# How to integrate Zoho desk MCP with Atomic Agent ```json { "title": "How to integrate Zoho desk MCP with Atomic Agent", "toolkit": "Zoho desk", "toolkit_slug": "zoho_desk", "framework": "Atomic Agent", "framework_slug": "atomic-agent", "url": "https://composio.dev/toolkits/zoho_desk/framework/atomic-agent", "markdown_url": "https://composio.dev/toolkits/zoho_desk/framework/atomic-agent.md", "updated_at": "2026-08-11T13:16:34.531Z" } ``` ## Introduction Atomic Agent is an open-source AI agent that runs on your machine and supports local models through llama.cpp. Connect it to 1,500+ apps through Composio, including Zoho desk. This guide uses Atomic Agent's built-in Composio integration. You need Atomic Agent v0.5.6 or later, your own Composio API key, and a Zoho desk account. See the [Atomic Agent documentation](https://atomicagent.io/docs/?cta_placement=atomic-agent-docs) for installation instructions. ## Also integrate Zoho desk with - [ChatGPT](https://composio.dev/toolkits/zoho_desk/framework/chatgpt) - [Antigravity](https://composio.dev/toolkits/zoho_desk/framework/antigravity) - [OpenAI Agents SDK](https://composio.dev/toolkits/zoho_desk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/zoho_desk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/zoho_desk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/zoho_desk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/zoho_desk/framework/codex) - [Grok Build](https://composio.dev/toolkits/zoho_desk/framework/grok-build) - [Cursor](https://composio.dev/toolkits/zoho_desk/framework/cursor) - [VS Code](https://composio.dev/toolkits/zoho_desk/framework/vscode) - [OpenCode](https://composio.dev/toolkits/zoho_desk/framework/opencode) - [OpenClaw](https://composio.dev/toolkits/zoho_desk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/zoho_desk/framework/hermes-agent) - [Google ADK](https://composio.dev/toolkits/zoho_desk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/zoho_desk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/zoho_desk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/zoho_desk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/zoho_desk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/zoho_desk/framework/crew-ai) - [Pydantic AI](https://composio.dev/toolkits/zoho_desk/framework/pydantic-ai) - [AutoGen](https://composio.dev/toolkits/zoho_desk/framework/autogen) ## TL;DR ### How Atomic Agent connects to Zoho desk Atomic Agent connects to Composio's Tool Router over Streamable HTTP MCP. It discovers the tools needed for your request, and Composio handles account authentication. Execution and account-connection tools follow Atomic Agent's configured approval policy. Review any approval prompt before allowing an action on your connected account. ## Connect Zoho desk to Atomic Agent ### Connect Zoho desk to Atomic Agent - Sign up or sign in to the [Composio dashboard](https://dashboard.composio.dev/?cta_placement=atomic-agent-api-key). Copy your API key. - In Atomic Agent, open the Integrations tab and select Composio. Select API key, press e, paste the key, and press Enter. The tools become available immediately, without a restart. - Ask Atomic Agent to do something in Zoho desk. It searches Composio for the right tool. - On first use, open the sign-in link returned in the chat. Connect your Zoho desk account, then return to Atomic Agent to continue. ### Headless setup Add the following line to ~/.atomic-agent/.env, replacing YOUR_COMPOSIO_API_KEY with your key. Start Atomic Agent after saving the file. ```bash COMPOSIO_API_KEY=YOUR_COMPOSIO_API_KEY ``` ## What is the Zoho desk MCP server, and what's possible with it? The Zoho desk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Zoho Desk account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like tracking support tickets, managing customer conversations, automating ticket workflows, and generating support insights on your behalf. - Ticket tracking and management: Let your agent create, update, and monitor support tickets, ensuring customer inquiries are handled efficiently. - Automated workflow execution: Empower your agent to automate repetitive support processes, such as assigning tickets or escalating issues based on rules. - Customer communication handling: Enable your agent to fetch and organize customer conversations, keeping your team informed and responsive. - Insightful analytics and reporting: Have your agent generate detailed reports and metrics on ticket trends, response times, and agent performance for better decision-making. - Collaboration with support teams: Allow your agent to coordinate with team members by tagging, commenting, or sharing ticket information securely within Zoho Desk. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `ZOHO_DESK_CREATE_TICKET` | Create Ticket | Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining. | | `ZOHO_DESK_GET_AGENT` | Get Agent | Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources. | | `ZOHO_DESK_GET_AGENTS_COUNT` | Get Agents Count | Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents. | | `ZOHO_DESK_GET_CONTACT` | Get Contact | Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details. | | `ZOHO_DESK_GET_CONTACTS_BY_IDS` | Get Contacts By IDs | Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint. | | `ZOHO_DESK_GET_DEPARTMENT` | Get Department | Tool to fetch details of a Zoho Desk department by ID. | | `ZOHO_DESK_GET_DEPARTMENT_LOGO` | Get Department Logo | Tool to get/download a department's logo from Zoho Desk. | | `ZOHO_DESK_GET_DEPARTMENTS_COUNT` | Get Departments Count | Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status. | | `ZOHO_DESK_GET_TICKET` | Get Ticket | Get Ticket | | `ZOHO_DESK_GET_TICKET_LATEST_THREAD` | Get Ticket Latest Thread | Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket. | | `ZOHO_DESK_GET_TICKET_RESOLUTION` | Get Ticket Resolution | Get Ticket Resolution | | `ZOHO_DESK_GET_TICKET_THREAD` | Get Ticket Thread | Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs. | | `ZOHO_DESK_LIST_CONTACT_ACCOUNTS` | List Contact Accounts | Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact. | | `ZOHO_DESK_LIST_CONTACTS` | List Contacts | Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection. | | `ZOHO_DESK_LIST_DEPARTMENTS` | List Departments | Tool to list all departments in the current Zoho Desk organization. | | `ZOHO_DESK_LIST_ORGANIZATIONS` | List Organizations | Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions. | | `ZOHO_DESK_LIST_ROLES` | List Roles | List Roles | | `ZOHO_DESK_LIST_ROLES_BY_IDS` | List Roles By IDs | List Roles By IDs | | `ZOHO_DESK_LIST_TEAMS_IN_DEPARTMENT` | List Teams in Department | Tool to list teams in the specified Zoho Desk department. | | `ZOHO_DESK_LIST_TICKET_CONVERSATIONS` | List Ticket Conversations | List Ticket Conversations | | `ZOHO_DESK_LIST_TICKETS` | List Tickets | List Tickets | | `ZOHO_DESK_UPDATE_MANY_TASKS` | Update Many Tasks | Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany | | `ZOHO_DESK_UPLOAD_DEPARTMENT_LOGO` | Upload Department Logo | Tool to upload/update a department logo in Zoho Desk. | ## Supported Triggers None listed. ## Troubleshooting ### Why is my API key rejected? Copy the key directly from the Composio dashboard. Atomic Agent requires ASCII characters because it sends the key in an HTTP header. Remove any extra characters introduced when copying. ### Why are Composio tools unavailable after saving a key? Check that you use Atomic Agent v0.5.6 or later and that Composio is enabled in your configuration. A "composio": { "enabled": false } setting disables the integration while keeping the saved key on disk. ### Does Composio have a free plan? The Hobby plan includes 100,000 tool calls per month. Composio-managed OAuth apps have a lower included allowance. See [Composio pricing](/pricing) for the current limits that apply to your connection. ## Complete Code None listed. ## Conclusion ### Use Zoho desk from Atomic Agent With your account connected, ask Atomic Agent to work with Zoho desk in natural language. You can connect more apps through the same Composio integration as you need them. Visit the [Atomic Agent website](https://atomicagent.io/?cta_placement=atomic-agent-site) or inspect the [Atomic Agent source code](https://github.com/AtomicBot-ai/atomic-agent?cta_placement=atomic-agent-repo). ## How to build Zoho desk MCP Agent with another framework - [ChatGPT](https://composio.dev/toolkits/zoho_desk/framework/chatgpt) - [Antigravity](https://composio.dev/toolkits/zoho_desk/framework/antigravity) - [OpenAI Agents SDK](https://composio.dev/toolkits/zoho_desk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/zoho_desk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/zoho_desk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/zoho_desk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/zoho_desk/framework/codex) - [Grok Build](https://composio.dev/toolkits/zoho_desk/framework/grok-build) - [Cursor](https://composio.dev/toolkits/zoho_desk/framework/cursor) - [VS Code](https://composio.dev/toolkits/zoho_desk/framework/vscode) - [OpenCode](https://composio.dev/toolkits/zoho_desk/framework/opencode) - [OpenClaw](https://composio.dev/toolkits/zoho_desk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/zoho_desk/framework/hermes-agent) - [Google ADK](https://composio.dev/toolkits/zoho_desk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/zoho_desk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/zoho_desk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/zoho_desk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/zoho_desk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/zoho_desk/framework/crew-ai) - [Pydantic AI](https://composio.dev/toolkits/zoho_desk/framework/pydantic-ai) - [AutoGen](https://composio.dev/toolkits/zoho_desk/framework/autogen) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. 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With a standalone Zoho desk MCP server, the agents and LLMs can only access a fixed set of Zoho desk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Zoho desk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Atomic Agent? Yes, you can. Atomic Agent fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Zoho desk tools. ### Can I manage the permissions and scopes for Zoho desk while using Tool Router? Yes, absolutely. You can configure which Zoho desk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Zoho desk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)