# Zoho desk

```json
{
  "name": "Zoho desk",
  "slug": "zoho_desk",
  "url": "https://composio.dev/toolkits/zoho_desk",
  "markdown_url": "https://composio.dev/toolkits/zoho_desk.md",
  "logo_url": "https://cdn.jsdelivr.net/gh/ComposioHQ/open-logos@master//zoho.png",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": true,
  "updated_at": "2026-05-12T10:31:24.409Z"
}
```

![Zoho desk logo](https://cdn.jsdelivr.net/gh/ComposioHQ/open-logos@master//zoho.png)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Zoho desk MCP or direct API to create and update tickets, assign agents, manage workflows, and fetch customer insights through natural language.

## Summary

Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 23
- Managed auth: Managed by Composio

## Images

- Logo: https://cdn.jsdelivr.net/gh/ComposioHQ/open-logos@master//zoho.png

## Authentication

- **Oauth2**
  - Type: `oauth2`
  - Description: Oauth2 authentication for Zoho Desk.
  - Setup:
    - Configure Oauth2 credentials for Zoho Desk.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- List high-priority open support tickets
- Summarize recent customer interactions today
- Create new ticket for incoming email
- Assign unresolved tickets to support agents

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `ZOHO_DESK_CREATE_TICKET` | Create Ticket | Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining. |
| `ZOHO_DESK_GET_AGENT` | Get Agent | Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources. |
| `ZOHO_DESK_GET_AGENTS_COUNT` | Get Agents Count | Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents. |
| `ZOHO_DESK_GET_CONTACT` | Get Contact | Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details. |
| `ZOHO_DESK_GET_CONTACTS_BY_IDS` | Get Contacts By IDs | Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint. |
| `ZOHO_DESK_GET_DEPARTMENT` | Get Department | Tool to fetch details of a Zoho Desk department by ID. |
| `ZOHO_DESK_GET_DEPARTMENT_LOGO` | Get Department Logo | Tool to get/download a department's logo from Zoho Desk. |
| `ZOHO_DESK_GET_DEPARTMENTS_COUNT` | Get Departments Count | Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status. |
| `ZOHO_DESK_GET_TICKET` | Get Ticket | Get Ticket |
| `ZOHO_DESK_GET_TICKET_LATEST_THREAD` | Get Ticket Latest Thread | Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket. |
| `ZOHO_DESK_GET_TICKET_RESOLUTION` | Get Ticket Resolution | Get Ticket Resolution |
| `ZOHO_DESK_GET_TICKET_THREAD` | Get Ticket Thread | Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs. |
| `ZOHO_DESK_LIST_CONTACT_ACCOUNTS` | List Contact Accounts | Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact. |
| `ZOHO_DESK_LIST_CONTACTS` | List Contacts | Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection. |
| `ZOHO_DESK_LIST_DEPARTMENTS` | List Departments | Tool to list all departments in the current Zoho Desk organization. |
| `ZOHO_DESK_LIST_ORGANIZATIONS` | List Organizations | Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions. |
| `ZOHO_DESK_LIST_ROLES` | List Roles | List Roles |
| `ZOHO_DESK_LIST_ROLES_BY_IDS` | List Roles By IDs | List Roles By IDs |
| `ZOHO_DESK_LIST_TEAMS_IN_DEPARTMENT` | List Teams in Department | Tool to list teams in the specified Zoho Desk department. |
| `ZOHO_DESK_LIST_TICKET_CONVERSATIONS` | List Ticket Conversations | List Ticket Conversations |
| `ZOHO_DESK_LIST_TICKETS` | List Tickets | List Tickets |
| `ZOHO_DESK_UPDATE_MANY_TASKS` | Update Many Tasks | Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany |
| `ZOHO_DESK_UPLOAD_DEPARTMENT_LOGO` | Upload Department Logo | Tool to upload/update a department logo in Zoho Desk. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Zoho desk Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Zoho desk actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': '[Create a new support ticket for a customer issue]'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: '[Create a new support ticket for a customer issue]'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and Claude Agent SDK
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Create Tool Router Session

Initialize the Composio client and create a Tool Router session
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Zoho desk tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('[toolkit-specific user request]')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: [toolkit-specific user request] }],
  stopWhen: stepCountIs( 5 )
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Zoho desk Integration

- Supports both Zoho desk MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Zoho desk data

### 2. Managed Auth

- Built-in OAuth handling with automatic token refresh and rotation
- Central place to manage, scope, and revoke Zoho desk access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Zoho desk
- Scoped, least privilege access to Zoho desk resources
- Full audit trail of agent actions to support review and compliance

## Use Zoho desk with any AI Agent Framework

Choose a framework you want to connect Zoho desk with:

- [ChatGPT](https://composio.dev/toolkits/zoho_desk/framework/chatgpt)
- [OpenAI Agents SDK](https://composio.dev/toolkits/zoho_desk/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/zoho_desk/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/zoho_desk/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/zoho_desk/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/zoho_desk/framework/codex)
- [Cursor](https://composio.dev/toolkits/zoho_desk/framework/cursor)
- [VS Code](https://composio.dev/toolkits/zoho_desk/framework/vscode)
- [OpenCode](https://composio.dev/toolkits/zoho_desk/framework/opencode)
- [OpenClaw](https://composio.dev/toolkits/zoho_desk/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/zoho_desk/framework/hermes-agent)
- [Google ADK](https://composio.dev/toolkits/zoho_desk/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/zoho_desk/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/zoho_desk/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/zoho_desk/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/zoho_desk/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/zoho_desk/framework/crew-ai)
- [Pydantic AI](https://composio.dev/toolkits/zoho_desk/framework/pydantic-ai)
- [AutoGen](https://composio.dev/toolkits/zoho_desk/framework/autogen)

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- [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.
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- [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach.
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## Frequently Asked Questions

### Do I need my own developer credentials to use Zoho desk with Composio?

No, you can get started immediately using Composio's built-in Zoho desk app. For production, we recommend configuring your own OAuth credentials.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
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