# Productlane

```json
{
  "name": "Productlane",
  "slug": "productlane",
  "url": "https://composio.dev/toolkits/productlane",
  "markdown_url": "https://composio.dev/toolkits/productlane.md",
  "logo_url": "https://logos.composio.dev/api/productlane",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-05-12T10:22:53.644Z"
}
```

![Productlane logo](https://logos.composio.dev/api/productlane)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Productlane MCP or direct API to capture feedback, manage support tickets, update customer status, and extract product insights through natural language.

## Summary

Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 39

## Images

- Logo: https://logos.composio.dev/api/productlane

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Productlane.
  - Setup:
    - Configure Api Key credentials for Productlane.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Open Productlane widget for user feedback
- Display specific docs article in widget
- Register listener for widget submit events
- Toggle Productlane widget visibility on page

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `PRODUCTLANE_CREATE_CHANGELOG` | Create Changelog Entry | Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features. |
| `PRODUCTLANE_CREATE_COMPANY` | Create Company | Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token. |
| `PRODUCTLANE_CREATE_CONTACT` | Create Contact | Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback. |
| `PRODUCTLANE_CREATE_FEEDBACK` | Create Feedback | Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level. |
| `PRODUCTLANE_CREATE_INSIGHT` | Create Insight | Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports. |
| `PRODUCTLANE_CREATE_THREAD` | Create Thread | Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users. |
| `PRODUCTLANE_CREATE_UPVOTE` | Create Upvote | Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided. |
| `PRODUCTLANE_DELETE_COMPANY` | Delete Company | Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane. |
| `PRODUCTLANE_DELETE_CONTACT` | Delete Contact | Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts. |
| `PRODUCTLANE_DELETE_UPVOTE` | Delete Upvote | Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project. |
| `PRODUCTLANE_ENABLE_WIDGET` | Enable Productlane Widget | Tool to enable the Productlane widget. Use after confirming the widget is currently disabled. |
| `PRODUCTLANE_GET_CHANGELOG` | Get Changelog | Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs. |
| `PRODUCTLANE_GET_COMPANY` | Get Company by ID | Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data. |
| `PRODUCTLANE_GET_CONTACT` | Get Contact | Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace. |
| `PRODUCTLANE_GET_HELP_CENTER_ARTICLE` | Get Help Center Article | Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article. |
| `PRODUCTLANE_GET_INSIGHT` | Get Insight | Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight. |
| `PRODUCTLANE_GET_ISSUE` | Get Issue by ID | Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata. |
| `PRODUCTLANE_GET_LINEAR_OPTIONS` | Get Linear Customer Options | Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected. |
| `PRODUCTLANE_GET_PROJECT` | Get Project | Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata. |
| `PRODUCTLANE_GET_WORKSPACE` | Get Workspace | Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information. |
| `PRODUCTLANE_INVITE_USER` | Invite User to Workspace | Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users. |
| `PRODUCTLANE_LIST_CHANGELOGS` | List Changelogs | Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace. |
| `PRODUCTLANE_LIST_COMPANIES` | List Companies | Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name. |
| `PRODUCTLANE_LIST_CONTACTS` | List contacts | Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support. |
| `PRODUCTLANE_LIST_HELP_CENTER_ARTICLES` | List Help Center Articles | Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center. |
| `PRODUCTLANE_LIST_INSIGHTS` | List Insights | Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters. |
| `PRODUCTLANE_LIST_ISSUES` | List Productlane Issues | Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published. |
| `PRODUCTLANE_LIST_MEMBERS` | List Workspace Members | Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first). |
| `PRODUCTLANE_LIST_PROJECTS` | List Projects | Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap. |
| `PRODUCTLANE_UPDATE_COMPANY` | Update Company | Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional. |
| `PRODUCTLANE_UPDATE_CONTACT` | Update Contact | Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts. |
| `PRODUCTLANE_UPDATE_INSIGHT` | Update Insight | Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts. |
| `PRODUCTLANE_WIDGET_CLOSE` | Close Productlane Widget | Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction. |
| `PRODUCTLANE_WIDGET_DISABLE` | Disable Productlane Widget | Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically. |
| `PRODUCTLANE_WIDGET_OFF_EVENT` | Widget off event | Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks. |
| `PRODUCTLANE_WIDGET_ON_EVENT` | Register Widget Event Listener | Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events. |
| `PRODUCTLANE_WIDGET_OPEN` | Open Productlane Widget | Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load. |
| `PRODUCTLANE_WIDGET_OPEN_DOCS` | Open Productlane Docs Article in Widget | Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load. |
| `PRODUCTLANE_WIDGET_TOGGLE` | Toggle Productlane Widget | Tool to toggle the Productlane widget between open and closed states. Use after widget initialization. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Productlane Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Productlane actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': '[A real, concrete use case specific to {TOOLKIT_NAME}]'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: '[A real, concrete use case specific to {TOOLKIT_NAME}]'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and Claude Agent SDK
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Create Tool Router Session

Initialize the Composio client and create a Tool Router session
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Productlane tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Open specific docs article in Productlane widget')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'Open specific docs article in Productlane widget' }],
  stopWhen: stepCountIs( 5 )
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Productlane Integration

- Supports both Productlane MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Productlane data

### 2. Managed Auth

- Built-in OAuth handling with automatic token refresh and rotation
- Central place to manage, scope, and revoke Productlane access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Productlane
- Scoped, least privilege access to Productlane resources
- Full audit trail of agent actions to support review and compliance

## Use Productlane with any AI Agent Framework

Choose a framework you want to connect Productlane with:

- [OpenAI Agents SDK](https://composio.dev/toolkits/productlane/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/productlane/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/productlane/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/productlane/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/productlane/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/productlane/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/productlane/framework/hermes-agent)
- [Google ADK](https://composio.dev/toolkits/productlane/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/productlane/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/productlane/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/productlane/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/productlane/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/productlane/framework/crew-ai)
- [Pydantic AI](https://composio.dev/toolkits/productlane/framework/pydantic-ai)
- [AutoGen](https://composio.dev/toolkits/productlane/framework/autogen)

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## Frequently Asked Questions

### Do I need my own developer credentials to use Productlane with Composio?

Yes, Productlane requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)