How to integrate Freshdesk MCP with LlamaIndex

This guide walks you through connecting Freshdesk to LlamaIndex using the Composio tool router. By the end, you'll have a working Freshdesk agent that can create a new ticket for a customer issue, list all open tickets assigned to me, update ticket status to resolved for ticket 12345 through natural language commands. This guide will help you understand how to give your LlamaIndex agent real control over a Freshdesk account through Composio's Freshdesk MCP server. Before we dive in, let's take a quick look at the key ideas and tools involved.

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Introduction

This guide will help you understand how to give your LlamaIndex agent real control over a Freshdesk account through Composio's Freshdesk MCP server.

Before we dive in, let's take a quick look at the key ideas and tools involved.

Also integrate Freshdesk with

ChatGPT OpenAI Agents SDK Claude Agent SDK Claude Code Claude Cowork Codex OpenCode Cursor VS Code OpenClaw Hermes CLI Google ADK LangChain Vercel AI SDK Mastra AI CrewAI

TL;DR

Here's what you'll learn:

Set your OpenAI and Composio API keys
Install LlamaIndex and Composio packages
Create a Composio Tool Router session for Freshdesk
Connect LlamaIndex to the Freshdesk MCP server
Build a Freshdesk-powered agent using LlamaIndex
Interact with Freshdesk through natural language

What is LlamaIndex?

LlamaIndex is a data framework for building LLM applications. It provides tools for connecting LLMs to external data sources and services through agents and tools.

Key features include:

ReAct Agent: Reasoning and acting pattern for tool-using agents
MCP Tools: Native support for Model Context Protocol
Context Management: Maintain conversation context across interactions
Async Support: Built for async/await patterns

What is the Freshdesk MCP server, and what's possible with it?

The Freshdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Freshdesk account. It provides structured and secure access to your support desk, so your agent can create tickets, fetch or update customer issues, reply to conversations, and automate ticket management on your behalf.

Automated ticket creation and triage: Instantly generate new support tickets for incoming customer queries, ensuring nothing gets lost in the shuffle.
Ticket lookup and status updates: Ask your agent to find, view, or update any ticket, including changing status, priority, or details based on evolving customer needs.
Streamlined customer replies: Have your agent draft or send replies directly to customers, keeping conversations moving and improving response times.
Effortless ticket list retrieval: Quickly pull lists of all tickets—filtered by status, priority, or other criteria—to get a real-time overview of the support pipeline.
Ticket deletion and cleanup: Direct your agent to close or remove outdated or resolved tickets, keeping your Freshdesk workspace tidy and efficient.

What is the Composio tool router, and how does it fit here?

What is Composio SDK?

Composio's Composio SDK helps agents find the right tools for a task at runtime. You can plug in multiple toolkits (like Gmail, HubSpot, and GitHub), and the agent will identify the relevant app and action to complete multi-step workflows. This can reduce token usage and improve the reliability of tool calls. Read more here: Getting started with Composio SDK

The tool router generates a secure MCP URL that your agents can access to perform actions.

How the Composio SDK works

The Composio SDK follows a three-phase workflow:

Discovery: Searches for tools matching your task and returns relevant toolkits with their details.
Authentication: Checks for active connections. If missing, creates an auth config and returns a connection URL via Auth Link.
Execution: Executes the action using the authenticated connection.

Step-by-step Guide

Step by step10 STEPS

Prerequisites

Before you begin, make sure you have:

Python 3.8/Node 16 or higher installed
A Composio account with the API key
An OpenAI API key
A Freshdesk account and project
Basic familiarity with async Python/Typescript

Getting API Keys for OpenAI, Composio, and Freshdesk

OpenAI API key (OPENAI_API_KEY)

Go to the OpenAI dashboard
Create an API key if you don't have one
Assign it to OPENAI_API_KEY in .env

Composio API key and user ID

Log into the Composio dashboard
Copy your API key from Settings
- Use this as COMPOSIO_API_KEY
Pick a stable user identifier (email or ID)
- Use this as COMPOSIO_USER_ID

Installing dependencies

npm install @composio/llamaindex @llamaindex/openai @llamaindex/tools @llamaindex/workflow dotenv

Create a new Typescript project and install the necessary dependencies:

@composio/llamaindex: Composio's LlamaIndex integration
@llamaindex/openai: OpenAI LLM integration
@llamaindex/tools: MCP client for LlamaIndex
@llamaindex/workflow: Workflow framework for LlamaIndex
dotenv: Environment variable management

Set environment variables

bash

OPENAI_API_KEY=your-openai-api-key
COMPOSIO_API_KEY=your-composio-api-key
COMPOSIO_USER_ID=your-user-id

Create a .env file in your project root:

These credentials will be used to:

Authenticate with OpenAI's GPT-5 model
Connect to Composio's Tool Router
Identify your Composio user session for Freshdesk access

Import modules

import "dotenv/config";
import readline from "node:readline/promises";
import { stdin as input, stdout as output } from "node:process";

import { Composio } from "@composio/core";

import { mcp } from "@llamaindex/tools";
import { agent as createAgent } from "@llamaindex/workflow";
import { openai } from "@llamaindex/openai";

dotenv.config();

Create a new file called freshdesk_llamaindex_agent.ts and import the required modules:

Key imports:

dotenv.config loads .env at runtime
readline gives us a simple CLI chat loop
Composio is the main Composio SDK client
mcp connects to an MCP endpoint
createAgent builds a LlamaIndex agent
openai configures the LLM backend

Load environment variables and initialize Composio

const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const COMPOSIO_API_KEY = process.env.COMPOSIO_API_KEY;
const COMPOSIO_USER_ID = process.env.COMPOSIO_USER_ID;

if (!OPENAI_API_KEY) throw new Error("OPENAI_API_KEY is not set");
if (!COMPOSIO_API_KEY) throw new Error("COMPOSIO_API_KEY is not set");
if (!COMPOSIO_USER_ID) throw new Error("COMPOSIO_USER_ID is not set");

What's happening:

This ensures missing credentials cause early, clear errors before the agent attempts to initialise.

Create a Tool Router session and build the agent function

async function buildAgent() {

  console.log(`Initializing Composio client...${COMPOSIO_USER_ID!}...`);
  console.log(`COMPOSIO_USER_ID: ${COMPOSIO_USER_ID!}...`);

  const composio = new Composio({
    apiKey: COMPOSIO_API_KEY,
    provider: new LlamaindexProvider(),
  });

  const session = await composio.create(
    COMPOSIO_USER_ID!,
    {
      toolkits: ["freshdesk"],
    },
  );

  const mcpUrl = session.mcp.url;
  console.log(`Composio Tool Router MCP URL: ${mcpUrl}`);

  const server = mcp({
    url: mcpUrl,
    clientName: "composio_tool_router_with_llamaindex",
    requestInit: {
      headers: {
        "x-api-key": COMPOSIO_API_KEY!,
      },
    },
    // verbose: true,
  });

  const tools = await server.tools();

  const llm = openai({ apiKey: OPENAI_API_KEY, model: "gpt-5" });

  const agent = createAgent({
    name: "composio_tool_router_with_llamaindex",
        description : "An agent that uses Composio Tool Router MCP tools to perform actions.",
    systemPrompt:
      "You are a helpful assistant connected to Composio Tool Router."+
"Use the available tools to answer user queries and perform Freshdesk actions." ,
    llm,
    tools,
  });

  return agent;
}

What's happening here:

We create a Composio client using your API key and configure it with the LlamaIndex provider
We then create a tool router MCP session for your user, specifying the toolkits we want to use (in this case, freshdesk)
The session returns an MCP HTTP endpoint URL that acts as a gateway to all your configured tools
LlamaIndex will connect to this endpoint to dynamically discover and use the available Freshdesk tools.
The MCP tools are mapped to LlamaIndex-compatible tools and plug them into the Agent.

Create an interactive chat loop

async function chatLoop(agent: ReturnType<typeof createAgent>) {
  const rl = readline.createInterface({ input, output });

  console.log("Type 'quit' or 'exit' to stop.");

  while (true) {
    let userInput: string;

    try {
      userInput = (await rl.question("\nYou: ")).trim();
    } catch {
      console.log("\nAgent: Bye!");
      break;
    }

    if (!userInput) {
      continue;
    }

    const lower = userInput.toLowerCase();
    if (lower === "quit" || lower === "exit") {
      console.log("Agent: Bye!");
      break;
    }

    try {
      process.stdout.write("Agent: ");

      const stream = agent.runStream(userInput);
      let finalResult: any = null;

      for await (const event of stream) {
        // The event.data contains the streamed content
        const data: any = event.data;

        // Check for streaming delta content
        if (data?.delta) {
          process.stdout.write(data.delta);
        }

        // Store final result for fallback
        if (data?.result || data?.message) {
          finalResult = data;
        }
      }

      // If no streaming happened, show the final result
      if (finalResult) {
        const answer =
          finalResult.result ??
          finalResult.message?.content ??
          finalResult.message ??
          "";
        if (answer && typeof answer === "string" && !answer.includes("[object")) {
          process.stdout.write(answer);
        }
      }

      console.log(); // New line after streaming completes
    } catch (err: any) {
      console.error("\nAgent error:", err?.message ?? err);
    }
  }

  rl.close();
}

What's happening:

We're creating a direct terminal interface to chat with Freshdesk
The LLM's responses are streamed to the CLI for faster interaction.
The agent uses context to maintain conversation history
The agent processes the request, selects appropriate Freshdesk tools, and returns a result
We extract the answer from the result data structure and display it to the user
You can type 'quit' or 'exit' to stop the chat loop gracefully
Agent responses and any errors are streamed in a clear, readable format

Define the main entry point

async function main() {
  try {
    const agent = await buildAgent();
    await chatLoop(agent);
  } catch (err) {
    console.error("Failed to start agent:", err);
    process.exit(1);
  }
}

main();

What's happening here:

We're orchestrating the entire application flow
The agent gets built with proper error handling
Then we kick off the interactive chat loop so you can start talking to Freshdesk

Run the agent

npx ts-node llamaindex-agent.ts

When prompted, authenticate and authorise your agent with Freshdesk, then start asking questions.

Complete Code

Here's the complete code to get you started with Freshdesk and LlamaIndex:

import "dotenv/config";
import readline from "node:readline/promises";
import { stdin as input, stdout as output } from "node:process";

import { Composio } from "@composio/core";
import { LlamaindexProvider } from "@composio/llamaindex";

import { mcp } from "@llamaindex/tools";
import { agent as createAgent } from "@llamaindex/workflow";
import { openai } from "@llamaindex/openai";

dotenv.config();

const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const COMPOSIO_API_KEY = process.env.COMPOSIO_API_KEY;
const COMPOSIO_USER_ID = process.env.COMPOSIO_USER_ID;

if (!OPENAI_API_KEY) {
    throw new Error("OPENAI_API_KEY is not set in the environment");
  }
if (!COMPOSIO_API_KEY) {
    throw new Error("COMPOSIO_API_KEY is not set in the environment");
  }
if (!COMPOSIO_USER_ID) {
    throw new Error("COMPOSIO_USER_ID is not set in the environment");
  }

async function buildAgent() {

  console.log(`Initializing Composio client...${COMPOSIO_USER_ID!}...`);
  console.log(`COMPOSIO_USER_ID: ${COMPOSIO_USER_ID!}...`);

  const composio = new Composio({
    apiKey: COMPOSIO_API_KEY,
    provider: new LlamaindexProvider(),
  });

  const session = await composio.create(
    COMPOSIO_USER_ID!,
    {
      toolkits: ["freshdesk"],
    },
  );

  const mcpUrl = session.mcp.url;
  console.log(`Composio Tool Router MCP URL: ${mcpUrl}`);

  const server = mcp({
    url: mcpUrl,
    clientName: "composio_tool_router_with_llamaindex",
    requestInit: {
      headers: {
        "x-api-key": COMPOSIO_API_KEY!,
      },
    },
    // verbose: true,
  });

  const tools = await server.tools();

  const llm = openai({ apiKey: OPENAI_API_KEY, model: "gpt-5" });

  const agent = createAgent({
    name: "composio_tool_router_with_llamaindex",
    description:
      "An agent that uses Composio Tool Router MCP tools to perform actions.",
    systemPrompt:
      "You are a helpful assistant connected to Composio Tool Router."+
"Use the available tools to answer user queries and perform Freshdesk actions." ,
    llm,
    tools,
  });

  return agent;
}

async function chatLoop(agent: ReturnType<typeof createAgent>) {
  const rl = readline.createInterface({ input, output });

  console.log("Type 'quit' or 'exit' to stop.");

  while (true) {
    let userInput: string;

    try {
      userInput = (await rl.question("\nYou: ")).trim();
    } catch {
      console.log("\nAgent: Bye!");
      break;
    }

    if (!userInput) {
      continue;
    }

    const lower = userInput.toLowerCase();
    if (lower === "quit" || lower === "exit") {
      console.log("Agent: Bye!");
      break;
    }

    try {
      process.stdout.write("Agent: ");

      const stream = agent.runStream(userInput);
      let finalResult: any = null;

      for await (const event of stream) {
        // The event.data contains the streamed content
        const data: any = event.data;

        // Check for streaming delta content
        if (data?.delta) {
          process.stdout.write(data.delta);
        }

        // Store final result for fallback
        if (data?.result || data?.message) {
          finalResult = data;
        }
      }

      // If no streaming happened, show the final result
      if (finalResult) {
        const answer =
          finalResult.result ??
          finalResult.message?.content ??
          finalResult.message ??
          "";
        if (answer && typeof answer === "string" && !answer.includes("[object")) {
          process.stdout.write(answer);
        }
      }

      console.log(); // New line after streaming completes
    } catch (err: any) {
      console.error("\nAgent error:", err?.message ?? err);
    }
  }

  rl.close();
}

async function main() {
  try {
    const agent = await buildAgent();
    await chatLoop(agent);
  } catch (err: any) {
    console.error("Failed to start agent:", err?.message ?? err);
    process.exit(1);
  }
}

main();

Conclusion

You've successfully connected Freshdesk to LlamaIndex through Composio's Tool Router MCP layer. Key takeaways:

Tool Router dynamically exposes Freshdesk tools through an MCP endpoint
LlamaIndex's ReActAgent handles reasoning and orchestration; Composio handles integrations
The agent becomes more capable without increasing prompt size
Async Python provides clean, efficient execution of agent workflows

You can easily extend this to other toolkits like Gmail, Notion, Stripe, GitHub, and more by adding them to the toolkits parameter.

TOOLS

Supported Tools

Every Freshdesk action and event your agent gets out of the box.

Add Note to Ticket

Tool to add a private or public note to an existing ticket in Freshdesk.

Add Ticket User Access

Tool to add agent access to a specific ticket in Freshdesk.

Add Watcher to Ticket

Tool to add the authenticated user as a watcher to a Freshdesk ticket.

Bulk Unwatch Tickets

Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk.

Bulk Update Tickets

Tool to update multiple tickets simultaneously in bulk.

Cancel Contact Import

Tool to cancel an ongoing contact import operation in Freshdesk.

Create Admin Group

Tool to create a new admin group in Freshdesk.

Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk.

Create Admin Ticket Field

Tool to create a new custom ticket field in Freshdesk.

Create Admin Ticket Field Section

Tool to create a new section within a ticket field in Freshdesk.

Create Multiple Agents

Tool to create multiple agents in Freshdesk in a single bulk operation.

Create Canned Response

Tool to create a new canned response in Freshdesk.

Bulk Create Canned Responses

Tool to create multiple canned responses in bulk via asynchronous operation.

Create Canned Response Folder

Tool to create a new canned response folder in Freshdesk.

Create Company

Tool to create a new company in Freshdesk.

Create Contact

Tool to create a new contact in Freshdesk.

Create Contact Field

Tool to create a new custom contact field in Freshdesk.

Create Discussion Category

Tool to create a new discussion category in Freshdesk forums.

Create Discussion Forum Topic

Tool to create a new topic in a Freshdesk discussion forum.

Create Discussion Topic Comment

Tool to create a new comment on a discussion forum topic.

Create Email Mailbox

Tool to create a new email mailbox in Freshdesk.

Create Forum

Tool to create a new forum within a category in Freshdesk discussions.

Create SLA Policy

Tool to create a new SLA (Service Level Agreement) policy in Freshdesk.

Create Solution Article

Tool to create a new solution article in a Freshdesk knowledge base folder.

Create Solution Category

Tool to create a new solution category in Freshdesk's knowledge base.

Create Ticket

Creates a new ticket in Freshdesk.

Create Ticket Form

Tool to create a new ticket form in Freshdesk.

Create Ticket via Outbound Email

Tool to create a ticket by sending an outbound email to external recipients.

Create Ticket Time Entry

Tool to create a time entry for a specific ticket in Freshdesk.

Create Translated Solution Category

Tool to create a translated version of an existing solution category.

Currently Authenticated Agent

Tool to retrieve profile information for the currently authenticated agent.

Delete Admin Group

Tool to delete an admin group from Freshdesk.

Delete Agent

Tool to permanently delete an agent from Freshdesk.

Delete Automation Rule

Permanently deletes an automation rule from Freshdesk by its type and rule ID.

Delete Company

Tool to permanently disband a company from Freshdesk.

Delete Company Field

Tool to permanently delete a custom company field from Freshdesk.

Delete Contact

Tool to soft delete a contact from Freshdesk.

Delete Contact Field

Permanently delete a custom contact field from Freshdesk.

Delete Conversation

Tool to permanently delete a conversation from a ticket in Freshdesk.

Delete Discussion Category

Permanently deletes a forum discussion category from Freshdesk.

Delete Discussion Comment

Tool to permanently delete a comment from a discussion in Freshdesk.

Delete Discussion Forum

Tool to permanently delete a discussion forum in Freshdesk.

Unmonitor Forum

Tool to unfollow/unmonitor a discussion forum in Freshdesk.

Unmonitor Topic

Tool to unfollow/unmonitor a discussion topic in Freshdesk.

Delete Discussion Topic

Tool to permanently delete a discussion topic in Freshdesk.

Delete Email Mailbox

Tool to permanently delete an email mailbox from Freshdesk.

Delete Group

Tool to permanently disband a group from Freshdesk.

Delete Multiple Tickets

Asynchronously deletes multiple tickets in bulk.

Delete Section

Tool to permanently delete a section from a ticket field in Freshdesk.

Delete Skill

Tool to permanently delete a skill from Freshdesk.

Delete Solution Article

Tool to permanently delete a solution article and its translated versions in Freshdesk.

Delete Solution Category

Permanently delete a solution category from Freshdesk's knowledge base.

Delete Solution Folder

Tool to permanently delete a solution folder and its translated versions in Freshdesk.

Delete Ticket

Tool to permanently delete a ticket from Freshdesk.

Delete Ticket Field

Permanently delete a custom ticket field from Freshdesk.

Delete Ticket Form

Tool to permanently delete a ticket form from Freshdesk.

Delete Ticket Form Field

Tool to permanently delete a specific field from a ticket form in Freshdesk.

Delete Ticket Summary

Tool to delete the AI-generated summary of a ticket in Freshdesk.

Delete Ticket User Access

Tool to remove all agent access from a specific ticket in Freshdesk.

Delete Time Entry

Tool to permanently delete a time entry from Freshdesk.

Export Contacts

Tool to initiate an asynchronous export of contacts from Freshdesk to CSV file.

Get Account

Tool to view Freshdesk account information.

Get Agent

Tool to retrieve detailed information about a specific agent by ID.

Get Agent Availability

Tool to retrieve availability information for a specific agent.

Search Agents Autocomplete

Tool to search for agents using autocomplete functionality in Freshdesk.

Get Business Hours

Retrieves all business hours configurations from Freshdesk.

Get Canned Response Folders

Tool to retrieve all canned response folders from Freshdesk.

Get Companies

Tool to retrieve all companies from a Freshdesk account with pagination support.

Get Company

Tool to retrieve detailed information about a specific company by ID.

Get Company Fields

Tool to retrieve all company fields configured in Freshdesk.

Get Contact

Tool to retrieve detailed information about a specific contact by ID.

Get Contact Fields

Tool to retrieve all contact fields configured in Freshdesk.

Get Contacts

Tool to retrieve all contacts from a Freshdesk account.

Get Discussion Category

Tool to view details of a specific forum category in Freshdesk.

View Discussion Topic

Tool to retrieve detailed information about a specific discussion topic by ID.

Get Email Mailbox

Tool to retrieve detailed information about a specific email mailbox by ID.

Get Folder Responses

Tool to retrieve all canned responses within a specific folder in Freshdesk.

Get Imported Contacts

Tool to retrieve details of all contact import operations in Freshdesk.

Get Job

Tool to view the status of a bulk job operation.

List All Scenario Automations

Tool to list all scenario-based automations in Freshdesk.

Filter Tickets

Tool to search and filter tickets in Freshdesk using flexible query syntax.

Get Tickets

Retrieves a list of tickets from Freshdesk.

Get Ticket Time Entries

Tool to retrieve all time entries for a specific ticket in Freshdesk.

Get Ticket User Access

Tool to retrieve agent access information for a specific ticket in Freshdesk.

Get Translated Solution Category

Tool to view a translated solution category in Freshdesk.

Hard Delete Contact

Tool to permanently delete a contact from Freshdesk.

Import Contact

Tool to import contacts in bulk from a CSV file to Freshdesk.

List Admin Groups

Tool to list all admin groups in Freshdesk.

List All Agents in a Group

Tool to retrieve all agents associated with a specific group in Freshdesk.

List All Sections for a Ticket Field

Tool to retrieve all dynamic sections for a specific ticket field in Freshdesk.

List All Skills

Tool to retrieve all skills configured in Freshdesk account.

List All Ticket Conversations

Tool to retrieve all conversations of a specific ticket in Freshdesk.

List Automation Rules

Tool to list all automation rules for a specific automation type in Freshdesk.

List All Forum Categories

Tool to retrieve all forum categories (discussions) from Freshdesk.

List All Topics in a Forum

Tool to retrieve all discussion topics within a specified forum in Freshdesk.

List Email Mailboxes

Tool to retrieve all email mailbox configurations from Freshdesk account.

List All Email Configs

Retrieve all email configurations from a Freshdesk account.

List Forums in Category

Tool to retrieve all forums within a specified category in Freshdesk.

List Monitored Topics

Tool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk.

List Participated Topics

Tool to retrieve discussion topics that a user has participated in by creating or commenting.

List All Products

Tool to retrieve all products configured in Freshdesk account.

List All Roles

Tool to retrieve all roles available in the Freshdesk system with their permissions and details.

List Satisfaction Ratings

Tool to retrieve all customer satisfaction survey ratings from Freshdesk.

List All SLA Policies

Tool to retrieve all SLA (Service Level Agreement) policies in Freshdesk.

List Solution Articles

Tool to retrieve all solution articles within a specified folder in Freshdesk.

List Solution Categories

Tool to retrieve all solution categories in Freshdesk.

List Solution Folders

Tool to retrieve all folders within a specified solution category in Freshdesk.

List Translated Category Folders

Tool to retrieve all translated solution folders in a category.

List Solution Subfolders

Tool to list all subfolders within a specific solution folder in Freshdesk.

List a Specific Section Details

Tool to retrieve details of a specific section within a ticket field in Freshdesk.

List All Surveys

Tool to retrieve all surveys from a Freshdesk account.

List All Ticket Fields

Tool to list all ticket fields configured in Freshdesk.

List Ticket Forms

Tool to retrieve all ticket forms from Freshdesk.

List Ticket Satisfaction Ratings

Tool to list all satisfaction ratings of a ticket.

List Ticket Watchers

Tool to list all watchers subscribed to a specific Freshdesk ticket.

List Time Entries

Tool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status.

List Topic Comments (Paginated)

Tool to list all comments on a specific discussion topic with pagination support.

List Translated Solution Articles

Tool to view all translated solution articles in a folder for a specific language.

List Translated Subfolders

Tool to list all translated subfolders within a parent folder in Freshdesk.

Update Group Agents

Tool to add or remove agents in a Freshdesk group.

Remove Watcher from Ticket

Tool to remove the authenticated user as a watcher from a Freshdesk ticket.

Reply to Forward Ticket

Tool to reply to or forward a ticket to external email addresses.

Reply to Ticket

Tool to create a public reply to an existing support ticket in Freshdesk.

Search Agents

Tool to search and filter agents in Freshdesk.

Search Companies

Tool to search and filter companies in Freshdesk using query strings with custom fields.

Search Companies Autocomplete

Tool to search for companies using autocomplete functionality in Freshdesk.

Search Contacts

Tool to search and filter contacts in Freshdesk using query-based search.

Search Contacts Autocomplete

Tool to search for contacts using autocomplete functionality in Freshdesk.

Search Solution Articles

Tool to search solution articles in Freshdesk knowledge base by keyword.

Toggle Timer

Tool to toggle the timer on a time entry to start or stop time tracking.

Update Admin Group

Tool to update an existing admin-level support agent group in Freshdesk.

Update Admin Ticket Field

Tool to update an existing ticket field configuration in Freshdesk.

Update Admin Ticket Field Section

Tool to update a section within a ticket field in Freshdesk.

Update Agent

Tool to update an existing agent's information in Freshdesk.

Update Agent Availability

Tool to update agent availability settings in Freshdesk.

Update Automation Rule

Tool to update an existing automation rule in Freshdesk.

Update Canned Response

Tool to update an existing canned response in Freshdesk.

Update Canned Response Folder

Updates the name of an existing canned response folder in Freshdesk.

Update Company

Tool to update an existing company's information in Freshdesk.

Update Contact

Tool to update an existing contact's information in Freshdesk.

Update Contact Field

Tool to update a contact field's configuration in Freshdesk.

Make Agent

Tool to convert a contact into an agent in Freshdesk.

Update Conversation

Tool to update the content of a conversation note in Freshdesk.

Update Discussion Category

Tool to update an existing discussion category in Freshdesk forums.

Update Discussion Comment

Tool to update an existing comment in a discussion forum.

Update Discussion Forum

Tool to update an existing discussion forum in Freshdesk.

Update Discussion Topic

Tool to update an existing discussion topic in Freshdesk.

Update Email Settings

Tool to update mailbox settings for email handling in Freshdesk.

Update Automatic BCC Emails

Tool to update automatic BCC email addresses for all ticket communications in Freshdesk.

Update SLA Policy

Tool to update an existing SLA (Service Level Agreement) policy in Freshdesk.

Update Solution Category

Tool to update an existing solution category in Freshdesk.

Update Solution Folder

Tool to update an existing solution folder in Freshdesk knowledge base.

Update Solution Article

Tool to update an existing solution article in Freshdesk.

Update Ticket

Tool to update an existing ticket in Freshdesk.

Bulk Add Watcher to Tickets

Tool to add the authenticated user as a watcher to multiple tickets in a single bulk operation.

Update Ticket Form

Tool to update an existing ticket form in Freshdesk.

Update Ticket Summary

Tool to update the AI-generated summary of a ticket in Freshdesk.

Update Ticket User Access

Tool to update agent access to a specific ticket in Freshdesk by adding or removing agents.

Update Time Entry

Tool to update an existing time entry in Freshdesk.

View a Canned Response

Tool to view details of a specific canned response in Freshdesk.

View Automation Rule

Tool to view details of a specific automation rule in Freshdesk.

View a Business Hour

Tool to retrieve a specific business hour configuration from Freshdesk.

View a Company Field

Tool to retrieve details of a specific company field by ID.

View a Contact Field

Tool to retrieve details of a specific contact field by ID.

View Email Mailbox Settings

Tool to retrieve mailbox settings for the Freshdesk account.

View Email Config

Tool to view details of a specific email configuration in Freshdesk.

View Group

Tool to view details of a specific admin group in Freshdesk.

View Automatic BCC Emails

Tool to view automatic BCC email addresses configured in Freshdesk.

View Product

Tool to retrieve detailed information about a specific product by ID.

View a Role

Tool to view detailed information about a specific role by ID.

View Helpdesk Settings

Tool to retrieve helpdesk settings from Freshdesk.

View a Skill

Tool to retrieve a specific skill from Freshdesk by ID.

View Solution Category

Tool to view a specific solution category by ID in Freshdesk.

View Solution Folder

Tool to view a specific solution folder by ID in Freshdesk.

View Solution Article

Tool to view a specific solution article by ID in Freshdesk.

View Ticket

Views an existing ticket in Freshdesk.

View a Ticket Field

Tool to retrieve a single ticket field configuration from Freshdesk.

View a Ticket Form's Field

Tool to retrieve a specific field from a ticket form in Freshdesk.

FRAMEWORKS

How to build Freshdesk MCP Agent with another framework

ChatGPT

Use Freshdesk MCP with ChatGPT

OpenAI Agents SDK

Use Freshdesk MCP with OpenAI Agents SDK

Claude Agent SDK

Use Freshdesk MCP with Claude Agent SDK

Claude Code

Use Freshdesk MCP with Claude Code

Claude Cowork

Use Freshdesk MCP with Claude Cowork

Codex

Use Freshdesk MCP with Codex

Cursor

Use Freshdesk MCP with Cursor

OpenClaw

Use Freshdesk MCP with OpenClaw

Hermes

Use Freshdesk MCP with Hermes

CLI

Use Freshdesk MCP with CLI

Google ADK

Use Freshdesk MCP with Google ADK

LangChain

Use Freshdesk MCP with LangChain

Vercel AI SDK

Use Freshdesk MCP with Vercel AI SDK

Mastra AI

Use Freshdesk MCP with Mastra AI

CrewAI

Use Freshdesk MCP with CrewAI

OpenCode

Use Freshdesk MCP with OpenCode

VS Code

Use Freshdesk MCP with VS Code

MORE TOOLKITS

Explore Other Toolkits

Toolkit marketplace

Google Sheets

Oauth2

Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly.

Notion

Oauth2Api Key

Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place.

Airtable

Oauth2Api Key

Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations.

Asana

Oauth2

Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals.

FAQ

Frequently asked questions

With a standalone Freshdesk MCP server, the agents and LLMs can only access a fixed set of Freshdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Freshdesk and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. LlamaIndex fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Freshdesk tools.

Yes, absolutely. You can configure which Freshdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Freshdesk data and credentials are handled as safely as possible.

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Customer stories

Teams ship real agents on Composio

GET STARTED FOR FREE BOOK A DEMO

Karan skipped his own birthday party to fix our critical issue. It was 10pm and he diverted his Waymo to help us instead. This really sets the bar — it shows the commitment you need when users rely on your software.

Harsha Gaddipati

Co-founder, Slashy

A lot of students tell us that the moment their connected tools start talking to each other inside Opennote feels almost magical. The agent just knows them, and it's immensely helped keep new users on the platform.

Abhi Arya

Co-founder, Opennote

We chose Composio over Pipedream because it delivered depth where it mattered — niche tools and tricky edge cases other platforms simply ignored. That gave us confidence to scale without compromising.

Nirman Dave

CEO, Zams

As a solo builder, shipping fast is life or death. The only way I can outcompete incumbents is by outmanoeuvring them. Getting bogged down managing agent auth would have been a death sentence.

Ryan Yu

Founder, Extra Thursday

Before Composio, adding tool integrations was slow and resource-intensive. Each one could take weeks of engineering time, and maintaining them meant constantly keeping up with API changes.

Tomisin Jenrola

Founder & CEO, SwarmZero

With hands-on help from their founder, we integrated Gmail and Google Drive in just 30 minutes. This level of personal support and commitment is exactly what startups should strive for.

Jerome Leclanche

Co-Founder, Ingram Technologies