Help Scout MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Help Scout MCP or direct API to triage conversations, draft replies, update customers, search mailboxes, and manage support workflows through natural language.

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Help Scout

Oauth2

Help Scout is customer support software for shared inboxes, help centers, and customer management. It helps support teams resolve customer conversations faster with clear context and simple workflows.

129 Tools

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TOOL ROUTER PLAYGROUND

Help Scout

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TOOLS

Supported Tools

Every Help Scout action and event your agent gets out of the box.

Create Chat Handle

Tool to create a chat handle for a Help Scout customer.

Create Chat Thread

Tool to create a new chat thread on a Help Scout conversation.

Create Conversation

Tool to create a new conversation in Help Scout.

Create Customer

Tool to create a new customer in Help Scout with contact details and profile information.

Create Customer Address

Tool to create an address for a Help Scout customer.

Create customer email

Tool to create an email for a customer in Help Scout.

Create Customer Phone

Tool to create a phone number for a Help Scout customer.

Create Customer Property

Tool to create a customer property definition in Help Scout.

Create Customer Thread

Tool to create a new customer thread on a Help Scout conversation.

Create Customer Website

Tool to create a website entry for a customer in Help Scout.

Create Note on Conversation

Tool to create a new note thread on a Help Scout conversation.

Create Organization

Tool to create a new organization in Help Scout.

Create Organization Property

Tool to create a new custom property definition for organizations in Help Scout.

Create Phone Thread

Tool to create a new phone thread on a Help Scout conversation.

Create Reply Thread

Tool to create a new reply thread on a Help Scout conversation.

Create saved reply

Tool to create a saved reply for a mailbox in Help Scout.

Create Social Profile

Tool to create a social profile for a customer in Help Scout.

Create Webhook

Tool to create a new webhook subscription in Help Scout to receive real-time event notifications.

Delete Chat Handle

Tool to delete a chat handle for a customer.

Delete Conversation

Tool to move a conversation to the deleted folder.

Delete customer

Tool to permanently delete a customer by ID from Help Scout.

Delete Customer Address

Tool to delete a customer's address from Help Scout.

Delete Customer Email

Tool to delete an email for a customer.

Delete Customer Phone

Tool to delete a customer's phone number from Help Scout.

Delete Customer Property

Tool to perform a soft delete on a customer property definition.

Delete Customer Website

Tool to delete a website for a customer.

Delete Organization

Tool to delete an organization by ID.

Delete Organization Property Customer Tier

Tool to delete a customer tier property definition from organizations.

Delete Saved Reply

Tool to delete a saved reply from a mailbox.

Delete Snooze

Tool to delete a snooze on a conversation.

Delete Social Profile

Tool to delete a social profile for a customer in Help Scout.

Delete Thread Schedule

Tool to unschedule a scheduled thread in a conversation.

Delete Webhook

Tool to permanently delete a webhook subscription from Help Scout.

Download Attachment

Tool to download an attachment file from a Help Scout conversation.

Get Attachment Data

Tool to retrieve attachment data for a specific attachment.

Get Busy Times Report

Tool to get busiest time of day report showing conversation volume by day and hour.

Get Chat Report

Tool to retrieve comprehensive chat report statistics from Help Scout.

Get Company Customers Helped Report

Tool to retrieve company customers helped report showing distinct customer count receiving support.

Get Company Drilldown Report

Tool to retrieve company drilldown report showing underlying conversation data for company statistics.

Get Company Report

Tool to retrieve overall company performance report from Help Scout.

Get Conversation

Tool to retrieve a specific conversation by ID from Help Scout.

Get Conversations Drilldown Report

Tool to get conversations drilldown report from Help Scout.

Get Conversations Field Drilldown Report

Tool to get conversations drilldown by field report from Help Scout.

Get Conversations Report

Tool to get overall conversations report with statistics on conversation volume, channels, and trends.

Get Customer

Tool to get a specific customer by ID from Help Scout.

Get Customer Address

Tool to retrieve a customer's address from Help Scout.

Get Docs Report

Tool to retrieve overall docs performance report from Help Scout.

Get Email Report

Tool to retrieve email report with volume, resolution, and response metrics from Help Scout.

Get First Response Time Report

Tool to retrieve first response time productivity report showing average response duration.

Get Happiness Ratings Report

Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.

Get Happiness Report

Tool to retrieve overall happiness report from Help Scout.

Get Inbox

Tool to retrieve a specific inbox by ID with details including name, email, and timestamps.

Get New Conversations Drilldown Report

Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period.

Get New Conversations Report

Tool to get new conversations report showing conversation counts over time intervals.

Get Organization

Tool to retrieve a specific organization by ID from Help Scout.

Get Organization Conversations

Tool to get conversations associated with an organization in Help Scout.

Get Organization Customers

Tool to get customers associated with an organization in Help Scout.

Get Organization Property

Tool to retrieve a single organization property definition by its slug identifier.

Get Phone Report

Tool to retrieve phone report statistics from Help Scout.

Get Productivity Report

Tool to retrieve productivity overall report showing comprehensive team performance metrics.

Get Received Messages Report

Tool to retrieve received messages statistics report from Help Scout.

Get Replies Sent Report

Tool to get replies sent productivity report showing reply volume metrics over time.

Get Resolution Time Report

Tool to retrieve resolution time productivity report showing average time to resolve conversations.

Get Resolved Report

Tool to retrieve productivity resolved report from Help Scout.

Get Resource Owner

Tool to get the authenticated user's profile information.

Get Routing Configuration

Tool to retrieve routing configuration for a mailbox inbox.

Get Saved Reply

Tool to retrieve a specific saved reply from a mailbox.

Get Tag

Tool to retrieve a specific tag by ID from Help Scout.

Get User

Tool to retrieve a specific user by ID from Help Scout.

Get User Chat Report

Tool to retrieve user/team chat report statistics from Help Scout.

Get User Conversation History

Tool to retrieve detailed conversation history for a specific user over a designated timeframe.

Get User Customers Helped Report

Tool to retrieve user customers helped report showing distinct customer count receiving support from a specific user.

Get User Drilldown Report

Tool to get user drilldown report from Help Scout.

Get User Happiness Report

Tool to retrieve user happiness report from Help Scout.

Get User Ratings Report

Tool to retrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user.

Get User Replies Report

Tool to retrieve user replies report showing the number of replies sent by a specific user over time.

Get User Report

Tool to retrieve overall user/team performance report from Help Scout.

Get User Resolutions Report

Tool to retrieve user resolutions report showing the number of conversations resolved by a specific user over time.

Get User Status

Tool to get the status of a user in Help Scout.

Get Volume by Channel Report

Tool to retrieve conversation volume by channel (email, chat, phone) over a specified time period.

Get Webhook

Tool to retrieve a specific webhook by ID from Help Scout.

List Chat Handles

Tool to list all chat handles for a specific customer in Help Scout.

List Conversations

Tool to list and filter conversations from Help Scout.

List Customer Emails

Tool to list all emails for a specific customer in Help Scout.

List Customer Phones

Tool to list all phone numbers for a specific Help Scout customer.

List Customer Properties

Tool to list all customer property definitions.

List Customers

Tool to list customers in Help Scout with optional filters for name, email, or modification date.

List Customer Websites

Tool to list all websites associated with a specific customer in Help Scout.

List Inbox Custom Fields

Tool to list all custom fields configured for a specific inbox.

List Inboxes

Tool to list all mailboxes (inboxes) the user has access to with pagination support.

List Inbox Folders

Tool to retrieve all folders within a specific inbox/mailbox.

List Organizations

Tool to list all organizations (companies) in Help Scout with optional filtering and sorting.

List Organizations Properties

Tool to list all organization property definitions.

List Saved Replies

Tool to list saved replies for a mailbox.

List Social Profiles

Tool to list all social profiles for a customer in Help Scout.

List Tags

Tool to list all tags in Help Scout with pagination support.

List Teams

Tool to list all teams in Help Scout with pagination support.

List Threads

Tool to list all threads for a specific Help Scout conversation.

List Users

Tool to list all users in the Help Scout account with optional filters for mailbox or email.

List Users Status

Tool to list the status of all users including email and chat availability.

List Webhooks

Tool to retrieve all webhooks configured in Help Scout.

List Workflows

Tool to list all workflows (automation rules) in the account with optional filters for mailbox, type, and status.

Overwrite Customer

Tool to overwrite an existing customer in Help Scout, replacing all customer data.

Publish Thread Schedule

Tool to publish a scheduled thread immediately in a Help Scout conversation.

Remove Organization Property Value

Tool to remove an organization property value.

Run Manual Workflow

Tool to run a manual workflow on one or more conversations in Help Scout.

Set Organization Property Value

Tool to set or update a property value for a specific organization.

Set User Status

Tool to set the status of a user in Help Scout.

Update Chat Handle

Tool to update a chat handle for a Help Scout customer.

Update Conversation

Tool to update specific properties of a Help Scout conversation using JSON Patch format.

Update Conversation Tags

Tool to update tags on a conversation in Help Scout.

Update Conversation Thread Schedule

Tool to update an existing schedule for a conversation thread in Help Scout.

Update Customer

Tool to update an existing customer in Help Scout using JSON Patch operations.

Update Customer Address

Tool to update an existing address for a Help Scout customer.

Update customer email

Tool to update an existing email for a customer in Help Scout.

Update Customer Phone

Tool to update an existing phone number for a Help Scout customer.

Update Customer Properties

Tool to update custom property values for a Help Scout customer using JSON Patch operations.

Update Customer Social Profile

Tool to update an existing social profile for a customer in Help Scout.

Update Customer Website

Tool to update an existing website URL for a customer in Help Scout.

Update Custom Fields

Tool to update custom fields on a Help Scout conversation.

Update Mailbox Routing Configuration

Tool to update routing configuration for a mailbox inbox in Help Scout.

Update Organization

Tool to update an organization in Help Scout.

Update Organization Property

Tool to update an organization property definition in Help Scout.

Update Organization Property Industry

Tool to update the industry organization property definition in Help Scout.

Update saved reply

Tool to update an existing saved reply in a Help Scout mailbox.

Update Conversation Snooze

Tool to update or set a snooze on a Help Scout conversation.

Update Thread

Tool to update a specific thread in a Help Scout conversation using JSON Patch format.

Update Webhook

Tool to update an existing webhook subscription in Help Scout.

Update Workflow Status

Tool to update the status of a Help Scout workflow (enable/disable automation rule).

SETUP GUIDE

Connect Help Scout MCP Tool with your Agent

Install Composio

typescript

npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai

Install the Composio SDK and your agent framework

Create a session with MCP enabled

typescript

import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["help_scout"],
  mcp: true,
});

Create a session scoped to Help Scout and read its MCP URL and headers

Connect your agent to the MCP server

typescript

import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "List open Help Scout conversations assigned to me",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();

Pass the session's MCP URL and headers to your agent and run a Help Scout request

SETUP GUIDE

Connect Help Scout API Tool with your Agent

Install Composio

typescript

npm install @composio/core @composio/openai openai

Install the Composio SDK, the OpenAI provider, and the OpenAI SDK

Create a Composio session

typescript

import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["help_scout"] });
const tools = await session.tools();

Initialize Composio with the OpenAI Responses provider and create a session scoped to Help Scout

Run Help Scout tools with your agent

typescript

let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "List open Help Scout conversations assigned to me" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);

Send a request, execute the Help Scout tool calls through the session, and print the final answer

Why Use Composio?

AI Native Help Scout Integration

Supports both Help Scout MCP and direct API based integrations
Structured, LLM-friendly schemas for reliable conversation, mailbox, and customer actions
Rich coverage for reading, writing, and querying your Help Scout support data

Managed Auth

Built-in OAuth handling with secure token storage
Central place to manage, scope, and revoke Help Scout access
Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

Tools are tuned using real error and success rates to improve Help Scout task reliability over time
Comprehensive execution logs so you always know which conversation, customer, or mailbox action ran, when, and on whose behalf

Enterprise Grade Security

Fine-grained RBAC so you control which agents and users can access Help Scout
Scoped, least privilege access to Help Scout conversations, mailboxes, and customer data
Full audit trail of agent actions to support review and compliance

FRAMEWORKS

Use Help Scout with any AI Agent Framework

Choose a Framework you want to connect Help Scout with

Claude Cowork

Use Help Scout MCP with Claude Cowork

Codex

Use Help Scout MCP with Codex

Rolling this out across your team?

Give your team centralized access control across every framework with Composio’s MCP Gateway.

EXPLORE MCP GATEWAY

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FAQ

Frequently asked questions

Help Scout requires connections to go through your own OAuth app. You register it once with Help Scout, add its client ID and secret in the Composio dashboard, and from then on everyone connects by signing in to Help Scout as usual. Composio handles the rest of the flow and the token refresh.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Help Scout connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

When you connect a Help Scout account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Help Scout as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Exactly the ones Help Scout lists on its consent screen when you connect. Review that screen before approving. If you connect a work account, your Help Scout administrator may need to approve the app first, and you can revoke the access inside Help Scout whenever you want.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Help Scout connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

Composio refreshes Help Scout tokens automatically, so day to day you do nothing. If you revoke access inside Help Scout, or Help Scout invalidates the session, the connection shows as expired in Composio and the agent stops acting on that account until you reconnect it, which is a single sign-in.

Composio's free plan includes 100,000 tool calls per month with no credit card, which covers most personal Help Scout use. Paid plans add higher limits and team features. Your Help Scout plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Help Scout accounts).

With Composio, you connect Help Scout once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

Start with Help Scout.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Help Scout tool your agent needs.Free to start.

Start building

Help Scout MCP server for AI agents and assistants

Try Help Scout now

Supported Tools

Connect Help Scout MCP Tool with your Agent

Install Composio

Create a session with MCP enabled

Connect your agent to the MCP server

Connect Help Scout API Tool with your Agent

Install Composio

Create a Composio session

Run Help Scout tools with your agent

Why Use Composio?

AI Native Help Scout Integration

Managed Auth

Agent Optimized Design

Enterprise Grade Security

Use Help Scout with any AI Agent Framework

Claude Cowork

Codex

Rolling this out across your team?

Explore Other Toolkits

Aeroleads

Autobound

Better proposals

Bidsketch

Frequently asked questions

Do I need my own Help Scout developer credentials or OAuth app?+

Can I use multiple toolkits together?+

Is Composio secure with my Help Scout account?+

What if the API changes?+

Does the agent act as me inside Help Scout?+

Which Help Scout permissions does Composio get?+

Can I use multiple Help Scout accounts with Claude and ChatGPT?+

What happens when my Help Scout access expires or I revoke it?+

Does using Help Scout through Composio cost extra?+

How is Composio different from the Help Scout connectors already built into Claude and ChatGPT?+

Start with Help Scout.It takes 30 seconds.