# How to integrate Retently MCP with Hermes ```json { "title": "How to integrate Retently MCP with Hermes", "toolkit": "Retently", "toolkit_slug": "retently", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/retently/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/retently/framework/hermes-agent.md", "updated_at": "2026-05-06T08:26:08.076Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Retently account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Retently with - [OpenAI Agents SDK](https://composio.dev/toolkits/retently/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/retently/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/retently/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/retently/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/retently/framework/codex) - [OpenClaw](https://composio.dev/toolkits/retently/framework/openclaw) - [CLI](https://composio.dev/toolkits/retently/framework/cli) - [Google ADK](https://composio.dev/toolkits/retently/framework/google-adk) - [LangChain](https://composio.dev/toolkits/retently/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/retently/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/retently/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/retently/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/retently/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Retently to Hermes ### Integrating Retently with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Retently MCP server, and what's possible with it? The Retently MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Retently account. It provides structured and secure access to your customer feedback and survey data, so your agent can perform actions like analyzing feedback, managing customers, organizing survey results, and tagging feedback—completely on your behalf. - Automated customer management: Effortlessly create, update, or delete customers in your Retently workspace, ensuring your CRM data stays up to date. - Feedback analysis and retrieval: Retrieve recent feedback, pull detailed feedback entries, or get a list of all customer responses for easy sentiment tracking and reporting. - Survey and campaign insights: Instantly fetch all your Retently campaigns or get the latest NPS score to stay on top of your customer satisfaction metrics. - Feedback organization with tags and topics: Let your agent categorize and organize feedback by adding tags or topics, so you can quickly identify trends and areas for improvement. - Advanced customer lookup: Quickly get detailed information about any customer by their unique ID, perfect for personalizing follow-ups or resolving support issues. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `RETENTLY_ADD_FEEDBACK_TAGS` | Add Feedback Tags | Add tags to feedback items by providing feedback ids and corresponding tags. | | `RETENTLY_ADD_FEEDBACK_TOPICS` | Add Feedback Topics | Add topics to feedback items by providing feedback ids and corresponding topics. | | `RETENTLY_CREATE_OR_UPDATE_CUSTOMERS` | Create or Update Customers | Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. use this to manage your customer base in retently. | | `RETENTLY_DELETE_CUSTOMERS` | Delete Customers | Delete customers from the workspace by providing their unique ids. | | `RETENTLY_GET_CAMPAIGNS` | Get Campaigns | Tool to retrieve a list of campaigns associated with the account. use when you need to get details about all campaigns. | | `RETENTLY_GET_CUSTOMER_BY_ID` | Get Customer By ID | Tool to retrieve detailed information about a specific customer by their unique id. use when you need to get all the details of a customer. | | `RETENTLY_GET_CUSTOMERS` | Get Customers | Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range. | | `RETENTLY_GET_FEEDBACK` | Get Feedback | Tool to retrieve feedback received from customers. use when you need to get a list of feedback, with optional parameters for pagination and sorting. | | `RETENTLY_GET_FEEDBACK_BY_ID` | Get Feedback by ID | Tool to retrieve detailed information about specific feedback by its unique id. use when you need to get the details of a single feedback entry. | | `RETENTLY_GET_LATEST_SCORE` | Get Latest Score | Tool to retrieve the latest nps score for the account. use when you need to get the most up-to-date nps score. | | `RETENTLY_GET_OUTBOX` | Get Outbox | Retrieve the outbox of surveys that are scheduled to be sent. | | `RETENTLY_GET_REPORTS` | Get Reports | Tool to retrieve reports related to nps surveys, including scores and trends. use when you need to get campaign performance data. | | `RETENTLY_GET_TEMPLATES` | Get Templates | Tool to retrieve a list of survey templates available in the account. use when you need to get the available survey templates. | | `RETENTLY_SEND_TRANSACTIONAL_SURVEY` | Send Transactional Survey | Tool to send a transactional survey to customers. use when you need to send a survey to a customer after a specific event, with an optional delay. | | `RETENTLY_UNSUBSCRIBE_CUSTOMERS` | Unsubscribe Customers | Unsubscribe customers from receiving surveys by providing their email addresses. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Retently MCP server provides comprehensive access to Retently operations through Composio. Once connected, Hermes can perform all major Retently actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Retently connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Retently MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/retently/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/retently/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/retently/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/retently/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/retently/framework/codex) - [OpenClaw](https://composio.dev/toolkits/retently/framework/openclaw) - [CLI](https://composio.dev/toolkits/retently/framework/cli) - [Google ADK](https://composio.dev/toolkits/retently/framework/google-adk) - [LangChain](https://composio.dev/toolkits/retently/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/retently/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/retently/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/retently/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/retently/framework/crew-ai) ## Related Toolkits - [Firecrawl](https://composio.dev/toolkits/firecrawl) - Firecrawl automates large-scale web crawling and data extraction. It helps organizations efficiently gather, index, and analyze content from online sources. - [Tavily](https://composio.dev/toolkits/tavily) - Tavily offers powerful search and data retrieval from documents, databases, and the web. It helps teams locate and filter information instantly, saving hours on research. - [Exa](https://composio.dev/toolkits/exa) - Exa is a data extraction and search platform for gathering and analyzing information from websites, APIs, or databases. It helps teams quickly surface insights and automate data-driven workflows. - [Serpapi](https://composio.dev/toolkits/serpapi) - SerpApi is a real-time API for structured search engine results. It lets you automate SERP data collection, parsing, and analysis for SEO and research. - [Peopledatalabs](https://composio.dev/toolkits/peopledatalabs) - Peopledatalabs delivers B2B data enrichment and identity resolution APIs. Supercharge your apps with accurate, up-to-date business and contact data. - [Snowflake](https://composio.dev/toolkits/snowflake) - Snowflake is a cloud data warehouse built for elastic scaling, secure data sharing, and fast SQL analytics across major clouds. - [Posthog](https://composio.dev/toolkits/posthog) - PostHog is an open-source analytics platform for tracking user interactions and product metrics. It helps teams refine features, analyze funnels, and reduce churn with actionable insights. - [Amplitude](https://composio.dev/toolkits/amplitude) - Amplitude is a digital analytics platform for product and behavioral data insights. It helps teams analyze user journeys and make data-driven decisions quickly. - [Bright Data MCP](https://composio.dev/toolkits/brightdata_mcp) - Bright Data MCP is an AI-powered web scraping and data collection platform. Instantly access public web data in real time with advanced scraping tools. - [Browseai](https://composio.dev/toolkits/browseai) - Browseai is a web automation and data extraction platform that turns any website into an API. It's perfect for monitoring websites and retrieving structured data without manual scraping. - [ClickHouse](https://composio.dev/toolkits/clickhouse) - ClickHouse is an open-source, column-oriented database for real-time analytics and big data processing using SQL. Its lightning-fast query performance makes it ideal for handling large datasets and delivering instant insights. - [Coinmarketcal](https://composio.dev/toolkits/coinmarketcal) - CoinMarketCal is a community-powered crypto calendar for upcoming events, announcements, and releases. It helps traders track market-moving developments and stay ahead in the crypto space. - [Control d](https://composio.dev/toolkits/control_d) - Control d is a customizable DNS filtering and traffic redirection platform. It helps you manage internet access, enforce policies, and monitor usage across devices and networks. - [Databox](https://composio.dev/toolkits/databox) - Databox is a business analytics platform that connects your data from any tool and device. It helps you track KPIs, build dashboards, and discover actionable insights. - [Databricks](https://composio.dev/toolkits/databricks) - Databricks is a unified analytics platform for big data and AI on the lakehouse architecture. It empowers data teams to collaborate, analyze, and build scalable solutions efficiently. - [Datagma](https://composio.dev/toolkits/datagma) - Datagma delivers data intelligence and analytics for business growth and market discovery. Get actionable market insights and track competitors to inform your strategy. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Dovetail](https://composio.dev/toolkits/dovetail) - Dovetail is a research analysis platform for transcript review and insight generation. It helps teams code interviews, analyze feedback, and create actionable research summaries. - [Dub](https://composio.dev/toolkits/dub) - Dub is a short link management platform with analytics and API access. Use it to easily create, manage, and track branded short links for your business. - [Elasticsearch](https://composio.dev/toolkits/elasticsearch) - Elasticsearch is a distributed, RESTful search and analytics engine for all types of data. It delivers fast, scalable search and powerful analytics across massive datasets. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Retently MCP? With a standalone Retently MCP server, the agents and LLMs can only access a fixed set of Retently tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Retently and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Retently tools. ### Can I manage the permissions and scopes for Retently while using Tool Router? Yes, absolutely. You can configure which Retently scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Retently data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)