# Pylon MCP

```json
{
  "name": "Pylon MCP",
  "slug": "pylon_mcp",
  "url": "https://composio.dev/toolkits/pylon_mcp",
  "markdown_url": "https://composio.dev/toolkits/pylon_mcp.md",
  "logo_url": "https://logos.composio.dev/api/pylon_mcp",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-06-18T10:01:31.741Z"
}
```

![Pylon MCP logo](https://logos.composio.dev/api/pylon_mcp)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Pylon MCP MCP or direct API to triage tickets, summarize customer conversations, query account intelligence, and manage support workflows through natural language.

## Summary

Pylon is an AI-native B2B customer support platform for ticketing, chat, knowledge base, and account intelligence.
It helps support teams manage customer issues across Slack Connect, Microsoft Teams, email, and in-app chat from one place.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 12

## Images

- Logo: https://logos.composio.dev/api/pylon_mcp

## Authentication

- **Dcr Oauth**
  - Type: `custom`
  - Description: Dcr Oauth authentication for Pylon MCP.
  - Setup:
    - Configure Dcr Oauth credentials for Pylon MCP.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Summarize escalated Pylon tickets by account
- Create Pylon ticket from Slack thread
- Find overdue customer conversations in Pylon

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `PYLON_MCP_CREATE_ISSUE` | Create issue | Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags. |
| `PYLON_MCP_GET_ACCOUNT` | Get account | Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels. |
| `PYLON_MCP_GET_CONTACT` | Get contact | Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields. |
| `PYLON_MCP_GET_ISSUE` | Get issue | Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info. |
| `PYLON_MCP_GET_ISSUE_MESSAGES` | Get issue messages | Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info. |
| `PYLON_MCP_GET_ME` | Get me | Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required. |
| `PYLON_MCP_GET_USER` | Get user | Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams. |
| `PYLON_MCP_SEARCH_ACCOUNTS` | Search accounts | Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you can pass a Pylon user name or user ID as the value. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full account details including custom fields, external IDs, and linked channels, use the account resource: account://{accountId} |
| `PYLON_MCP_SEARCH_ISSUES` | Search issues | Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource: issue://{issueId} |
| `PYLON_MCP_UPDATE_ACCOUNT` | Update account | Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_account tool to get full account details before updating. |
| `PYLON_MCP_UPDATE_ISSUE` | Update issue | Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating. |
| `PYLON_MCP_UPLOAD_ACCOUNT_FILES` | Upload account files | Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Pylon MCP Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Pylon MCP actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List open Pylon support tickets from Slack Connect with high priority'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List open Pylon support tickets from Slack Connect with high priority'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for Pylon MCP
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Pylon MCP tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Summarize open Pylon tickets for Acme Corp and identify blockers')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Summarize open Pylon tickets for Acme Corp and identify blockers'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Pylon MCP Integration

- Supports both Pylon MCP MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Pylon MCP data

### 2. Managed Auth

- Built-in OAuth handling with automatic token refresh and rotation
- Central place to manage, scope, and revoke Pylon MCP access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Pylon MCP
- Scoped, least privilege access to Pylon MCP resources
- Full audit trail of agent actions to support review and compliance

## Use Pylon MCP with any AI Agent Framework

Choose a framework you want to connect Pylon MCP with:

- [Claude Cowork](https://composio.dev/toolkits/pylon_mcp/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/pylon_mcp/framework/codex)

## Related Toolkits

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- [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates.
- [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.
- [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations.
- [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code.
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- [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates.
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- [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
- [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality.
- [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster.
- [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment.
- [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.
- [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach.
- [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback.

## Frequently Asked Questions

### Do I need my own developer credentials to use Pylon MCP with Composio?

Yes, Pylon MCP requires you to configure your own DCR OAuth credentials. Once set up, Composio handles secure credential storage and management for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)