Pylon MCP MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Pylon MCP MCP or direct API to triage tickets, summarize customer conversations, query account intelligence, and manage support workflows through natural language.

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Dcr Oauth

Pylon is an AI-native B2B customer support platform for ticketing, chat, knowledge base, and account intelligence. It helps support teams manage customer issues across Slack Connect, Microsoft Teams, email, and in-app chat from one place.

12 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
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TOOLS

Supported Tools

Every Pylon MCP action and event your agent gets out of the box.

Create issue

Create a new issue/ticket in Pylon.

Get account

Get full details for a Pylon customer account.

Get contact

Get full details for a Pylon contact (customer).

Get issue

Get full details for a Pylon support issue/ticket.

Get issue messages

Get the full message history for a Pylon issue.

Get me

Get the currently authenticated user's details.

Get user

Get full details for a Pylon user (team member).

Search accounts

Search for customer accounts in Pylon.

Search issues

Search for issues/tickets in Pylon.

Update account

Update an existing customer account in Pylon.

Update issue

Update an existing issue/ticket in Pylon.

Upload account files

Upload one or more files (e.

SETUP GUIDE

Connect Pylon MCP MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK for Python or TypeScript
2

Initialize Client and Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
Import and initialize the Composio client, then create a Tool Router session for Pylon MCP
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Summarize open Pylon tickets for Acme Corp and identify blockers'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent (Anthropic Claude or Mastra)
SETUP GUIDE

Connect Pylon MCP API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Pylon MCP Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List open Pylon support tickets from Slack Connect with high priority'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Pylon MCP actions with your Agent

Why Use Composio?

AI Native Pylon MCP Integration

  • Supports both Pylon MCP MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for reading, writing, and querying your Pylon MCP data

Managed Auth

  • Built-in OAuth handling with automatic token refresh and rotation
  • Central place to manage, scope, and revoke Pylon MCP access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Pylon MCP
  • Scoped, least privilege access to Pylon MCP resources
  • Full audit trail of agent actions to support review and compliance
FRAMEWORKS

Use Pylon MCP with any AI Agent Framework

Choose a Framework you want to connect Pylon MCP with

FAQ

Frequently asked questions

Yes, Pylon MCP requires you to configure your own DCR OAuth credentials. Once set up, Composio handles secure credential storage and management for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Start with Pylon MCP.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Pylon MCP tool your agent needs.Free to start.

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