HelpSpot MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with HelpSpot MCP or direct API to manage support requests, update ticket metadata, track staff workflows, and generate help desk reports through natural language.

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Api Key

HelpSpot is a customer support platform for managing help desk requests, staff workflows, time tracking, and reports. It helps support teams organize customer issues, reuse saved responses, and keep service work visible.

10 Tools

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TOOL ROUTER PLAYGROUND
HelpSpot
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TOOLS

Supported Tools

Every HelpSpot action and event your agent gets out of the box.

Create Request

Create a staff-side support request with an initial customer-visible or internal note.

Get Current User

Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.

Get Request

Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.

List Filters

List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.

List Saved Responses

List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.

List Support Options

List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.

Run Filter

Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.

Search Requests

Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.

Set Request Subscription

Subscribe or unsubscribe a staff user from updates to one support request.

Update Request

Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note.

SETUP GUIDE

Connect HelpSpot MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["help_spot"],
  mcp: true,
});
Create a session scoped to HelpSpot and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "List all open HelpSpot requests assigned to me and summarize priority issues",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a HelpSpot request
SETUP GUIDE

Connect HelpSpot API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["help_spot"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to HelpSpot
3

Run HelpSpot tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "List all open HelpSpot requests assigned to me and summarize priority issues" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the HelpSpot tool calls through the session, and print the final answer

Why Use Composio?

AI Native HelpSpot Integration

  • Supports both HelpSpot MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable support request handling
  • Rich coverage for reading, writing, and querying HelpSpot requests, staff data, saved responses, and reports

Managed Auth

  • Securely stores HelpSpot API keys so you don't have to hard-code secrets
  • Central place to manage, scope, and revoke HelpSpot access
  • Per user and per environment credentials for safer support workflows

Agent Optimized Design

  • Tools are shaped for real HelpSpot tasks like finding requests, updating statuses, and reviewing staff workload
  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access HelpSpot
  • Scoped, least privilege access to HelpSpot request and help desk data
  • Full audit trail of agent actions to support support operations review and compliance
FAQ

Frequently asked questions

Yes, HelpSpot requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your HelpSpot connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your HelpSpot account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the HelpSpot actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside HelpSpot at any time.

When you connect a HelpSpot account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in HelpSpot as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside HelpSpot. If HelpSpot lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside HelpSpot at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each HelpSpot connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment HelpSpot rejects the old key. Create a new key in HelpSpot and reconnect the account from the Composio dashboard or by asking your agent to reconnect HelpSpot. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal HelpSpot use. Paid plans add higher limits and team features. Your HelpSpot plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple HelpSpot accounts).

With Composio, you connect HelpSpot once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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