Request Tracker (RT) MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Request Tracker (RT) MCP or direct API to create tickets, query queues, update request statuses, and manage users and assets through natural language.

Request Tracker (RT) logoRequest Tracker (RT)
Api Key

Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

11 Tools

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TOOL ROUTER PLAYGROUND
Request Tracker (RT)
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TOOLS

Supported Tools

Every Request Tracker (RT) action and event your agent gets out of the box.

Add Ticket Comment

Add a private internal comment to an RT ticket.

Create Ticket

Create a durable RT ticket in a queue.

Get Queue

Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.

Get Ticket

Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.

Get Ticket History

Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.

List Queues

List queues visible to the connected RT user so an agent can select a queue for ticket search or creation.

List Ticket Attachments

List attachment metadata references associated with a visible RT ticket without downloading attachment content.

Reply to Ticket

Send public correspondence on an RT ticket.

Search Tickets

Search visible RT tickets with an explicit TicketSQL expression and return one bounded page.

Search Users

Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.

Update Ticket

Update selected metadata on an existing RT ticket and verify every requested field by reading it back.

SETUP GUIDE

Connect Request Tracker (RT) MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["request_tracker"],
  mcp: true,
});
Create a session scoped to Request Tracker (RT) and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "List new high priority support tickets in Request Tracker",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Request Tracker (RT) request
SETUP GUIDE

Connect Request Tracker (RT) API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["request_tracker"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Request Tracker (RT)
3

Run Request Tracker (RT) tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "List new high priority support tickets in Request Tracker" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Request Tracker (RT) tool calls through the session, and print the final answer

Why Use Composio?

AI Native Request Tracker (RT) Integration

  • Supports both Request Tracker (RT) MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable ticket, queue, user, asset, and article operations
  • Rich coverage for reading, writing, and querying your Request Tracker (RT) support data

Managed Auth

  • Securely store Request Tracker (RT) API keys without hard-coding credentials in your agent code
  • Central place to manage, scope, and revoke Request Tracker (RT) access
  • Per user and per environment credentials, so your staging and production agents stay cleanly separated

Agent Optimized Design

  • Tools are shaped for real support workflows like listing open tickets, creating requests, and updating queues
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf
  • Clear errors and typed inputs help agents recover when a ticket ID, queue name, or user value is missing

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Request Tracker (RT)
  • Scoped, least privilege access to Request Tracker (RT) resources
  • Full audit trail of agent actions to support review, compliance, and support operations oversight
FAQ

Frequently asked questions

Yes, Request Tracker (RT) requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Request Tracker (RT) connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Request Tracker (RT) account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Request Tracker (RT) actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Request Tracker (RT) at any time.

When you connect a Request Tracker (RT) account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Request Tracker (RT) as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Request Tracker (RT). If Request Tracker (RT) lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Request Tracker (RT) at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Request Tracker (RT) connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Request Tracker (RT) rejects the old key. Create a new key in Request Tracker (RT) and reconnect the account from the Composio dashboard or by asking your agent to reconnect Request Tracker (RT). Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Request Tracker (RT) use. Paid plans add higher limits and team features. Your Request Tracker (RT) plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Request Tracker (RT) accounts).

With Composio, you connect Request Tracker (RT) once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

Start with Request Tracker (RT).It takes 30 seconds.

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