How to integrate Plain MCP with Atomic Agent

Connect Atomic Agent to Plain MCP. Add a customer to the enterprise group, fetch company details for acme corp, and more using natural language, with authentication handled for you.

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Plain is a collaborative support platform for B2B teams, focused on consolidating conversations and boosting efficiency with AI. Enjoy streamlined, modern workflows to assist customers across channels from one place.

22 Tools

Introduction

Atomic Agent is an open-source AI agent that runs on your machine and supports local models through llama.cpp. Connect it to 1,500+ apps through Composio, including Plain.

This guide uses Atomic Agent's built-in Composio integration. You need Atomic Agent v0.5.6 or later, your own Composio API key, and a Plain account. See the Atomic Agent documentation for installation instructions.

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How Atomic Agent connects to Plain

Atomic Agent connects to Composio's Tool Router over Streamable HTTP MCP. It discovers the tools needed for your request, and Composio handles account authentication.

Execution and account-connection tools follow Atomic Agent's configured approval policy. Review any approval prompt before allowing an action on your connected account.

Connect Plain to Atomic Agent

  1. Sign up or sign in to the Composio dashboard. Copy your API key.
  2. In Atomic Agent, open the Integrations tab and select Composio. Select API key, press e, paste the key, and press Enter. The tools become available immediately, without a restart.
  3. Ask Atomic Agent to do something in Plain. It searches Composio for the right tool.
  4. On first use, open the sign-in link returned in the chat. Connect your Plain account, then return to Atomic Agent to continue.

Headless setup

Add the following line to ~/.atomic-agent/.env, replacing YOUR_COMPOSIO_API_KEY with your key. Start Atomic Agent after saving the file.

bash
COMPOSIO_API_KEY=YOUR_COMPOSIO_API_KEY

What is the Plain MCP server, and what's possible with it?

The Plain MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Plain account. It provides structured and secure access to your B2B support workspace, so your agent can perform actions like managing customers, creating support threads, fetching company details, handling issues, and organizing customer groups on your behalf.

  • Customer management and onboarding: Automatically create new customer records, fetch customer information by email or ID, and add customers to specific support groups for better organization.
  • Support thread creation: Let your agent create new support threads tied to customers, making it easy to kick off or escalate conversations without manual intervention.
  • Issue tracking and retrieval: Fetch all external issue links associated with a customer, helping your team stay on top of ongoing problems and resolutions.
  • Company and tier information access: Retrieve detailed company profiles and tier metadata, including contract value, owner details, and more, to personalize support interactions.
  • User and customer cleanup: Safely delete customers or users from the system when offboarding or data hygiene is needed, all through agent-driven actions.

Use Plain from Atomic Agent

With your account connected, ask Atomic Agent to work with Plain in natural language. You can connect more apps through the same Composio integration as you need them.

Visit the Atomic Agent website or inspect the Atomic Agent source code.

Troubleshooting

Why is my API key rejected?

Copy the key directly from the Composio dashboard. Atomic Agent requires ASCII characters because it sends the key in an HTTP header. Remove any extra characters introduced when copying.

Why are Composio tools unavailable after saving a key?

Check that you use Atomic Agent v0.5.6 or later and that Composio is enabled in your configuration. A "composio": { "enabled": false } setting disables the integration while keeping the saved key on disk.

Does Composio have a free plan?

The Hobby plan includes 100,000 tool calls per month. Composio-managed OAuth apps have a lower included allowance. See Composio pricing for the current limits that apply to your connection.

TOOLS

Supported Tools

Every Plain action and event your agent gets out of the box.

Add Customer To Group

Tool to add a customer to one or more customer groups.

Create Customer Group

Creates a new customer group in Plain for organizing and segmenting customers.

Create Thread

Tool to create a new thread.

Delete Customer

Tool to delete a customer from the system.

Delete User

Tool to delete a user from the system.

Fetch Company

Tool to fetch company details by ID.

Fetch Issues

Fetches external issue tracker links (Jira, Linear, GitHub, etc.

Fetch Tier

Tool to fetch a tier by its ID.

Get Customer By Email

Fetch customer details by email address.

Get Customer By ID

Tool to retrieve details of a specific customer by their unique ID.

Get Customers

Tool to fetch a list of customers.

Get Thread By ID

Fetches comprehensive details of a specific thread by ID, including customer info, status, priority, labels, and assignments.

Get User By ID

Fetch workspace user/team member by ID.

List Customer Groups

Tool to list all customer groups.

List Tiers

Tool to retrieve a list of tiers with pagination.

List Threads

Tool to retrieve a paginated list of threads.

Remove Customer From Group

Removes a customer from one or more customer groups in Plain.

Run GraphQL Query

Execute any GraphQL query or mutation against Plain API.

Send Message

Tool to send a new message within a thread.

Update Company

Upserts (creates or updates) a company in Plain.

Update Thread

Tool to update a thread's title.

Upsert Customer

Tool to upsert (create or update) a customer.

FAQ

Frequently asked questions

With a standalone Plain MCP server, the agents and LLMs can only access a fixed set of Plain tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Plain and many other apps based on the task at hand, all through a single MCP endpoint.

Yes, you can. Atomic Agent fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Plain tools.

Yes, absolutely. You can configure which Plain scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Plain data and credentials are handled as safely as possible.

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