# How to integrate Supportbee MCP with Hermes ```json { "title": "How to integrate Supportbee MCP with Hermes", "toolkit": "Supportbee", "toolkit_slug": "supportbee", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/supportbee/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/supportbee/framework/hermes-agent.md", "updated_at": "2026-05-06T08:30:22.047Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Supportbee account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Supportbee with - [OpenAI Agents SDK](https://composio.dev/toolkits/supportbee/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/supportbee/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/supportbee/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/supportbee/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/supportbee/framework/codex) - [OpenClaw](https://composio.dev/toolkits/supportbee/framework/openclaw) - [CLI](https://composio.dev/toolkits/supportbee/framework/cli) - [Google ADK](https://composio.dev/toolkits/supportbee/framework/google-adk) - [LangChain](https://composio.dev/toolkits/supportbee/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/supportbee/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/supportbee/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/supportbee/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/supportbee/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Supportbee to Hermes ### Integrating Supportbee with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Supportbee MCP server, and what's possible with it? The Supportbee MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Supportbee account. It provides structured and secure access to your support ticketing system, so your agent can perform actions like creating and replying to tickets, managing team assignments, organizing tickets, and automating support workflows on your behalf. - Automated ticket creation and updates: Instantly open new support tickets, update their content, or post replies to customer inquiries without leaving your workflow. - Team assignment and ticket routing: Direct your agent to assign tickets to the right team or agent, ensuring every request is handled by the appropriate group. - Archiving and deleting tickets: Keep your helpdesk organized by having the agent archive resolved tickets or permanently remove unwanted ones from the system. - Reusable response snippets: Let your agent create, manage, and delete response templates so your team can reply faster and more consistently. - Rule-based workflow automation: Empower your agent to create new automation rules that streamline ticket routing, escalation, and handling based on custom conditions. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `SUPPORTBEE_ARCHIVE_TICKET` | Archive SupportBee Ticket | Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive. | | `SUPPORTBEE_ASSIGN_TICKET_TO_TEAM` | Assign Ticket to Team | Tool to assign a ticket to a team. use after confirming ticket and team ids are valid. | | `SUPPORTBEE_CREATE_RULE` | Create Rule | Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions. | | `SUPPORTBEE_CREATE_SNIPPET` | Create Snippet | Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates. | | `SUPPORTBEE_CREATE_TICKET` | Create SupportBee Ticket | Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content. | | `SUPPORTBEE_CREATE_TICKET_REPLY` | Create Ticket Reply | Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers. | | `SUPPORTBEE_CREATE_USER_OR_CUSTOMER_GROUP` | Create SupportBee User | Tool to create a new user in supportbee. use when you need to provision an agent or admin via api. | | `SUPPORTBEE_DELETE_SNIPPET` | Delete Snippet | Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet. | | `SUPPORTBEE_DELETE_TICKET` | Delete SupportBee Ticket | Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently. | | `SUPPORTBEE_FETCH_EMAILS` | Fetch Emails | Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails. | | `SUPPORTBEE_FETCH_LABELS` | Fetch SupportBee Labels | Tool to retrieve all custom labels. use when you need to list labels for ticket categorization. | | `SUPPORTBEE_FETCH_SNIPPETS` | Fetch Snippets | Tool to fetch all saved snippets. use when you need to list available snippets for the company. | | `SUPPORTBEE_FETCH_TEAM_BY_ID` | Fetch SupportBee Team by ID | Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid. | | `SUPPORTBEE_FETCH_TEAMS` | Fetch SupportBee Teams | Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team. | | `SUPPORTBEE_GET_AVG_FIRST_RESPONSE_TIME_REPORT` | Get Avg First Response Time Report | Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period. | | `SUPPORTBEE_GET_REPLIES_COUNT_REPORT` | Get Replies Count Report | Tool to get replies count data points over time. use when analyzing agent reply performance over a date range. | | `SUPPORTBEE_GET_TICKETS_COUNT_REPORT` | Get Tickets Count Report | Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range. | | `SUPPORTBEE_LIST_TICKET_COMMENTS` | List Ticket Comments | Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history. | | `SUPPORTBEE_LIST_TICKET_REPLIES` | List Ticket Replies | Tool to list all replies for a specific ticket. use after confirming the ticket id is valid. | | `SUPPORTBEE_LIST_TICKETS` | List Tickets | Tool to list tickets. use when you need a paginated view of tickets with optional filters. | | `SUPPORTBEE_MARK_TICKET_AS_ANSWERED` | Mark SupportBee Ticket as Answered | Tool to mark a ticket as answered. use after sending response to update ticket status. | | `SUPPORTBEE_MARK_TICKET_AS_SPAM` | Mark SupportBee Ticket as Spam | Tool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id. | | `SUPPORTBEE_MARK_TICKET_AS_UNANSWERED` | Mark SupportBee Ticket as Unanswered | Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status. | | `SUPPORTBEE_SEARCH_TICKETS` | Search SupportBee Tickets | Tool to search supportbee tickets. use when you need to find tickets by query with pagination. | | `SUPPORTBEE_SHOW_TICKET_REPLY` | Show Ticket Reply | Tool to fetch a specific reply for a supportbee ticket. use when you need details of a single reply by ticket and reply ids. | | `SUPPORTBEE_SHOW_USER_OR_CUSTOMER_GROUP` | Show SupportBee User or Customer Group | Tool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id. | | `SUPPORTBEE_TRASH_TICKET` | Trash SupportBee Ticket | Tool to trash a supportbee ticket by its id. use when you need to remove a ticket into the trash folder. | | `SUPPORTBEE_UNARCHIVE_TICKET` | Unarchive SupportBee Ticket | Tool to unarchive a supportbee ticket by its id. use when you need to restore an archived ticket back to active status. | | `SUPPORTBEE_UNASSIGN_TICKET_FROM_TEAM` | Unassign Ticket from Team | Tool to un-assign a ticket from its assigned team. use when you need to remove the current team ownership before reassigning or closing the ticket. | | `SUPPORTBEE_UNASSIGN_TICKET_FROM_USER` | Unassign User From Ticket | Tool to unassign the user from a ticket. use when you need to remove the assigned user before reassigning or closing a ticket. | | `SUPPORTBEE_UNMARK_TICKET_AS_SPAM` | Unmark SupportBee Ticket as Spam | Tool to unmark a supportbee ticket as spam. use when a ticket was incorrectly flagged as spam. | | `SUPPORTBEE_UNTRASH_TICKET` | Untrash SupportBee Ticket | Tool to untrash (restore) a supportbee ticket by its id. use when you need to move a trashed ticket back to active status. | | `SUPPORTBEE_UPDATE_USER` | Update SupportBee User | Update supportbee user | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Supportbee MCP server provides comprehensive access to Supportbee operations through Composio. Once connected, Hermes can perform all major Supportbee actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Supportbee connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Supportbee MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/supportbee/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/supportbee/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/supportbee/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/supportbee/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/supportbee/framework/codex) - [OpenClaw](https://composio.dev/toolkits/supportbee/framework/openclaw) - [CLI](https://composio.dev/toolkits/supportbee/framework/cli) - [Google ADK](https://composio.dev/toolkits/supportbee/framework/google-adk) - [LangChain](https://composio.dev/toolkits/supportbee/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/supportbee/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/supportbee/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/supportbee/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/supportbee/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. 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It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Supportbee MCP? With a standalone Supportbee MCP server, the agents and LLMs can only access a fixed set of Supportbee tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Supportbee and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Supportbee tools. ### Can I manage the permissions and scopes for Supportbee while using Tool Router? Yes, absolutely. You can configure which Supportbee scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Supportbee data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)