Triage a Support Ticket With Order Context

For an e-commerce support team that wants every reply to land right the first time. One prompt pulls the Shopify order, checks tracking, and drafts a policy-aware reply — so agents don't have to tab-switch.

Gorgias logoGorgias
Shopify logoShopify
THE GRIND

Every reply needs 3 tabs

Customer asks where their order is. Agent opens Gorgias, Shopify, and the carrier's site. Three minutes of context-gathering for a two-sentence reply.

Tracking links copy-pasted from the carrier manually

Policy language rewritten from memory every time

Tone drifts late in the day when the agent is tired

Composio collapses all of this into one prompt — here's what that looks like.

THE FLOW
5 steps · 2 toolkits

Your agent runs it end-to-end.

  1. 01
    Fetch the Gorgias ticket and identify the customer + intent
    gorgias logo
  2. 02
    Find the customer's Shopify order and fulfillment status
    shopify logo
  3. 03
    Pull tracking info and detect delays or stuck shipments
  4. 04
    Apply policy — reship, refund, or clarification
  5. 05
    Draft the reply in Gorgias for agent review
    gorgias logo
THE PAYOFF

Replies ready in 30 seconds

Agents spend their day deciding, not copy-pasting. Customers get accurate, consistent replies. Policy gets applied the same way every time.

Paste this into Claude, Cursor, or Codex. It'll install the CLI, connect your apps, and run the task — end to end.