ServiceNow CLI for AI Agents

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Introduction

CLIs are eating MCPs. The industry is converging on the very same idea. MCPs for all their merit can be token hungry, slow, and unreliable for complex tool chaining. However, coding agents have become incredibly good at working with CLIs, and in fact they are far more comfortable working with CLI tools than MCP.

With Composio's Universal CLI, your coding agents can talk to over 1000+ SaaS applications. With ServiceNow, agents can list all open incidents assigned to me, create a new servicenow change request, update priority of ticket inc0012345 to high, and more — all without worrying about authentication.

This guide walks you through Composio Universal CLI and explains how you can connect it with coding agents like Claude Code, Codex, OpenCode, etc, for end-to-end ServiceNow automation.

Also integrate ServiceNow with

What is Universal CLI and why use it?

The idea behind building the universal CLI is to give agents a single command interface to interact with all your external applications. Here's what you'll get with it:

  • Agent-friendly: Coding agents like Claude Code, Codex, and OpenCode can use CLI tools natively — no MCP setup required.
  • Authentication handled: Connect once via OAuth or API Key, and all CLI commands work with your credentials automatically.
  • Tool discovery: Search, inspect, and execute 20,000+ tools across 1000+ apps from one interface.
  • Trigger support: Use triggers to listen for events across your apps, powered by real-time webhooks or polling under the hood.
  • Type generation: Generate typed schemas for autocomplete and type safety in your projects.

Prerequisites

Install the Composio CLI, authenticate, and initialize your project:

bash
# Install the Composio CLI
curl -fsSL https://composio.dev/install | bash

# Authenticate with Composio
composio login

During login you'll be redirected to sign in page, finish the complete flow and you're all set.

Composio CLI authentication flow

Connecting ServiceNow to Coding Agents via Universal CLI

Once it is installed, it's essentially done. Claude Code, Codex, OpenCode, OpenClaw, or any other agent will be able to access the CLI. A few steps to give agents access to your apps.

  1. Launch your Coding Agent — Claude Code, Codex, OpenCode, anything you prefer.
  2. Prompt it to "Authenticate with ServiceNow"
  3. Complete the authentication and authorization flow and your ServiceNow integration is all set.
  4. Start asking anything you want.

Supported Tools & Triggers

Tools
Attach file to recordAttaches a file to a specified record in a ServiceNow table.
Cancel change conflict checkCancels the running conflict checking process for a specified ServiceNow change request.
Create a recordCreates a new record in a specified ServiceNow table with the provided field values.
Create attachment uploadUploads a file as a multipart form-data attachment to a specified record in ServiceNow.
Create CI Lifecycle Management ActionAdds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API.
Create ci lifecycle mgmt operatorsRegisters a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system.
Set CI Operational StateSets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API.
Create CMDB Application ServiceCreates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists.
Create CMDB Linux ServerCreates a new Linux server configuration item (CI) in the ServiceNow CMDB.
Ingest CMDB RecordsInserts multiple records into a ServiceNow Import Set staging table.
Create CMDB InstanceCreates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes.
Create CMDB Instance RelationCreates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB.
Create data classification classifyAssigns pre-defined or user-defined data classification labels to records in ServiceNow tables.
Create data classification clearRemoves all data classifications for a specific record in a ServiceNow table.
Enhanced CI Identify/ReconcileInserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API.
Query CMDB Identify ReconcileQueries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules.
CMDB Identify Reconcile QueryEnhancedPerforms identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB.
Create Import SetInserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table.
Create incidentCreates a new incident record in ServiceNow with the provided details.
Create IncidentCreates a new incident record in ServiceNow with the provided field values.
Create ServiceNow InteractionCreates a new interaction record in ServiceNow that can be linked to records in other tables (e.
Close InteractionCloses an existing interaction record in ServiceNow by changing its state to closed.
Create push installationRegisters or updates a device token for receiving push notifications through ServiceNow.
Remove Push InstallationDeactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API.
Create servic catalog items add to cartAdds a specified catalog item to the current user's ServiceNow shopping cart.
Submit Service Catalog Producer ItemSubmits a ServiceNow Service Catalog item using the submit_producer endpoint.
Checkout Service Catalog CartChecks out the Service Catalog shopping cart and submits the order as a request.
Submit Service Catalog Cart OrderSubmits the Service Catalog shopping cart and creates a service catalog request.
Create servicecatalog items checkout guideChecks out an order guide by updating variable values for selected catalog items.
Order Service Catalog Item NowOrders a specified ServiceNow Service Catalog item immediately.
Insert Multiple Import Set RecordsInserts multiple records into a specified ServiceNow staging table and triggers the associated transform map.
Create sn chg rest changeCreates a new change request in ServiceNow using the Change Management REST API.
Create Change Request CI AssociationCreates an association between a change request and one or more configuration items (CIs) in ServiceNow.
Start Change Conflict CheckStarts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows.
Create sn chg rest change emergencyCreates an emergency change request in ServiceNow using the Change Management API.
Create Normal Change RequestCreates a normal change request in ServiceNow using the Change Management REST API.
Create sn chg rest change standardCreates a new standard change request in ServiceNow using a pre-approved standard change template.
Create Change TaskCreates a new task for a ServiceNow change request using the Change Management REST API.
Create sn cicd app batch installInstalls two or more ServiceNow application packages in a single batch operation via the CICD API.
Install App from RepositoryInstalls the specified application from the ServiceNow app repository.
Run Full Instance ScanInitiates a full instance scan by running all active checks present in the ServiceNow instance.
Create sn cicd instance scan suite scan comboRuns a CI/CD scan using a suite and target (scoped app) combination in ServiceNow.
Activate PluginActivates the specified plugin in ServiceNow's CICD Plugin API.
Run Test SuiteStarts a specified automated test suite using ServiceNow's CI/CD Pipeline API.
Create SD-WAN Trouble TicketCreates a new trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API.
Create TMF Service CategoryCreates a new service category record in the ServiceNow TMF Service Catalog API.
Create tableInserts a new record into the specified ServiceNow table with the provided field values.
Create ServiceNow IncidentCreates a new incident record in the ServiceNow incident table using the Table API.
Create or Update CMDB CI via IRECreates or updates CMDB configuration items (CIs) using the ServiceNow Identification and Reconciliation Engine (IRE) via the identify-reconcile endpoint.
Delete a recordPermanently deletes a specific record from a ServiceNow table using its sys_id.
Delete attachment byPermanently deletes a specific attachment from ServiceNow using its sys_id.
Delete attachment by id v1Permanently deletes a specific attachment from ServiceNow using its sys_id via the v1 API endpoint.
Delete attachment csmPermanently deletes a specific CSM (Customer Service Management) attachment from ServiceNow using its sys_id.
Delete change taskPermanently deletes a specific task from a ServiceNow change request using its sys_id.
Delete ci lifecycle mgmt actionPermanently deletes a specific CI Lifecycle Management action from ServiceNow using its sys_id.
Delete ci lifecycle mgmt operatorsPermanently unregisters an operator from the ServiceNow CI Lifecycle Management system.
Delete cmdb instance relationPermanently deletes a specific CMDB CI (Configuration Item) relation using its sys_id.
Delete emergency change requestPermanently deletes a specific emergency change request from ServiceNow using its sys_id.
Delete incident byPermanently deletes a specific incident from ServiceNow using its sys_id.
Delete incident by id2Permanently deletes a specific incident from ServiceNow using its sys_id via the Table API.
Delete servicecatalog cartRemoves a specific item from the current ServiceNow Service Portal shopping cart.
Delete service catalog cart emptyEmpties all items from a specified Service Catalog shopping cart using its sys_id.
Delete sn chg rest changePermanently deletes a specific change request using its sys_id via the Change Management REST API.
Delete Normal Change RequestPermanently deletes a normal change request identified by its sys_id using the ServiceNow Change Management REST API.
Delete sn chg rest change standardPermanently deletes a standard change request from ServiceNow using its sys_id.
Delete tablePermanently deletes a specific record from a ServiceNow table using its sys_id.
Delete table incidentPermanently deletes a specific incident record from ServiceNow using its sys_id.
Find fileRetrieves attachment metadata from ServiceNow's sys_attachment table.
Get Activity Subscription ActivitiesRetrieves activity records from the ServiceNow ActivitySubscription API.
Get Activity Subscription FacetsRetrieves facets configured for an activity context in ServiceNow.
Get Agent Intelligence Solution PredictionPredicts an output field value using a trained Agent Intelligence solution model.
List Agent Intelligence Solution PredictionsRetrieves a list of solution predictions from ServiceNow's Agent Intelligence engine.
Get All Data ClassesRetrieves all data classification records from the ServiceNow Data Classification API.
Get App Service CMDB ContentRetrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB.
Get attachment byRetrieves metadata for a specific attachment by its sys_id from ServiceNow.
Get Attachment by IDRetrieves metadata for a specific attachment by its sys_id from ServiceNow.
Get attachment fileDownloads the binary file attachment with the specified sys_id from ServiceNow.
Get attachment file fileDownloads the binary file attachment with the specified sys_id from ServiceNow using the v1 API endpoint.
Get Attachment ListRetrieves metadata for multiple file attachments from ServiceNow's Attachment API.
Get change ci scheduleRetrieves available time slots for scheduling changes against a specific Configuration Item (CI).
Get Change Conflict StatusRetrieves the conflict status for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows.
Get change nextstatesRetrieves a list of available next states for a specified change request based on the current state and workflow.
Get Change Request Configuration ItemsRetrieves configuration items (CIs) associated with a specific change request in ServiceNow.
Get change scheduleRetrieves available time slots for scheduling a ServiceNow change request.
Get CI Lifecycle Management ActionRetrieves a specific CI Lifecycle Management action from ServiceNow using its sys_id.
Check CI CompatibilityDetermines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint.
Check CI Lease Expiration StatusDetermines whether a CI Lifecycle Management lease has expired for the specified lease record.
Check CI Not Allowed Ops TransitionDetermines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules.
Validate CI Lifecycle Management RequestorValidates whether a specified active workflow requestor exists and is valid in ServiceNow CI Lifecycle Management.
Get CI Lifecycle Mgmt StatusRetrieves the current operational status for a Configuration Item (CI) in ServiceNow CMDB using the CI Lifecycle Management API.
Get CMDB Linux Server by IDRetrieves a single CMDB Linux server configuration item (CI) by its sys_id, including its attributes and relationship information.
Find CSDM Application ServiceFinds and returns basic information about one or more application services in the ServiceNow CMDB using the CSDM (Common Service Data Model) app_service find_service endpoint.
Get CMDB Instance by ClassRetrieves configuration items (CIs) from a specified CMDB class using the ServiceNow CMDB Instance API.
Get CMDB Instance by IDRetrieves a single CMDB configuration item (CI) by its class name and sys_id, including its attributes and relationship information.
Get CMDB Class MetadataRetrieves metadata and schema information for a specified CMDB (Configuration Management Database) class.
Get Cloud Catalog ServicesRetrieves a list of catalog items from the ServiceNow Cloud Services Catalog API.
Get Email by IDRetrieves a specific email record from ServiceNow's Email [sys_email] table by its sys_id.
Get Global User Role InheritanceRetrieves the granted and inherited roles for a specified ServiceNow user using the Global User Role Inheritance API.
Get importRetrieves the specified import staging record and its associated target records.
Get incident byRetrieves a specific incident from ServiceNow by its sys_id.
Get incident by id2Retrieves a specific incident from ServiceNow by its sys_id using the Table API.
Get IncidentsRetrieves incidents from the ServiceNow incident table using the Table API.
Get Performance Analytics ScorecardsRetrieves details about indicators from the Analytics Hub, including scorecard information for performance analytics.
Get recordsRetrieves multiple records from a specified ServiceNow table with optional filtering and pagination.
Get Record TypesRetrieves all available table record types from the ServiceNow instance using the Table API documentation endpoint.
Get Rows from TableRetrieves records from a specified ServiceNow table using the Table API v2.
Get servicatalog items byRetrieves a specific Service Catalog item from ServiceNow using its sys_id.
Get Catalog Item VariablesRetrieves the list of variables defined for a ServiceNow Service Catalog item.
Get Service Catalog CartRetrieves the details of all items within the logged-in user's Service Catalog shopping cart.
Get Service Catalog Cart Delivery AddressRetrieves the delivery/shipping address configured for a user's Service Catalog shopping cart.
Get Service Catalog Catalog by IDRetrieves the available information for a specified service catalog by its sys_id.
Get Service Catalog Catalog CategoriesRetrieves the list of available categories for a specified ServiceNow Service Catalog.
Get Service Catalog Category by IDRetrieves the available information for a specified service catalog category by its sys_id.
Get Service Catalog Item DelegationVerifies whether a delegated user has access to a specific ServiceNow Service Catalog item.
Get Service Catalog Items ListRetrieves a list of catalog items from ServiceNow's Service Catalog API.
Get Service Catalog Wishlist ListRetrieves the list of items in the logged-in user's ServiceNow Service Catalog wishlist.
Get sn cdm shared libraries upload statusRetrieves the current status of a shared library upload operation in ServiceNow.
Get sn chg rest change byRetrieves a specific change request from ServiceNow using its sys_id.
Get sn chg rest change emergency byRetrieves a specific emergency change request from ServiceNow using its sys_id.
Get sn chg rest change emergency listRetrieves one or more emergency change requests from ServiceNow using the Change Management API.
List ServiceNow Change RequestsRetrieves one or more change requests from ServiceNow based on specified filter criteria.
Get sn chg rest change model byRetrieves a specific change model from ServiceNow using its sys_id.
Get sn chg rest change model listRetrieves one or more change models from ServiceNow's Change Management API.
Get Normal Change Request by IDRetrieves a specific normal change request from ServiceNow using its sys_id via the Change Management REST API.
List ServiceNow Normal Change RequestsRetrieves one or more normal change requests from ServiceNow's Change Management API.
Get sn chg rest change standard byRetrieves a specific standard change request from ServiceNow using its sys_id.
Get sn chg rest change standard listRetrieves one or more standard change requests from ServiceNow using the Change Management API.
Get ServiceNow Standard Change Template by IDRetrieves a specific standard change template from ServiceNow using its sys_id.
List ServiceNow Standard Change TemplatesRetrieves one or more standard change templates from ServiceNow's Change Management API.
Get Change TasksRetrieves one or more tasks associated with a specific ServiceNow change request.
Get sn cicd app batch resultsRetrieves the results of a batch application install operation from ServiceNow CI/CD.
Get Instance Scan ResultRetrieves the current progress and status of a CI/CD instance scan operation in ServiceNow.
Get CI/CD ProgressRetrieves the current progress and status of a CI/CD operation in ServiceNow.
Get sn cicd testsuite resultsRetrieves the results of a test suite run from ServiceNow CI/CD based on the result ID.
Get statsRetrieves aggregate statistics for a specified ServiceNow table, including COUNT, AVG, MIN, MAX, and SUM calculations.
Get Table Records by IDRetrieves multiple records from a specified ServiceNow table using the Table API.
Get Table Record by IDRetrieves the record identified by the specified sys_id from the specified table.
Get table incident byRetrieves a single incident record from ServiceNow by its sys_id using the Table API.
List ServiceNow IncidentsRetrieves one or more incident records from the ServiceNow incident table using the Table API.
Get ServiceNow TablesRetrieves one or more records from a ServiceNow table using the Table API (GET /api/now/v2/table).
Get userRetrieves a specific user record from ServiceNow using its sys_id.
Get usersRetrieves multiple user records from the ServiceNow sys_user table with optional filtering and pagination.
List ServiceNow AttachmentsRetrieves metadata for multiple file attachments from ServiceNow's Attachment API.
List CMDB Linux ServersRetrieves Linux server configuration items (CIs) from the ServiceNow CMDB using the cmdb_ci_linux_server class.
List CMDB Configuration ItemsRetrieves configuration items (CIs) from the ServiceNow CMDB using the base cmdb_ci class.
List CMDB Relationship TypesRetrieves CMDB relationship types from the ServiceNow cmdb_rel_type table using the Table API.
List Service Catalog CatalogsRetrieves a list of ServiceNow Service Catalog catalogs to which the user has access.
Refresh Impacted Services for ChangeRefreshes and repopulates the impacted services/configuration items for a change request in ServiceNow using the Change Management REST API.
Retrieve sn cicd update setRetrieves an update set with a given sys_id from the ServiceNow CICD (Continuous Integration/Continuous Delivery) plugin.
Schedule change first availableUpdates the planned start and end times of a ServiceNow change request to the first available schedule slot.
Update cmdb csdm app service populate servicePopulates an Application Service with CI (Configuration Item) relationships based on the CSDM (Common Service Data Model) model.
Update CMDB CSDM App Service Service DetailsUpdates the service details for a specific application service in the CMDB CSDM (Common Service Data Model).
Update cmdb instance byUpdates an existing configuration item (CI) record in the ServiceNow CMDB by its sys_id.
Update CMDB Instance by IDUpdates an existing Configuration Item (CI) instance in the ServiceNow CMDB.
Update conversation member dropDrops an agent from a conversation in ServiceNow using the Conversation Member API.
Update incident byUpdates an existing incident in ServiceNow identified by its sys_id using the Table API.
Update incident by id2Updates an existing incident record in ServiceNow using the Table API.
Update openframe voice interactionUpdates an existing voice interaction record in ServiceNow OpenFrame.
Update servicecatalog cartUpdates an existing item in the ServiceNow Service Portal shopping cart.
Update servicecatalog items submit guideSubmits an order guide in ServiceNow's Service Catalog with the specified variable values.
Update sn chg rest changeUpdates an existing change request in ServiceNow using the Change Management REST API.
Update sn chg rest change emergencyUpdates an existing emergency change request in ServiceNow using the Change Management API.
Update Normal Change RequestUpdates a normal change request identified by its sys_id using the ServiceNow Change Management REST API.
Update ServiceNow Standard Change RequestUpdates a standard change request in ServiceNow using its sys_id.
Update sn chg rest change taskUpdates an existing change request task in ServiceNow using the Change Management REST API.
Update SD-WAN Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API.
Update Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API.
Update table byUpdates an existing record in a specified ServiceNow table by its sys_id using the Table API.
Update table by id2Updates an existing record in a specified ServiceNow table using its sys_id with the provided field values.
Update table incidentUpdates an existing incident record in ServiceNow using the Table API.
Update table recordUpdates an existing record in a specified ServiceNow table using the Table API.
Upload Attachment to ServiceNow RecordUploads a file as an attachment to a specified record in ServiceNow.

Universal CLI Commands for ServiceNow

You can also manually execute CLI commands to interact with your ServiceNow.

Connect your ServiceNow account

Link your ServiceNow account and verify the connection:

bash
# Connect your ServiceNow account (opens OAuth flow)
composio connected-accounts link servicenow

# Verify the connection
composio connected-accounts list --toolkits servicenow

Discover ServiceNow tools

Search and inspect available ServiceNow tools:

bash
# List all available ServiceNow tools
composio tools list --toolkit servicenow

# Search for ServiceNow tools by action
composio tools search "servicenow"

# Inspect a tool's input schema
composio tools info SERVICENOW_ATTACH_FILE_TO_RECORD

Common ServiceNow Actions

Attach file to record — Attaches a file to a specified record in a servicenow table

bash
composio tools execute SERVICENOW_ATTACH_FILE_TO_RECORD \
  --file_name "<string>" \
  --table_name "<string>" \
  --record_sys_id "<string>" \
  --file_to_upload "<object>"

Create a record — Creates a new record in a specified servicenow table

bash
composio tools execute SERVICENOW_CREATE_A_RECORD \
  --table_name "<string>"

Delete a record — Deletes a record from a specified servicenow table

bash
composio tools execute SERVICENOW_DELETE_A_RECORD \
  --sys_id "<string>" \
  --table_name "<string>"

Find file — Finds a file in a specified servicenow table

bash
composio tools execute SERVICENOW_FIND_FILE \
  --sysparm_limit "1000" \
  --sysparm_query "<string>" \
  --sysparm_offset "0"

Generate Type Definitions

Generate typed schemas for ServiceNow tools to get autocomplete and type safety in your project:

bash
# Auto-detect language
composio generate --toolkits servicenow

# TypeScript
composio ts generate --toolkits servicenow

# Python
composio py generate --toolkits servicenow

Tips & Tricks

  • Always inspect a tool's input schema before executing: composio tools info <TOOL_NAME>
  • Pipe output with jq for better readability: composio tools execute TOOL_NAME -d '{}' | jq
  • Set COMPOSIO_API_KEY as an environment variable for CI/CD pipelines
  • Use composio dev logs tools to inspect execution logs and debug issues

Next Steps

  • Try asking your coding agent to perform various ServiceNow operations
  • Explore cross-app workflows by connecting more toolkits
  • Set up triggers for real-time automation
  • Use composio generate for typed schemas in your projects

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FAQ

What is the Composio Universal CLI?

The Composio Universal CLI is a single command-line interface that lets coding agents and developers interact with 1000+ SaaS applications. It handles authentication, tool discovery, action execution, and trigger setup — all from the terminal, without needing to configure MCP servers.

Which coding agents work with the Composio CLI?

Any coding agent that can run shell commands works with the Composio CLI — including Claude Code, Codex, OpenCode, OpenClaw, and others. Once the CLI is installed, agents automatically discover and use the composio commands to interact with ServiceNow and other connected apps.

How is the CLI different from using an MCP server for ServiceNow?

MCP servers require configuration and can be token-heavy for complex workflows. The CLI gives agents a direct, lightweight interface — no server setup needed. Agents simply call composio commands like any other shell tool. It's faster to set up, more reliable for multi-step tool chaining, and works natively with how coding agents already operate.

How safe is my ServiceNow data when using the Composio CLI?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your ServiceNow data and credentials are handled as safely as possible. You can also bring your own OAuth credentials for full control.

Used by agents from

Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai
Context
Letta
glean
HubSpot
Agent.ai
Altera
DataStax
Entelligence
Rolai

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