How to integrate Delighted MCP with Hermes

Connect Hermes to Delighted MCP. Send an nps survey to a customer, show all recent delighted feedback comments, and more using natural language, with authentication handled for you.

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Api Key

Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.

13 Tools

Introduction

Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows.

This guide explains the easiest and most robust way to connect your Delighted account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either.

Also integrate Delighted with

What is Composio Connect?

Composio Connect is a consumer offering that lets anyone plug 1,500+ applications directly into their agent harness — including Hermes. It can:

  • Search and load tools from relevant toolkits on-demand, reducing context usage.
  • Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM.
  • Manage app authentication end-to-end with zero manual overhead.

Integrating Delighted with Hermes

Using Composio Connect CLI

1. Install the Composio CLI

Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you.

bash
curl -fsSL https://composio.dev/install | bash
Hermes authenticating with Composio

2. Authenticate

Once the CLI is installed, ask Hermes to authenticate with Composio.

3. Connect to Delighted

Ask your agent to connect to Delighted, or simply request any Delighted-related task. Hermes will prompt you to authenticate and authorize access.

4. Done. You're all set with a new Delighted connection.


Using Composio Connect MCP

1. Get your MCP URL and API Key

Go to dashboard.composio.dev and copy your Connect MCP URL and API key.

Copy MCP URL and API key from Composio dashboard

2. Open the Hermes config file

bash
nano ~/.hermes/config.yaml

3. Add the Composio Connect MCP server

bash
mcp_servers:
  composio:
    url: "https://connect.composio.dev/mcp"
    headers:
      x-consumer-api-key: "YOUR_COMPOSIO_API_KEY"
    connect_timeout: 60
    timeout: 180

Save with Ctrl + O, Enter, then exit with Ctrl + X.

4. Restart your Hermes agent

Once restarted, ask your agent to connect to Delighted or request any Delighted-related task. It will prompt you to authenticate and authorize access.

5. Done!

What is the Delighted MCP server, and what's possible with it?

The Delighted MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Delighted account. It provides structured and secure access to your customer survey contacts and responses, so your agent can manage people, schedule survey emails, enroll contacts in email or SMS campaigns, and review feedback on your behalf.

  • Customer survey scheduling: Have your agent create or update a person and schedule a survey email for them.
  • Email survey enrollment: Let the agent add people to Autopilot email surveys and keep their properties current.
  • SMS survey enrollment: Direct your agent to add people to Autopilot SMS surveys or update their details.
  • Survey response review: Instruct your agent to retrieve survey responses and filter the feedback you want to examine.
  • Contact management: Have your agent list people in your account or remove a person and their associated data.

Way Forward

With Delighted connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to.

From here, you can extend Hermes further:

  • Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you.
  • Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft.
  • Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt.

If you run into trouble or want to share what you've built, join the community or check out the Docs for deeper configuration options.

TOOLS

Supported Tools

Every Delighted action and event your agent gets out of the box.

Add Person to Autopilot Email

Add a person to Autopilot email or update their properties.

Add Person to Autopilot SMS

Tool to add a person to Autopilot or update their properties for SMS-based surveys.

Create or Update Person

Tool to create or update a person and schedule a survey email.

Delete Pending Survey Requests

Tool to remove all pending (scheduled but not yet sent) survey requests for a person.

Delete Person

Tool to remove a person and all associated data from Delighted.

Get Autopilot Email Configuration

Tool to retrieve the current Autopilot configuration for email distribution.

Get Autopilot SMS Configuration

Tool to retrieve the current Autopilot configuration for SMS distribution.

List Autopilot SMS Memberships

Tool to retrieve all Autopilot memberships for SMS distribution platform.

List Bounced People

Tool to retrieve all bounced people for your account, ordered by bounce time (oldest first).

List People

Tool to retrieve all people for your account in creation order.

List Survey Responses

Tool to retrieve all survey responses for your account with pagination support and optional filtering.

List Unsubscribed People

Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first).

Unsubscribe Person

Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email.

FAQ

Frequently asked questions

With a standalone Delighted MCP server, the agents and LLMs can only access a fixed set of Delighted tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Delighted and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Delighted tools.

Yes, absolutely. You can configure which Delighted scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Delighted data and credentials are handled as safely as possible.

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