# Respond io

```json
{
  "name": "Respond io",
  "slug": "respond_io",
  "url": "https://composio.dev/toolkits/respond_io",
  "markdown_url": "https://composio.dev/toolkits/respond_io.md",
  "logo_url": "https://logos.composio.dev/api/respond_io",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-05-12T10:24:00.473Z"
}
```

![Respond io logo](https://logos.composio.dev/api/respond_io)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Respond io MCP or direct API to send messages, fetch conversations, tag contacts, and automate customer replies through natural language.

## Summary

Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 7

## Images

- Logo: https://logos.composio.dev/api/respond_io

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Respond.io.
  - Setup:
    - Configure Api Key credentials for Respond.io.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Add internal note to latest conversation
- Create a new contact named Alex Kim
- List all channels connected to workspace
- Update tag color for VIP customers

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `RESPOND_IO_CREATE_COMMENT` | Add internal comment to conversation | Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier. |
| `RESPOND_IO_CREATE_CONTACT` | Create Contact | Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace. |
| `RESPOND_IO_CREATE_SPACE_TAG` | Create Space Tag | Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace. |
| `RESPOND_IO_GET_MESSAGE` | Get Message | Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact. |
| `RESPOND_IO_LIST_CHANNELS` | List channels | Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support. |
| `RESPOND_IO_LIST_USERS` | List users | Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment. |
| `RESPOND_IO_UPDATE_SPACE_TAG` | Update Space Tag | Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Respond io Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Respond io actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'Add an internal comment to a conversation for VIP customer John Doe'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'Add an internal comment to a conversation for VIP customer John Doe'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and Claude Agent SDK
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Create Tool Router Session

Initialize the Composio client and create a Tool Router session
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Respond io tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Add internal comment to conversation ID 12345: "Follow up with this customer tomorrow"')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'Add internal comment to conversation ID 12345: "Follow up with this customer tomorrow"' }],
  stopWhen: stepCountIs(5)
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Respond io Integration

- Supports both Respond io MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Respond io conversations and contacts

### 2. Managed Auth

- Built-in API key handling with secure storage and management
- Central place to manage, scope, and revoke Respond io access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Respond io
- Scoped, least privilege access to Respond io resources
- Full audit trail of agent actions to support review and compliance

## Use Respond io with any AI Agent Framework

Choose a framework you want to connect Respond io with:

- [OpenAI Agents SDK](https://composio.dev/toolkits/respond_io/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/respond_io/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/respond_io/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/respond_io/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/respond_io/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/respond_io/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/respond_io/framework/hermes-agent)
- [Google ADK](https://composio.dev/toolkits/respond_io/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/respond_io/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/respond_io/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/respond_io/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/respond_io/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/respond_io/framework/crew-ai)
- [Pydantic AI](https://composio.dev/toolkits/respond_io/framework/pydantic-ai)
- [AutoGen](https://composio.dev/toolkits/respond_io/framework/autogen)

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## Frequently Asked Questions

### Do I need my own developer credentials to use Respond io with Composio?

Yes, Respond io requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)