Gorgias is a conversational help desk software that allows you to manage your customer support channels from a single platform. It provides features like real-time collaborative chat, ticket management, and automated responses.
๐Ÿ”— Connect and Use Gorgias
1. ๐Ÿ”‘ Connect your Gorgias account
2. โœ… Select an action
3. ๐Ÿš€ Go live with the agent
What do you want to do?

API actions for Gorgias for AI assitants/agents

Language
JS
PYTHON

Create Ticket

Creates a new support ticket in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_TICKET])

Update Ticket

Updates an existing ticket with new information
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_TICKET])

Close Ticket

Closes an open ticket in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CLOSE_TICKET])

Add Note To Ticket

Adds an internal note to an existing ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ADD_NOTE_TICKET])

Assign Ticket

Assigns a ticket to a specific agent or team
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.ASSIGN_TICKET])

Create Customer

Creates a new customer profile in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_CUSTOMER])

Update Customer

Updates an existing customer's information
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.UPDATE_CUSTOMER])

Create Rule

Creates a new automation rule in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_RULE])

Send Message

Sends a message to a customer through Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SEND_MESSAGE])

Create Macro

Creates a new macro (pre-defined response) in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_MACRO])

Apply Tag To Ticket

Applies a specific tag to a ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.APPLY_TAG_TICKET])

Create Satisfaction Survey

Creates a new customer satisfaction survey
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_SATISFACTION_SURVEY])

Schedule Task

Schedules a new task for an agent or team
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SCHEDULE_TASK])

Create Integration

Sets up a new integration with another tool
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CREATE_INTEGRATION])

Generate Report

Generates a custom report based on specified metrics
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.GENERATE_REPORT])

New Ticket Created

Triggered when a new ticket is created in Gorgias
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_TICKET_CREATED])

Ticket Updated

Triggered when an existing ticket is updated
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_UPDATED])

Ticket Closed

Triggered when a ticket is closed
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_CLOSED])

Ticket Assigned

Triggered when a ticket is assigned to an agent or team
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_ASSIGNED])

New Message Received

Triggered when a new message is received from a customer
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_MESSAGE_RECEIVED])

Customer Created

Triggered when a new customer profile is created
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CUSTOMER_CREATED])

Customer Updated

Triggered when a customer's information is updated
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.CUSTOMER_UPDATED])

Tag Added To Ticket

Triggered when a tag is added to a ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TAG_ADDED_TICKET])

Satisfaction Survey Completed

Triggered when a customer completes a satisfaction survey
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SATISFACTION_SURVEY_COMPLETED])

Rule Executed

Triggered when an automation rule is executed
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.RULE_EXECUTED])

Macro Applied

Triggered when a macro is applied to a ticket
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.MACRO_APPLIED])

SLA Breach

Triggered when a ticket breaches its Service Level Agreement
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.SLA_BREACH])

Agent Logged In

Triggered when an agent logs into the Gorgias platform
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.AGENT_LOGGED_IN])

New Integration Connected

Triggered when a new integration is successfully connected
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.NEW_INTEGRATION_CONNECTED])

Ticket Reopened

Triggered when a previously closed ticket is reopened
from composio_langchain import ComposioToolSet, Action tool_set = ComposioToolSet() tools = tool_set.get_tools(actions=[Action.TICKET_REOPENED])

Frequently asked questions

What is Composio.dev?

Composio.dev is a platform for building AI applications, designed to make the process of developing AI solutions super easy and fun! It provides a comprehensive set of tools and libraries that simplify the process of developing AI solutions, allowing you to focus on the creative aspects of your project without getting bogged down by the technical details.

How does Composio.dev support Gorgias?

Composio.dev seamlessly integrates with Gorgias, allowing you to leverage its capabilities within the Composio.dev platform. You can utilize Gorgias to call functions across various platforms, including Google, GitHub, and others, making it a breeze to incorporate different services into your AI applications. Additionally, it supports user authentication via OAuth2 and can work in conjunction with other popular frameworks like LangChain and CrewAI, giving you the flexibility to build truly innovative AI solutions.

What models can I use with Gorgias?

With Gorgias, you have access to a wide range of state-of-the-art language models, including GPT-4o (OpenAI), GPT-3.5 (OpenAI), GPT-4 (OpenAI), Claude (Anthropic), PaLM (Google), LLaMA and LLaMA 2 (Meta), Gemini, and many others. This flexibility allows you to choose the model that best suits your specific use case, whether you're building a chatbot, a content creation tool, or any other AI-powered application. You can experiment with different models and find the one that delivers the best performance for your project.

How can I integrate Gorgias into my project?

Composio.dev provides a seamless integration for Gorgias, making it super easy to incorporate this powerful framework into your projects. You can leverage the Composio.dev API to call functions from Gorgias, allowing you to tap into its capabilities with just a few lines of code. The SDK is available in Python, JavaScript, and TypeScript, so you can work with your preferred programming language and integrate Gorgias into your projects seamlessly.

What is the pricing for Gorgias?

Gorgias is completely free to use, with a generous free tier that allows up to 1000 requests per month. This makes it accessible for developers and organizations of all sizes to explore and experiment with this powerful tool without any upfront costs. Whether you're a student working on a personal project or a startup building the next big thing, you can get started with Gorgias without worrying about breaking the bank.

What kind of authentication is supported for Gorgias?

Gorgias supports OAuth2 authentication, ensuring secure and authorized access to its functionalities. You can leverage the Composio.dev API to handle authentication and call functions from Gorgias seamlessly. The SDK is available in Python, JavaScript, and TypeScript for your convenience, making it easy to integrate authentication into your projects and keep your users' data safe and secure.

Can I add Gorgias to my project?

Absolutely! You can easily incorporate Gorgias into your project by utilizing the Composio.dev API. This API allows you to call functions from Gorgias, enabling you to leverage its capabilities within your application. The SDK is available in Python, JavaScript, and TypeScript to facilitate integration, so you can work with the language you're most comfortable with and add Gorgias to your project with ease.

What is the accuracy of Gorgias?

Gorgias is designed to provide highly accurate and reliable results, ensuring that your AI applications perform at their best. The integration with Composio.dev ensures precise function calls, enabling you to build robust and powerful AI applications with confidence. Gorgias's comprehensive framework and the ability to leverage state-of-the-art models ensure reliable and accurate outcomes for your AI development needs, whether you're working on a chatbot, a content creation tool, or any other AI-powered project.

What are some common use cases for Gorgias?

Gorgias can be used for a wide range of AI applications, making it a versatile tool for developers and creators alike. Some common use cases include natural language processing, text generation, question answering, sentiment analysis, and more. It's particularly useful for building chatbots, virtual assistants, content creation tools, and other AI-powered applications that can help you automate tasks, engage with users, and create compelling content. Whether you're working on a personal project or building a product for your startup, Gorgias can help you bring your ideas to life.

How does Gorgias handle data privacy and security?

Data privacy and security are crucial considerations when working with AI systems, and Gorgias takes these issues seriously. It follows industry best practices and adheres to strict data protection regulations, ensuring that your data is kept safe and secure. Gorgias provides robust security measures, such as encryption and access controls, to ensure the confidentiality and integrity of your data. You can rest assured that your sensitive information is protected when using Gorgias for your AI development needs.
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