FuseDesk MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with FuseDesk MCP or direct API to manage support cases, search contacts, review email conversations, and route customer chats through natural language.

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FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks. It helps support teams keep customer conversations organized so issues get routed, tracked, and resolved faster.

27 Tools

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TOOL ROUTER PLAYGROUND
FuseDesk
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TOOLS

Supported Tools

Every FuseDesk action and event your agent gets out of the box.

Add Case Note

Add an internal note or call record to a case and optionally change its status.

Bulk Merge Cases

Irreversibly merge multiple FuseDesk cases.

Bulk Update Cases

Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.

Change Case Tag

Apply or remove one existing case tag from one FuseDesk case.

Close Chat

Irreversibly close a FuseDesk chat and end the live conversation.

Create Case

Open a support case for a customer in a FuseDesk department.

Create Case Tag

Create a reusable FuseDesk case tag.

Create Contact

Create a FuseDesk contact.

Get Case

Get one FuseDesk support case and its complete history by case ID.

Get Chat

Get one FuseDesk chat and its complete message history by chat UUID.

Get Contact

Get a FuseDesk contact by UUID, including current data from its linked CRM contact.

Get Department

Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.

Get Email

Get one FuseDesk email by its numeric ID, including its complete body.

Get Rep

Get a FuseDesk rep's detailed profile, permissions, and signatures.

List Case Tags

List available FuseDesk case tags and their case counts.

List Chats

List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.

List Departments

List active, archived, or all FuseDesk departments using the current v2 representation.

List Reps

List active and disabled FuseDesk reps for assignment and ownership decisions.

List Webhooks

List configured FuseDesk webhook subscriptions.

Reply To Case

Send an external email reply on a FuseDesk case using supplied content or an existing reply template.

Search Cases

Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.

Search Contacts

Search FuseDesk and linked CRM contacts by required text.

Search Emails

Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.

Snooze Case

Snooze a case until an absolute date/time or FuseDesk relative-time expression.

Update Case

Change a case's content, customer link, assignment, department, or status.

Update Chat

Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen.

Update Contact

Update a FuseDesk contact.

SETUP GUIDE

Connect FuseDesk MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["fusedesk"],
  mcp: true,
});
Create a session scoped to FuseDesk and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "List all open FuseDesk support cases assigned to the support department",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a FuseDesk request
SETUP GUIDE

Connect FuseDesk API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["fusedesk"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to FuseDesk
3

Run FuseDesk tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "List all open FuseDesk support cases assigned to the support department" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the FuseDesk tool calls through the session, and print the final answer

Why Use Composio?

AI Native FuseDesk Integration

  • Supports both FuseDesk MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable support case and contact workflows
  • Rich coverage for reading, writing, and querying FuseDesk cases, emails, chats, departments, representatives, and webhooks

Managed Auth

  • Securely store FuseDesk API keys without hard-coding them in your agent code
  • Central place to manage, scope, and revoke FuseDesk access
  • Per user and per environment credentials so staging, production, and internal agents stay separate

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve FuseDesk execution reliability over time
  • Clear inputs and outputs help agents pick the right action for support cases, email conversations, contacts, and chats
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access FuseDesk
  • Scoped, least privilege access to FuseDesk support resources
  • Full audit trail of agent actions across cases, contacts, chats, and email conversations to support review and compliance
FAQ

Frequently asked questions

Yes, FuseDesk requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your FuseDesk connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your FuseDesk account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the FuseDesk actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside FuseDesk at any time.

When you connect a FuseDesk account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in FuseDesk as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside FuseDesk. If FuseDesk lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside FuseDesk at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each FuseDesk connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment FuseDesk rejects the old key. Create a new key in FuseDesk and reconnect the account from the Composio dashboard or by asking your agent to reconnect FuseDesk. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal FuseDesk use. Paid plans add higher limits and team features. Your FuseDesk plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple FuseDesk accounts).

With Composio, you connect FuseDesk once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

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