FolderRetrieve one canned response folder and its response summaries.
Get Canned Response FoldersTool to retrieve all canned response folders from Freshdesk.
Get CompaniesTool to retrieve all companies from a Freshdesk account with pagination support.
Get CompanyTool to retrieve detailed information about a specific company by ID.
Get Company FieldsTool to retrieve all company fields configured in Freshdesk.
Get ContactTool to retrieve detailed information about a specific contact by ID.
Get Contact FieldsTool to retrieve all contact fields configured in Freshdesk.
Get ContactsTool to retrieve all contacts from a Freshdesk account.
Get Discussion CategoryTool to view details of a specific forum category in Freshdesk.
View Discussion TopicTool to retrieve detailed information about a specific discussion topic by ID.
Get Email MailboxTool to retrieve detailed information about a specific email mailbox by ID.
Get Folder ResponsesTool to retrieve all canned responses within a specific folder in Freshdesk.
Get Imported ContactsTool to retrieve details of all contact import operations in Freshdesk.
Get JobTool to view the status of a bulk job operation.
List All Scenario AutomationsList scenario-based automations in the Freshdesk account and retrieve their configurations.
Filter TicketsTool to search and filter tickets in Freshdesk using flexible query syntax.
Get TicketsRetrieves a list of tickets from Freshdesk.
Get Ticket Time EntriesRetrieve a page of time entries for a specific Freshdesk ticket to view its associated time logs.
Get Ticket User AccessTool to retrieve agent access information for a specific ticket in Freshdesk.
Get Translated Solution CategoryTool to view a translated solution category in Freshdesk.
Hard Delete ContactTool to permanently delete a contact from Freshdesk.
Import ContactTool to import contacts in bulk from a CSV file to Freshdesk.
List Admin GroupsList a page of Freshdesk admin groups, including available member IDs, escalation settings, and configuration details.
List All Agents in a GroupTool to retrieve all agents associated with a specific group in Freshdesk.
List All Sections for a Ticket FieldTool to retrieve all dynamic sections for a specific ticket field in Freshdesk.
List All SkillsTool to retrieve all skills configured in Freshdesk account.
List All Ticket ConversationsList conversations for a specific Freshdesk ticket, including messages, notes, and replies.
List Automation RulesTool to list all automation rules for a specific automation type in Freshdesk.
List All Forum CategoriesTool to retrieve all forum categories (discussions) from Freshdesk.
List All Topics in a ForumRetrieve discussion topics within a specified Freshdesk forum, with pagination.
List Email MailboxesTool to retrieve all email mailbox configurations from Freshdesk account.
List All Email ConfigsRetrieve all email configurations from a Freshdesk account.
List Forums in CategoryTool to retrieve all forums within a specified category in Freshdesk.
List GroupsList one page of standard Freshdesk support groups.
List Monitored TopicsTool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk.
List Participated TopicsTool to retrieve discussion topics that a user has participated in by creating or commenting.
List All ProductsTool to retrieve all products configured in Freshdesk account.
List All RolesList Freshdesk roles for agents and collaborators, with pagination and role details.
List Satisfaction RatingsTool to retrieve all customer satisfaction survey ratings from Freshdesk.
List All SLA PoliciesTool to retrieve all SLA (Service Level Agreement) policies in Freshdesk.
List Solution ArticlesList a page of solution articles in a specified Freshdesk folder.
List Solution CategoriesList a page of Freshdesk solution categories.
List Solution FoldersList a page of folders within a specified Freshdesk solution category.
List Translated Category FoldersList a page of translated solution folders in a Freshdesk category for a specified language.
List Solution SubfoldersList a page of subfolders within a specified Freshdesk solution folder.
List a Specific Section DetailsTool to retrieve details of a specific section within a ticket field in Freshdesk.
List All SurveysList surveys in a Freshdesk account, optionally filtered by active, draft, or paused state.
List All Ticket FieldsTool to list all ticket fields configured in Freshdesk.
List Ticket FormsTool to retrieve all ticket forms from Freshdesk.
List Ticket Satisfaction RatingsList a page of satisfaction ratings for a specific Freshdesk ticket, including customer feedback and survey responses.
List Ticket WatchersTool to list all watchers subscribed to a specific Freshdesk ticket.
List Time EntriesTool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status.
List Topic Comments (Paginated)Tool to list all comments on a specific discussion topic with pagination support.
List Translated Solution ArticlesLists translated solution articles in a Freshdesk folder for a specified language.
List Translated SubfoldersLists translated subfolders of a Freshdesk parent folder for a specified language.
Merge TicketsIrreversibly merge duplicate tickets into one retained primary ticket.
Update Group AgentsTool to add or remove agents in a Freshdesk group.
Remove Watcher from TicketTool to remove the authenticated user as a watcher from a Freshdesk ticket.
Reply to Forward TicketTool to reply to or forward a ticket to external email addresses.
Reply to TicketCreate a public reply to an existing Freshdesk support ticket, with plain text or HTML content and optional sender and recipient controls.
Search AgentsTool to search and filter agents in Freshdesk.
Search CompaniesTool to search and filter companies in Freshdesk using query strings with custom fields.
Search Companies AutocompleteSearch Freshdesk companies by name or partial name using autocomplete to find matching company suggestions.
Search ContactsTool to search and filter contacts in Freshdesk using query-based search.
Search Contacts AutocompleteTool to search for contacts using autocomplete functionality in Freshdesk.
Search Solution ArticlesTool to search solution articles in Freshdesk knowledge base by keyword.
Toggle TimerTool to toggle the timer on a time entry to start or stop time tracking.
Update Admin GroupTool to update an existing admin-level support agent group in Freshdesk.
Update Admin Ticket FieldTool to update an existing ticket field configuration in Freshdesk.
Update Admin Ticket Field SectionTool to update a section within a ticket field in Freshdesk.
Update AgentTool to update an existing agent's information in Freshdesk.
Update Agent AvailabilityTool to update agent availability settings in Freshdesk.
Update Automation RuleTool to update an existing automation rule in Freshdesk.
Update Canned ResponseTool to update an existing canned response in Freshdesk.
Update Canned Response FolderUpdates the name of an existing canned response folder in Freshdesk.
Update CompanyTool to update an existing company's information in Freshdesk.
Update ContactTool to update an existing contact's information in Freshdesk.
Update Contact FieldTool to update a contact field's configuration in Freshdesk.
Make AgentTool to convert a contact into an agent in Freshdesk.
Update ConversationTool to update the content of a conversation note in Freshdesk.
Update Discussion CategoryTool to update an existing discussion category in Freshdesk forums.
Update Discussion CommentTool to update an existing comment in a discussion forum.
Update Discussion ForumTool to update an existing discussion forum in Freshdesk.
Update Discussion TopicTool to update an existing discussion topic in Freshdesk.
Update Email SettingsTool to update mailbox settings for email handling in Freshdesk.
Update Automatic BCC EmailsTool to update automatic BCC email addresses for all ticket communications in Freshdesk.
Update SLA PolicyTool to update an existing SLA (Service Level Agreement) policy in Freshdesk.
Update Solution CategoryTool to update an existing solution category in Freshdesk.
Update Solution FolderTool to update an existing solution folder in Freshdesk knowledge base.
Update Solution ArticleUpdate a Freshdesk solution article by ID, including its title, description, status, tags, or SEO metadata.
Update TicketTool to update an existing ticket in Freshdesk.
Bulk Add Watcher to TicketsAdd the authenticated user as a watcher to multiple Freshdesk tickets in one bulk operation.
Update Ticket FormUpdate an existing Freshdesk ticket form's title, description, or field configurations.
Update Ticket SummaryTool to update the AI-generated summary of a ticket in Freshdesk.
Update Ticket User AccessTool to update agent access to a specific ticket in Freshdesk by adding or removing agents.
Update Time EntryTool to update an existing time entry in Freshdesk.
View a Canned ResponseTool to view details of a specific canned response in Freshdesk.
View Automation RuleTool to view details of a specific automation rule in Freshdesk.
View a Business HourTool to retrieve a specific business hour configuration from Freshdesk.
View a Company FieldTool to retrieve details of a specific company field by ID.
View a Contact FieldTool to retrieve details of a specific contact field by ID.
View Email Mailbox SettingsTool to retrieve mailbox settings for the Freshdesk account.
View Email ConfigTool to view details of a specific email configuration in Freshdesk.
View GroupTool to view details of a specific admin group in Freshdesk.
View Automatic BCC EmailsTool to view automatic BCC email addresses configured in Freshdesk.
View ProductTool to retrieve detailed information about a specific product by ID.
View a RoleTool to view detailed information about a specific role by ID.
View Helpdesk SettingsTool to retrieve helpdesk settings from Freshdesk.
View a SkillTool to retrieve a specific skill from Freshdesk by ID.
View Solution CategoryTool to view a specific solution category by ID in Freshdesk.
View Solution FolderTool to view a specific solution folder by ID in Freshdesk.
View Solution ArticleTool to view a specific solution article by ID in Freshdesk.
View TicketViews an existing ticket in Freshdesk.
View a Ticket FieldTool to retrieve a single ticket field configuration from Freshdesk.
View a Ticket Form's FieldTool to retrieve a specific field from a ticket form in Freshdesk.
