# Reteno

```json
{
  "name": "Reteno",
  "slug": "reteno",
  "url": "https://composio.dev/toolkits/reteno",
  "markdown_url": "https://composio.dev/toolkits/reteno.md",
  "logo_url": "https://logos.composio.dev/api/reteno",
  "categories": [
    "advertising & marketing"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-08-21T05:28:39.977Z"
}
```

![Reteno logo](https://logos.composio.dev/api/reteno)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Reteno MCP or direct API to manage contacts, track behavioral events, query campaigns, and coordinate customer messaging through natural language.

## Summary

Reteno is a customer engagement platform for contacts, events, campaigns, and omnichannel messaging.
Use it to personalize customer journeys and reach users across email, mobile, and more.

## Categories

- advertising & marketing

## Toolkit Details

- Tools: 14

## Images

- Logo: https://logos.composio.dev/api/reteno

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Reteno.
  - Setup:
    - Configure Api Key credentials for Reteno.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Create Reteno contact from new lead
- Track purchase event for VIP customer
- List active Reteno messaging campaigns

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `RETENO_GET_ACCOUNT_BALANCE` | Get Account Balance | Return monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account. |
| `RETENO_GET_ACCOUNT_INFO` | Get Account Info | Return the Reteno organization and API user associated with the connected account. Use this to verify which account subsequent operations affect. |
| `RETENO_GET_CONTACT` | Get Contact | Return the full Reteno profile for one contact identified by its internal contact ID. |
| `RETENO_GET_CONTACT_IMPORT_STATUS` | Get Contact Import Status | Return the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts. |
| `RETENO_LIST_ADDRESS_BOOKS` | List Address Books | Return Reteno contact address books and their assigned field groups and fields. |
| `RETENO_LIST_CONTACT_FIELDS` | List Contact Fields | List custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata. |
| `RETENO_LIST_CONTACT_MESSAGES` | List Contact Messages | Return one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range. |
| `RETENO_LIST_CONTACTS` | List Contacts | List one bounded page of Reteno contacts. Optionally filter by external customer ID, email, phone, or name. |
| `RETENO_LIST_SEGMENTS` | List Segments | Search Reteno contact segments by name and return one bounded page with segment IDs and types. |
| `RETENO_LIST_SUBSCRIPTION_CATEGORIES` | List Subscription Categories | List the organization's contact subscription categories and the keys used to manage communication preferences. |
| `RETENO_LIST_WORKFLOWS` | List Workflows | Search Reteno automation workflows by name and return their IDs, status, and tags. |
| `RETENO_TRACK_EVENT` | Track Event | Send one non-retractable backend event for an identified contact. A new event type key is created after Reteno accepts its first event. |
| `RETENO_UPSERT_CONTACT` | Upsert Contact | Create or update a Reteno contact in real time and return its Reteno contact ID. |
| `RETENO_UPSERT_CONTACTS` | Upsert Contacts | Create or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy. Returns an import session ID and immediate failures. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Reteno Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Reteno actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Create or update a Reteno contact for jane@example.com with the name Jane Doe and tag webinar-lead'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'Create or update a Reteno contact for jane@example.com with the name Jane Doe and tag webinar-lead'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for Reteno
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Reteno tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Track a purchase event in Reteno for customer jane@example.com with order value 129 dollars')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Track a purchase event in Reteno for customer jane@example.com with order value 129 dollars'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Reteno Integration

- Supports both Reteno MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable contact, event, and campaign actions
- Rich coverage for reading, writing, and querying your Reteno engagement data

### 2. Managed Auth

- Secure API key handling without hard-coding Reteno credentials in agent code
- Central place to manage, scope, and revoke Reteno access
- Per user and per environment credentials for safer customer engagement workflows

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Clear schemas help agents understand Reteno contacts, events, campaigns, and messaging actions
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Reteno
- Scoped, least privilege access to Reteno customer engagement resources
- Full audit trail of agent actions to support review, debugging, and compliance

## Use Reteno with any AI Agent Framework

Choose a framework you want to connect Reteno with:

None listed.

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## Frequently Asked Questions

### Do I need my own developer credentials to use Reteno with Composio?

Yes, Reteno requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)