How to connect LiveChat to Claude

Accept an incoming LiveChat greeting for an existing customer and mark that greeting as seen in the customer's live session.

Approve a licensed LiveChat agent so they can use the application.

Cancel an incoming LiveChat invitation for an existing customer.

Read which current organization resources exceed a selected LiveChat plan's limits.

Create a normal-role licensed LiveChat user who must await approval.

Add an ordered LiveChat auto-access rule.

Create a LiveChat bot and return its write-once secret.

Create a bot template for an application client ID and return its write-once secret.

Create a LiveChat bot template and also create a bot from it on every license where the app is already installed.

Create a group-owned LiveChat canned response.

Create a LiveChat greeting with trigger rules and optional rich content.

Create a LiveChat routing group with its initial language and agent-priority map.

Create a licensed LiveChat agent while explicitly bypassing approval and/or assigning an elevated administrator or viceowner role.

Create a LiveChat tag and optionally assign it to groups.

Deactivate a LiveChat chat by closing its currently open thread.

Permanently delete a licensed LiveChat agent.

Permanently delete an auto-access rule.

Permanently delete a LiveChat bot.

Permanently delete only a bot template.

Permanently delete a LiveChat bot template and every bot installed from it across all licenses.

Permanently delete one canned response by ID, removing it from agent use.

Permanently delete selected registered property values from a live customer chat.

Delete one event from a specified LiveChat chat and thread.

Permanently delete selected registered property values from a live customer-chat event.

Permanently delete a greeting, immediately stopping it from appearing to new matching visitors.

Permanently delete one LiveChat group by ID.

Delete selected custom property values from one LiveChat group without unregistering their definitions.

Delete selected license-level custom property values without unregistering their definitions.

Permanently delete the exact case-sensitive LiveChat tag, removing it from workflows that rely on that tag.

Permanently delete selected registered property values from a live customer-chat thread.

Disable all webhooks across the connected LiveChat license.

Enable webhooks across the connected LiveChat license after they were explicitly disabled.

Trigger LiveChat goal evaluation for an offline customer.

Return one LiveChat agent by ID, including any explicitly requested optional fields.

Return one LiveChat bot by ID with explicitly requested optional fields.

Return the customer profile for an explicit existing LiveChat entity through the server-side customer authorization bridge.

Return one existing customer's LiveChat chat and either its latest thread or a specified thread.

Return versioned forms, buttons, integrations, and readable properties for a LiveChat customer group.

Return the enabled pre-chat or post-chat form for one LiveChat group.

Return versioned customer-facing localization phrases for a LiveChat group and language through LiveChat's public Customer Chat endpoint.

Return current customer-facing widget availability and the version identifiers needed for detailed configuration and localization reads.

Get one LiveChat greeting, including its rules and rich-message structure.

Return one LiveChat group by ID, including any explicitly requested optional fields.

Return whether webhook delivery is enabled for the connected LiveChat license.

Return whether a new chat for an existing customer is predicted to queue and the agent predicted to receive it, when available.

Return the source parameters supplied when the Text product was activated.

Return LiveChat-hosted preview image URLs for a public webpage without changing chat state.

Issue a sensitive, non-revocable bot bearer token valid for 24 hours.

List LiveChat agents, optionally filtering by group membership or suspension state.

List every bot in the LiveChat license, including bots not owned by the connected app.

Return one page including every private canned response across the requested LiveChat groups.

List all LiveChat auto-access rules in their evaluation order.

List only bots owned by the connected LiveChat app.

List bot templates owned by a specified OAuth application client ID.

Return one page of canned responses accessible to the caller and a next_page_id for explicit continuation.

List summaries of communication channels used by the connected Text product.

List all active customer bans.

List one existing customer's chat summaries through LiveChat's server-side customer authorization bridge, returning one page at a time.

List threads from one existing customer's chat through LiveChat's server-side customer authorization bridge, returning one page at a time.

Read the custom property values a customer may access for one LiveChat group.

Return chat availability statuses for selected LiveChat groups or all groups visible to an existing customer.

Read the license property values visible to a LiveChat customer.

List a bounded page of LiveChat greetings, optionally filtered by group.

Read group-level property values for selected LiveChat groups or a property namespace.

List all LiveChat groups, optionally requesting additional fields for each group.

Read license-level property values, optionally narrowed to a namespace and property-name prefix.

List private and public LiveChat property definitions owned by a specified OAuth application client ID.

List LiveChat tags, optionally filtering by nested group IDs.

List webhook actions supported by LiveChat Configuration API version 3.

List webhooks registered for a specified OAuth application client ID.

Advance an existing customer's seen state in a LiveChat chat through an RFC 3339 timestamp.

Publish a private property for access by tokens belonging to any Client ID.

Reactivate a bounced external email address for one LiveChat agent.

Register one private custom property definition for a LiveChat OAuth application.

Register one LiveChat webhook endpoint for an OAuth application and action.

Request unsuspension for the connected suspended agent.

Send a verification email to an existing LiveChat customer.

Request an asynchronous welcome message for an existing logged-in customer.

Irreversibly rotate a bot secret and return the sensitive replacement.

Irreversibly rotate a LiveChat bot template secret and set the replacement on every installed bot based on it across all licenses.

Irreversibly rotate only a bot template secret and return the sensitive replacement.

Resume an archived LiveChat chat for an existing customer entity.

Send one event into a real LiveChat chat for an existing customer.

Upload one non-executable file of at most 10,000,000 bytes and irreversibly deliver it as a file event in an existing LiveChat chat.

Record that an existing customer clicked a specific button in an incoming LiveChat greeting.

Send a button postback for an existing rich-message event.

Send transient typed content into a real LiveChat chat before the customer submits it as a message.

Replace an existing LiveChat customer's ordered session fields.

Start a new LiveChat chat for an existing customer entity.

Suspend a licensed LiveChat agent.

Lift a customer ban by IP address or customer ID.

Permanently remove one custom property definition owned by an OAuth application.

Permanently remove one webhook registration owned by a LiveChat OAuth application.

Unsuspend a licensed LiveChat agent.

Update a licensed LiveChat agent.

Update or reorder an auto-access rule.

Update a LiveChat bot.

Fully replace a LiveChat bot template for future installations.

Update an existing canned response while preserving omitted fields.

Set registered custom property values on a live customer chat.

Update license-level company details.

Partially update an existing LiveChat customer profile.

Set registered custom property values on a live customer-chat event.

Update a greeting while preserving omitted fields.

Update the name, language, or complete agent-priority map of an existing LiveChat group.

Set one or more custom property values on a LiveChat group.

Fully replace a LiveChat bot template and propagate the replacement to every bot installed from it across all licenses.

Set one or more license-level custom property values grouped by namespace.

Update a LiveChat tag identified by its exact case-sensitive name.

Set registered custom property values on a live customer-chat thread.

Upload one non-executable file of at most 10,000,000 bytes for later use in a Customer Chat event.