# Request Tracker (RT)

```json
{
  "name": "Request Tracker (RT)",
  "slug": "request_tracker",
  "url": "https://composio.dev/toolkits/request_tracker",
  "markdown_url": "https://composio.dev/toolkits/request_tracker.md",
  "logo_url": "https://logos.composio.dev/api/request_tracker",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-08-20T15:33:56.889Z"
}
```

![Request Tracker (RT) logo](https://logos.composio.dev/api/request_tracker)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Request Tracker (RT) MCP or direct API to create tickets, query queues, update request statuses, and manage users and assets through natural language.

## Summary

Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles.
It helps support and operations teams track work, enforce process, and keep request history in one place.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 11

## Images

- Logo: https://logos.composio.dev/api/request_tracker

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Request Tracker (RT).
  - Setup:
    - Configure Api Key credentials for Request Tracker (RT).
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- List new high priority support tickets
- Create ticket in customer support queue
- Summarize unresolved tickets by queue

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `REQUEST_TRACKER_ADD_TICKET_COMMENT` | Add Ticket Comment | Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff. |
| `REQUEST_TRACKER_CREATE_TICKET` | Create Ticket | Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2. |
| `REQUEST_TRACKER_GET_QUEUE` | Get Queue | Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links. |
| `REQUEST_TRACKER_GET_TICKET` | Get Ticket | Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations. |
| `REQUEST_TRACKER_GET_TICKET_HISTORY` | Get Ticket History | Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps. |
| `REQUEST_TRACKER_LIST_QUEUES` | List Queues | List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page. |
| `REQUEST_TRACKER_LIST_TICKET_ATTACHMENTS` | List Ticket Attachments | List attachment metadata references associated with a visible RT ticket without downloading attachment content. |
| `REQUEST_TRACKER_REPLY_TO_TICKET` | Reply to Ticket | Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove. |
| `REQUEST_TRACKER_SEARCH_TICKETS` | Search Tickets | Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets. |
| `REQUEST_TRACKER_SEARCH_USERS` | Search Users | Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup. |
| `REQUEST_TRACKER_UPDATE_TICKET` | Update Ticket | Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Request Tracker (RT) Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Request Tracker (RT) actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List new high priority support tickets in Request Tracker'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List new high priority support tickets in Request Tracker'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for Request Tracker (RT)
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Request Tracker (RT) tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List new high priority support tickets in Request Tracker')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'List new high priority support tickets in Request Tracker'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Request Tracker (RT) Integration

- Supports both Request Tracker (RT) MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable ticket, queue, user, asset, and article operations
- Rich coverage for reading, writing, and querying your Request Tracker (RT) support data

### 2. Managed Auth

- Securely store Request Tracker (RT) API keys without hard-coding credentials in your agent code
- Central place to manage, scope, and revoke Request Tracker (RT) access
- Per user and per environment credentials, so your staging and production agents stay cleanly separated

### 3. Agent Optimized Design

- Tools are shaped for real support workflows like listing open tickets, creating requests, and updating queues
- Comprehensive execution logs so you always know what ran, when, and on whose behalf
- Clear errors and typed inputs help agents recover when a ticket ID, queue name, or user value is missing

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Request Tracker (RT)
- Scoped, least privilege access to Request Tracker (RT) resources
- Full audit trail of agent actions to support review, compliance, and support operations oversight

## Use Request Tracker (RT) with any AI Agent Framework

Choose a framework you want to connect Request Tracker (RT) with:

None listed.

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## Frequently Asked Questions

### Do I need my own developer credentials to use Request Tracker (RT) with Composio?

Yes, Request Tracker (RT) requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)