The Dynamics 365 MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Dynamics 365 account. It provides structured and secure access to your CRM records, so your agent can create accounts and contacts, manage leads and opportunities, handle customer cases, and process invoices and sales orders on your behalf.
- Account and contact creation: Have your agent create new customer accounts and contact records in Dynamics 365.
- Lead and opportunity management: Let the agent create leads and opportunities, retrieve lead details, list all leads, and update records as deals progress.
- Customer case handling: Direct your agent to open new customer cases and update existing cases as issues move toward resolution.
- Invoice management: Instruct your agent to create invoices, retrieve individual invoices or a full invoice list, and update invoice details.
- Sales order processing: Have your agent create sales orders and update them when order information changes.