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Charla MCP for AI Agents

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Charla MCP or direct API to manage property contacts, export conversations, search knowledge base articles, and organize categories through natural language.

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Api Key

Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

9 Tools

Try Charla now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Charla
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TOOLS

Supported Tools

Every Charla action and event your agent gets out of the box.

Create Knowledge Base Article

Create a knowledge base article.

Delete Knowledge Base Article

Permanently delete one knowledge base article by ID.

Get Contact

Return one contact in the connected Charla property by UUID.

Get Knowledge Base Article

Return the full content and metadata of one knowledge base article by ID.

List Contacts

Return one page of contacts for the connected Charla property, ordered by most recently modified.

List Conversations

Export one page of conversations grouped by contact for the connected Charla property, including message history.

List Knowledge Base Articles

Return one page of knowledge base article summaries for the connected Charla property, newest first.

List Knowledge Base Categories

Return all knowledge base categories available in the connected Charla property.

Update Knowledge Base Article

Replace every writable field of an existing knowledge base article.

SETUP GUIDE

Connect Charla MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
Install the Composio SDK for Python or TypeScript
2

Initialize Client and Create Tool Router Session

typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
Import and initialize the Composio client, then create a Tool Router session for Charla
3

Connect to AI Agent

typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'List Charla knowledge base categories and find articles about check-in instructions'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
Use the MCP server with your AI agent (Anthropic Claude or Mastra)
SETUP GUIDE

Connect Charla API Tool with your Agent

1

Install Composio

typescript
npm install @composio/openai
Install the Composio SDK
2

Initialize Composio and Create Tool Router Session

typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
Import and initialize Composio client, then create a Tool Router session
3

Execute Charla Tools via Tool Router with Your Agent

typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'Export recent Charla conversations and summarize unresolved customer issues'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
Get tools from Tool Router session and execute Charla actions with your Agent

Why Use Composio?

AI Native Charla Integration

  • Supports both Charla MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for property contacts, conversation exports, knowledge base articles, and categories

Managed Auth

  • Secure API key handling so you don't hard-code Charla credentials in your agent
  • Central place to manage, scope, and revoke Charla access
  • Per user and per environment credentials for safer customer-support workflows

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf
  • Clear inputs and outputs help agents work with Charla conversations and knowledge base data without guesswork

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Charla
  • Scoped, least privilege access to Charla contacts, exports, articles, and categories
  • Full audit trail of agent actions to support review and compliance
FAQ

Frequently asked questions

Yes, Charla requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. Learn more.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

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Managed auth, hosted MCP servers, and every Charla tool your agent needs.Free to start.

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