The Modem MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Modem account. It provides structured and secure access to synthesized customer feedback, topics, people, companies, and durable Modem Agent conversations, so your agent can search feedback, manage topics, organize customer records, and run conversations on your behalf.
- Customer feedback search: Have your agent ask natural language questions about your Modem data and retrieve matching feedback records.
- Topic management: Let the agent update topic priorities, lifecycle states, archived status, issue types, or keywords, and merge related topics when needed.
- People and company organization: Direct your agent to create or update companies, associate people with companies, and merge duplicate people or company records.
- Durable agent conversations: Instruct your agent to start Modem Agent conversations, send follow-up messages, check run status and results, or cancel a specific run.