Request Tracker (RT) MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Request Tracker (RT) MCP or direct API to create tickets, query queues, update request statuses, and manage users and assets through natural language.

Request Tracker (RT) logoRequest Tracker (RT)
Api Key

Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

11 Tools

Try Request Tracker (RT) now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Request Tracker (RT)
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TOOLS

Supported Tools

Every Request Tracker (RT) action and event your agent gets out of the box.

Add Ticket Comment

Add a private internal comment to an RT ticket.

Create Ticket

Create a durable RT ticket in a queue.

Get Queue

Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.

Get Ticket

Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.

Get Ticket History

Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.

List Queues

List queues visible to the connected RT user so an agent can select a queue for ticket search or creation.

List Ticket Attachments

List attachment metadata references associated with a visible RT ticket without downloading attachment content.

Reply to Ticket

Send public correspondence on an RT ticket.

Search Tickets

Search visible RT tickets with an explicit TicketSQL expression and return one bounded page.

Search Users

Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.

Update Ticket

Update selected metadata on an existing RT ticket and verify every requested field by reading it back.

SETUP GUIDE

Connect Request Tracker (RT) MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK for Python or TypeScript
2

Initialize Client and Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
Import and initialize the Composio client, then create a Tool Router session for Request Tracker (RT)
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'List new high priority support tickets in Request Tracker'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent (Anthropic Claude or Mastra)
SETUP GUIDE

Connect Request Tracker (RT) API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Request Tracker (RT) Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List new high priority support tickets in Request Tracker'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Request Tracker (RT) actions with your Agent

Why Use Composio?

AI Native Request Tracker (RT) Integration

  • Supports both Request Tracker (RT) MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable ticket, queue, user, asset, and article operations
  • Rich coverage for reading, writing, and querying your Request Tracker (RT) support data

Managed Auth

  • Securely store Request Tracker (RT) API keys without hard-coding credentials in your agent code
  • Central place to manage, scope, and revoke Request Tracker (RT) access
  • Per user and per environment credentials, so your staging and production agents stay cleanly separated

Agent Optimized Design

  • Tools are shaped for real support workflows like listing open tickets, creating requests, and updating queues
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf
  • Clear errors and typed inputs help agents recover when a ticket ID, queue name, or user value is missing

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Request Tracker (RT)
  • Scoped, least privilege access to Request Tracker (RT) resources
  • Full audit trail of agent actions to support review, compliance, and support operations oversight
FAQ

Frequently asked questions

Yes, Request Tracker (RT) requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Start with Request Tracker (RT).It takes 30 seconds.

Managed auth, hosted MCP servers, and every Request Tracker (RT) tool your agent needs.Free to start.

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