Triage a Support Ticket With Order Context
For an e-commerce support team that wants every reply to land right the first time. One prompt pulls the Shopify order, checks tracking, and drafts a policy-aware reply — so agents don't have to tab-switch.
Every reply needs 3 tabs
Customer asks where their order is. Agent opens Gorgias, Shopify, and the carrier's site. Three minutes of context-gathering for a two-sentence reply.
Tracking links copy-pasted from the carrier manually
Policy language rewritten from memory every time
Tone drifts late in the day when the agent is tired
Composio collapses all of this into one prompt — here's what that looks like.
Your agent runs it end-to-end.
- 01Fetch the Gorgias ticket and identify the customer + intent
- 02Find the customer's Shopify order and fulfillment status
- 03Pull tracking info and detect delays or stuck shipments
- 04Apply policy — reship, refund, or clarification
- 05Draft the reply in Gorgias for agent review
Replies ready in 30 seconds
Agents spend their day deciding, not copy-pasting. Customers get accurate, consistent replies. Policy gets applied the same way every time.
Paste this into Claude, Cursor, or Codex. It'll install the CLI, connect your apps, and run the task — end to end.
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