Charla MCP server for AI agents and assistants

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Charla MCP or direct API to manage property contacts, export conversations, search knowledge base articles, and organize categories through natural language.

Charla logoCharla
Api Key

Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

9 Tools

Try Charla now

Type what you want done — sign in and watch it run live in the Tool Router playground.

TOOL ROUTER PLAYGROUND
Charla
Try asking
TOOLS

Supported Tools

Every Charla action and event your agent gets out of the box.

Create Knowledge Base Article

Create a knowledge base article.

Delete Knowledge Base Article

Permanently delete one knowledge base article by ID.

Get Contact

Return one contact in the connected Charla property by UUID.

Get Knowledge Base Article

Return the full content and metadata of one knowledge base article by ID.

List Contacts

Return one page of contacts for the connected Charla property, ordered by most recently modified.

List Conversations

Export one page of conversations grouped by contact for the connected Charla property, including message history.

List Knowledge Base Articles

Return one page of knowledge base article summaries for the connected Charla property, newest first.

List Knowledge Base Categories

Return all knowledge base categories available in the connected Charla property.

Update Knowledge Base Article

Replace every writable field of an existing knowledge base article.

SETUP GUIDE

Connect Charla MCP Tool with your Agent

1

Install Composio

typescript
npm install @composio/core ai @ai-sdk/mcp @ai-sdk/openai
Install the Composio SDK and your agent framework
2

Create a session with MCP enabled

typescript
import { Composio } from "@composio/core";

const composio = new Composio();
const { mcp } = await composio.create("your-user-id", {
  toolkits: ["charla"],
  mcp: true,
});
Create a session scoped to Charla and read its MCP URL and headers
3

Connect your agent to the MCP server

typescript
import { createMCPClient } from "@ai-sdk/mcp";
import { openai } from "@ai-sdk/openai";
import { generateText, stepCountIs } from "ai";

const client = await createMCPClient({
  transport: { type: "http", url: mcp.url, headers: mcp.headers },
});

const { text } = await generateText({
  model: openai("gpt-5.6-sol"),
  tools: await client.tools(),
  prompt: "Export recent Charla conversations and summarize unresolved customer issues",
  stopWhen: stepCountIs(10),
});

console.log(text);
await client.close();
Pass the session's MCP URL and headers to your agent and run a Charla request
SETUP GUIDE

Connect Charla API Tool with your Agent

1

Install Composio

typescript
npm install @composio/core @composio/openai openai
Install the Composio SDK, the OpenAI provider, and the OpenAI SDK
2

Create a Composio session

typescript
import OpenAI from "openai";
import { Composio } from "@composio/core";
import { OpenAIResponsesProvider } from "@composio/openai";

const composio = new Composio({ provider: new OpenAIResponsesProvider() });
const client = new OpenAI();

const session = await composio.create("your-user-id", { toolkits: ["charla"] });
const tools = await session.tools();
Initialize Composio with the OpenAI Responses provider and create a session scoped to Charla
3

Run Charla tools with your agent

typescript
let response = await client.responses.create({
  model: "gpt-5.6-sol",
  tools,
  input: [{ role: "user", content: "Export recent Charla conversations and summarize unresolved customer issues" }],
});

while (response.output.some((o) => o.type === "function_call")) {
  const outputs = await composio.provider.handleToolCalls(session, response.output);
  response = await client.responses.create({
    model: "gpt-5.6-sol",
    tools,
    previous_response_id: response.id,
    input: outputs,
  });
}

console.log(response.output_text);
Send a request, execute the Charla tool calls through the session, and print the final answer

Why Use Composio?

AI Native Charla Integration

  • Supports both Charla MCP and direct API based integrations
  • Structured, LLM-friendly schemas for reliable tool execution
  • Rich coverage for property contacts, conversation exports, knowledge base articles, and categories

Managed Auth

  • Secure API key handling so you don't hard-code Charla credentials in your agent
  • Central place to manage, scope, and revoke Charla access
  • Per user and per environment credentials for safer customer-support workflows

Agent Optimized Design

  • Tools are tuned using real error and success rates to improve reliability over time
  • Comprehensive execution logs so you always know what ran, when, and on whose behalf
  • Clear inputs and outputs help agents work with Charla conversations and knowledge base data without guesswork

Enterprise Grade Security

  • Fine-grained RBAC so you control which agents and users can access Charla
  • Scoped, least privilege access to Charla contacts, exports, articles, and categories
  • Full audit trail of agent actions to support review and compliance
FAQ

Frequently asked questions

Yes, Charla requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

Yes! Composio's Tool Router enables agents to use multiple toolkits. Learn more.

Yes. Composio is SOC 2 Type II compliant and is built to keep your Charla connection and credentials secure. OAuth tokens and API keys are encrypted, and sensitive customer data is protected at rest and in transit.

Composio also undergoes independent security testing and continuously monitors its systems for security threats. You can review the latest reports and policies in the Composio Trust Center.

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

Create the key in your Charla account settings, then paste it once on Composio's connection page. Composio stores it encrypted and uses it only for the Charla actions your agent runs. Nobody else in your workspace can read it, and you can revoke it inside Charla at any time.

When you connect a Charla account through Composio, every action runs under that account, so anything the agent creates, sends, or changes shows up in Charla as done by you. Keep an approval step in your prompt for actions with side effects, such as sending or deleting, and have the agent draft first.

Whatever the credentials you connect allow inside Charla. If Charla lets you scope a key to specific permissions, create a scoped one so the agent can only do what you intend. You can revoke the key inside Charla at any time.

Yes. Composio supports multiple connected accounts for the same app, and that works in Claude, ChatGPT, or any other assistant you connect through Composio. Give each Charla connection a name such as work or personal, and the assistant uses the one you mention in the request. Each account keeps its own credentials and nothing is merged.

The connection stops working the moment Charla rejects the old key. Create a new key in Charla and reconnect the account from the Composio dashboard or by asking your agent to reconnect Charla. Nothing else changes.

Composio's free Hobby plan includes 100,000 tool calls per month with no credit card, which covers most personal Charla use. Paid plans add higher limits and team features. Your Charla plan and its API limits still apply as usual.

Built-in connectors usually give one AI access to a limited set of apps. Many people use Composio because it lets their AI connect to more apps than it normally supports, or connect to multiple accounts for the same app (e.g. connect Claude to multiple Charla accounts).

With Composio, you connect Charla once and then use it across different AI assistants without setting it up separately in each one. Connect your apps to Composio once, then connect Composio to whichever AI you use, whether that's Claude, ChatGPT, Hermes, or your own custom assistant.

Start with Charla.It takes 30 seconds.

Managed auth, hosted MCP servers, and every Charla tool your agent needs.Free to start.

Start building