Help Scout MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Help Scout MCP or direct API to triage conversations, draft replies, update customers, search mailboxes, and manage support workflows through natural language.

Help Scout logoHelp Scout
Oauth2

Help Scout is customer support software for shared inboxes, help centers, and customer management. It helps support teams resolve customer conversations faster with clear context and simple workflows.

129 Tools

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Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Help Scout
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TOOLS

Supported Tools

Every Help Scout action and event your agent gets out of the box.

Create Chat Handle

Tool to create a chat handle for a Help Scout customer.

Create Chat Thread

Tool to create a new chat thread on a Help Scout conversation.

Create Conversation

Tool to create a new conversation in Help Scout.

Create Customer

Tool to create a new customer in Help Scout with contact details and profile information.

Create Customer Address

Tool to create an address for a Help Scout customer.

Create customer email

Tool to create an email for a customer in Help Scout.

Create Customer Phone

Tool to create a phone number for a Help Scout customer.

Create Customer Property

Tool to create a customer property definition in Help Scout.

Create Customer Thread

Tool to create a new customer thread on a Help Scout conversation.

Create Customer Website

Tool to create a website entry for a customer in Help Scout.

Create Note on Conversation

Tool to create a new note thread on a Help Scout conversation.

Create Organization

Tool to create a new organization in Help Scout.

Create Organization Property

Tool to create a new custom property definition for organizations in Help Scout.

Create Phone Thread

Tool to create a new phone thread on a Help Scout conversation.

Create Reply Thread

Tool to create a new reply thread on a Help Scout conversation.

Create saved reply

Tool to create a saved reply for a mailbox in Help Scout.

Create Social Profile

Tool to create a social profile for a customer in Help Scout.

Create Webhook

Tool to create a new webhook subscription in Help Scout to receive real-time event notifications.

Delete Chat Handle

Tool to delete a chat handle for a customer.

Delete Conversation

Tool to move a conversation to the deleted folder.

Delete customer

Tool to permanently delete a customer by ID from Help Scout.

Delete Customer Address

Tool to delete a customer's address from Help Scout.

Delete Customer Email

Tool to delete an email for a customer.

Delete Customer Phone

Tool to delete a customer's phone number from Help Scout.

Delete Customer Property

Tool to perform a soft delete on a customer property definition.

Delete Customer Website

Tool to delete a website for a customer.

Delete Organization

Tool to delete an organization by ID.

Delete Organization Property Customer Tier

Tool to delete a customer tier property definition from organizations.

Delete Saved Reply

Tool to delete a saved reply from a mailbox.

Delete Snooze

Tool to delete a snooze on a conversation.

Delete Social Profile

Tool to delete a social profile for a customer in Help Scout.

Delete Thread Schedule

Tool to unschedule a scheduled thread in a conversation.

Delete Webhook

Tool to permanently delete a webhook subscription from Help Scout.

Download Attachment

Tool to download an attachment file from a Help Scout conversation.

Get Attachment Data

Tool to retrieve attachment data for a specific attachment.

Get Busy Times Report

Tool to get busiest time of day report showing conversation volume by day and hour.

Get Chat Report

Tool to retrieve comprehensive chat report statistics from Help Scout.

Get Company Customers Helped Report

Tool to retrieve company customers helped report showing distinct customer count receiving support.

Get Company Drilldown Report

Tool to retrieve company drilldown report showing underlying conversation data for company statistics.

Get Company Report

Tool to retrieve overall company performance report from Help Scout.

Get Conversation

Tool to retrieve a specific conversation by ID from Help Scout.

Get Conversations Drilldown Report

Tool to get conversations drilldown report from Help Scout.

Get Conversations Field Drilldown Report

Tool to get conversations drilldown by field report from Help Scout.

Get Conversations Report

Tool to get overall conversations report with statistics on conversation volume, channels, and trends.

Get Customer

Tool to get a specific customer by ID from Help Scout.

Get Customer Address

Tool to retrieve a customer's address from Help Scout.

Get Docs Report

Tool to retrieve overall docs performance report from Help Scout.

Get Email Report

Tool to retrieve email report with volume, resolution, and response metrics from Help Scout.

Get First Response Time Report

Tool to retrieve first response time productivity report showing average response duration.

Get Happiness Ratings Report

Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.

Get Happiness Report

Tool to retrieve overall happiness report from Help Scout.

Get Inbox

Tool to retrieve a specific inbox by ID with details including name, email, and timestamps.

Get New Conversations Drilldown Report

Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period.

Get New Conversations Report

Tool to get new conversations report showing conversation counts over time intervals.

Get Organization

Tool to retrieve a specific organization by ID from Help Scout.

Get Organization Conversations

Tool to get conversations associated with an organization in Help Scout.

Get Organization Customers

Tool to get customers associated with an organization in Help Scout.

Get Organization Property

Tool to retrieve a single organization property definition by its slug identifier.

Get Phone Report

Tool to retrieve phone report statistics from Help Scout.

Get Productivity Report

Tool to retrieve productivity overall report showing comprehensive team performance metrics.

Get Received Messages Report

Tool to retrieve received messages statistics report from Help Scout.

Get Replies Sent Report

Tool to get replies sent productivity report showing reply volume metrics over time.

Get Resolution Time Report

Tool to retrieve resolution time productivity report showing average time to resolve conversations.

Get Resolved Report

Tool to retrieve productivity resolved report from Help Scout.

Get Resource Owner

Tool to get the authenticated user's profile information.

Get Routing Configuration

Tool to retrieve routing configuration for a mailbox inbox.

Get Saved Reply

Tool to retrieve a specific saved reply from a mailbox.

Get Tag

Tool to retrieve a specific tag by ID from Help Scout.

Get User

Tool to retrieve a specific user by ID from Help Scout.

Get User Chat Report

Tool to retrieve user/team chat report statistics from Help Scout.

Get User Conversation History

Tool to retrieve detailed conversation history for a specific user over a designated timeframe.

Get User Customers Helped Report

Tool to retrieve user customers helped report showing distinct customer count receiving support from a specific user.

Get User Drilldown Report

Tool to get user drilldown report from Help Scout.

Get User Happiness Report

Tool to retrieve user happiness report from Help Scout.

Get User Ratings Report

Tool to retrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user.

Get User Replies Report

Tool to retrieve user replies report showing the number of replies sent by a specific user over time.

Get User Report

Tool to retrieve overall user/team performance report from Help Scout.

Get User Resolutions Report

Tool to retrieve user resolutions report showing the number of conversations resolved by a specific user over time.

Get User Status

Tool to get the status of a user in Help Scout.

Get Volume by Channel Report

Tool to retrieve conversation volume by channel (email, chat, phone) over a specified time period.

Get Webhook

Tool to retrieve a specific webhook by ID from Help Scout.

List Chat Handles

Tool to list all chat handles for a specific customer in Help Scout.

List Conversations

Tool to list and filter conversations from Help Scout.

List Customer Emails

Tool to list all emails for a specific customer in Help Scout.

List Customer Phones

Tool to list all phone numbers for a specific Help Scout customer.

List Customer Properties

Tool to list all customer property definitions.

List Customers

Tool to list customers in Help Scout with optional filters for name, email, or modification date.

List Customer Websites

Tool to list all websites associated with a specific customer in Help Scout.

List Inbox Custom Fields

Tool to list all custom fields configured for a specific inbox.

List Inboxes

Tool to list all mailboxes (inboxes) the user has access to with pagination support.

List Inbox Folders

Tool to retrieve all folders within a specific inbox/mailbox.

List Organizations

Tool to list all organizations (companies) in Help Scout with optional filtering and sorting.

List Organizations Properties

Tool to list all organization property definitions.

List Saved Replies

Tool to list saved replies for a mailbox.

List Social Profiles

Tool to list all social profiles for a customer in Help Scout.

List Tags

Tool to list all tags in Help Scout with pagination support.

List Teams

Tool to list all teams in Help Scout with pagination support.

List Threads

Tool to list all threads for a specific Help Scout conversation.

List Users

Tool to list all users in the Help Scout account with optional filters for mailbox or email.

List Users Status

Tool to list the status of all users including email and chat availability.

List Webhooks

Tool to retrieve all webhooks configured in Help Scout.

List Workflows

Tool to list all workflows (automation rules) in the account with optional filters for mailbox, type, and status.

Overwrite Customer

Tool to overwrite an existing customer in Help Scout, replacing all customer data.

Publish Thread Schedule

Tool to publish a scheduled thread immediately in a Help Scout conversation.

Remove Organization Property Value

Tool to remove an organization property value.

Run Manual Workflow

Tool to run a manual workflow on one or more conversations in Help Scout.

Set Organization Property Value

Tool to set or update a property value for a specific organization.

Set User Status

Tool to set the status of a user in Help Scout.

Update Chat Handle

Tool to update a chat handle for a Help Scout customer.

Update Conversation

Tool to update specific properties of a Help Scout conversation using JSON Patch format.

Update Conversation Tags

Tool to update tags on a conversation in Help Scout.

Update Conversation Thread Schedule

Tool to update an existing schedule for a conversation thread in Help Scout.

Update Customer

Tool to update an existing customer in Help Scout using JSON Patch operations.

Update Customer Address

Tool to update an existing address for a Help Scout customer.

Update customer email

Tool to update an existing email for a customer in Help Scout.

Update Customer Phone

Tool to update an existing phone number for a Help Scout customer.

Update Customer Properties

Tool to update custom property values for a Help Scout customer using JSON Patch operations.

Update Customer Social Profile

Tool to update an existing social profile for a customer in Help Scout.

Update Customer Website

Tool to update an existing website URL for a customer in Help Scout.

Update Custom Fields

Tool to update custom fields on a Help Scout conversation.

Update Mailbox Routing Configuration

Tool to update routing configuration for a mailbox inbox in Help Scout.

Update Organization

Tool to update an organization in Help Scout.

Update Organization Property

Tool to update an organization property definition in Help Scout.

Update Organization Property Industry

Tool to update the industry organization property definition in Help Scout.

Update saved reply

Tool to update an existing saved reply in a Help Scout mailbox.

Update Conversation Snooze

Tool to update or set a snooze on a Help Scout conversation.

Update Thread

Tool to update a specific thread in a Help Scout conversation using JSON Patch format.

Update Webhook

Tool to update an existing webhook subscription in Help Scout.

Update Workflow Status

Tool to update the status of a Help Scout workflow (enable/disable automation rule).

SETUP GUIDE

Connect Help Scout MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK for Python or TypeScript
2

Initialize Client and Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
Import and initialize the Composio client, then create a Tool Router session for Help Scout
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Summarize open Help Scout conversations assigned to me'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent (Anthropic Claude or Mastra)
SETUP GUIDE

Connect Help Scout API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Help Scout Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List open Help Scout conversations assigned to me'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Help Scout actions with your Agent

Why Use Composio?

AI Native Help Scout Integration

  • Supports both Help Scout MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable conversation, mailbox, and customer actions
  • Rich coverage for reading, writing, and querying your Help Scout support data

Managed Auth

  • Built-in OAuth handling with secure token storage
  • Central place to manage, scope, and revoke Help Scout access
  • Per user and per environment credentials instead of hard-coded keys

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve Help Scout task reliability over time
  • Comprehensive execution logs so you always know which conversation, customer, or mailbox action ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Help Scout
  • Scoped, least privilege access to Help Scout conversations, mailboxes, and customer data
  • Full audit trail of agent actions to support review and compliance
FRAMEWORKS

Use Help Scout with any AI Agent Framework

Choose a Framework you want to connect Help Scout with

FAQ

Frequently asked questions

Yes, Help Scout requires you to configure your own OAuth credentials. Once set up, Composio handles token storage, refresh, and lifecycle management for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

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