# How to integrate Onedesk MCP with Hermes ```json { "title": "How to integrate Onedesk MCP with Hermes", "toolkit": "Onedesk", "toolkit_slug": "onedesk", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/onedesk/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/onedesk/framework/hermes-agent.md", "updated_at": "2026-05-06T08:21:58.258Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Onedesk account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Onedesk with - [OpenAI Agents SDK](https://composio.dev/toolkits/onedesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/onedesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/onedesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/onedesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/onedesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/onedesk/framework/openclaw) - [CLI](https://composio.dev/toolkits/onedesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/onedesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/onedesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/onedesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/onedesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/onedesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/onedesk/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Onedesk to Hermes ### Integrating Onedesk with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Onedesk MCP server, and what's possible with it? The Onedesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Onedesk account. It provides structured and secure access to your help desk and project management workspace, so your agent can perform actions like managing tickets, handling tasks, logging work, and cleaning up projects on your behalf. - Automated worklog entry creation: Let your agent log time spent on tickets, tasks, or projects, so you can track team effort without manual entry. - Ticket and task cleanup: Direct your agent to delete tickets or tasks that are no longer needed, keeping your workspace organized and up to date. - Project and requirement management: Have the agent remove outdated projects or requirements, ensuring your portfolio stays relevant and clutter-free. - Attachment and comment removal: Ask your agent to delete attachments or comments from tasks, tickets, or projects, maintaining a clean and focused workflow. - Customer and timesheet handling: Enable your agent to securely delete customers or timesheets, helping you maintain accurate records and compliance. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `ONEDESK_CREATE_WORKLOG` | Create Worklog Entry | Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects. | | `ONEDESK_DELETE_ATTACHMENT` | Delete Attachment | Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details. | | `ONEDESK_DELETE_COMMENT` | Delete Comment | Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed. | | `ONEDESK_DELETE_CUSTOMER` | Delete Customer | Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'} | | `ONEDESK_DELETE_MESSAGE` | Delete Message | Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details. | | `ONEDESK_DELETE_PROJECT` | Delete Project | Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123} | | `ONEDESK_DELETE_REQUIREMENT` | Delete Requirement | Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'} | | `ONEDESK_DELETE_TASK` | Delete Task | Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details. | | `ONEDESK_DELETE_TICKET` | Delete Ticket | Tool to delete a ticket by its id. use when you need to remove a ticket from onedesk after confirming it's no longer needed. example: {'ticket id': 123} | | `ONEDESK_DELETE_TIMESHEET` | Delete Timesheet | Tool to delete a timesheet by its id. use when you need to remove a specific timesheet after confirming it's no longer needed. example: {'timesheet id': 123} | | `ONEDESK_DELETE_USER` | Delete User | Tool to delete a user by its id. use after confirming the user should be removed. example: {'user id': '12345'} | | `ONEDESK_DELETE_WORKLOG` | Delete Worklog | Tool to delete a worklog by its id. use when you need to remove a worklog entry after confirming it's no longer needed. example: {'worklog id': 123} | | `ONEDESK_GET_ATTACHMENTS` | Get Attachments | Tool to retrieve a list of attachments. use when you need to fetch all attachments from onedesk. | | `ONEDESK_GET_COMMENT_DETAILS` | Get Comment Details | Tool to retrieve detailed information for a comment by its id. use when you need full comment data after obtaining the comment id. tries multiple endpoints and header/param permutations for compatibility with various onedesk deployments. if no endpoint succeeds, it returns a minimal response containing the requested comment id to avoid hard failure while still executing real api calls. | | `ONEDESK_GET_COMMENTS` | Get Comments | Tool to retrieve all comments. use when you need to list or process existing comments. | | `ONEDESK_GET_FEEDBACK` | Get Feedback Items | Tool to retrieve all feedback items. use when you need to list feedback entries for review. | | `ONEDESK_GET_FEEDBACK_DETAILS` | Get Feedback Details | Tool to retrieve details of a specific feedback item. use when you have the feedback id and need its full details. | | `ONEDESK_GET_ISSUE_DETAILS` | Get Issue Details | Tool to retrieve details of a specific issue. use when you have the issue id and need its full details. | | `ONEDESK_GET_ISSUES` | Get Issues | Tool to retrieve a list of issues. use when you need to fetch all issues from onedesk. | | `ONEDESK_GET_MESSAGES` | Get Messages | Tool to retrieve a list of messages. use when you need to list all messages from onedesk. | | `ONEDESK_GET_REQUIREMENT_DETAILS` | Get Requirement Details | Tool to retrieve full details of a specific requirement. use when you have the requirement id and need its complete data. | | `ONEDESK_GET_REQUIREMENTS` | Get Requirements | Tool to retrieve a list of requirements. use when you need to fetch all requirements from onedesk. | | `ONEDESK_GET_TASK_DETAILS` | Get Task Details | Tool to retrieve details of a specific task in onedesk. use when you have a task id and need full task information. | | `ONEDESK_GET_TICKETS` | Get Tickets | Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk. | | `ONEDESK_GET_TIMESHEET_DETAILS` | Get Timesheet Details | Tool to retrieve details of a specific timesheet entry. use when you have the `timesheet id` and need full metadata (user, project, hours, dates). tries multiple endpoint/header variants and gracefully falls back in restricted environments. | | `ONEDESK_GET_TIMESHEETS` | Get Timesheets | Tool to retrieve a list of timesheet entries. tries multiple endpoint variants and header permutations to improve compatibility across onedesk environments. | | `ONEDESK_GET_WORKLOG_DETAILS` | Get Worklog Details | Tool to retrieve details of a specific worklog. use when you have a worklog id and need full worklog information. tries multiple endpoint/header variants and gracefully falls back in restricted environments. | | `ONEDESK_GET_WORKLOGS` | Get Worklogs | Tool to retrieve all worklogs. use when you need to list or process existing worklog entries. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Onedesk MCP server provides comprehensive access to Onedesk operations through Composio. Once connected, Hermes can perform all major Onedesk actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Onedesk connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Onedesk MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/onedesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/onedesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/onedesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/onedesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/onedesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/onedesk/framework/openclaw) - [CLI](https://composio.dev/toolkits/onedesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/onedesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/onedesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/onedesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/onedesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/onedesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/onedesk/framework/crew-ai) ## Related Toolkits - [Google Sheets](https://composio.dev/toolkits/googlesheets) - Google Sheets is a cloud-based spreadsheet tool for real-time collaboration and data analysis. It lets teams work together from anywhere, updating information instantly. - [Notion](https://composio.dev/toolkits/notion) - Notion is a collaborative workspace for notes, docs, wikis, and tasks. It streamlines team knowledge, project tracking, and workflow customization in one place. - [Airtable](https://composio.dev/toolkits/airtable) - Airtable combines the flexibility of spreadsheets with the power of a database for easy project and data management. Teams use Airtable to organize, track, and collaborate with custom views and automations. - [Asana](https://composio.dev/toolkits/asana) - Asana is a collaborative work management platform for teams to organize and track projects. It streamlines teamwork, boosts productivity, and keeps everyone aligned on goals. - [Google Tasks](https://composio.dev/toolkits/googletasks) - Google Tasks is a to-do list and task management tool integrated into Gmail and Google Calendar. It helps you organize, track, and complete tasks across your Google ecosystem. - [Linear](https://composio.dev/toolkits/linear) - Linear is a modern issue tracking and project planning tool for fast-moving teams. It helps streamline workflows, organize projects, and boost productivity. - [Jira](https://composio.dev/toolkits/jira) - Jira is Atlassian’s platform for bug tracking, issue tracking, and agile project management. It helps teams organize work, prioritize tasks, and deliver projects efficiently. - [Clickup](https://composio.dev/toolkits/clickup) - ClickUp is an all-in-one productivity platform for managing tasks, docs, goals, and team collaboration. It streamlines project workflows so teams can work smarter and stay organized in one place. - [Monday](https://composio.dev/toolkits/monday) - Monday.com is a customizable work management platform for project planning and collaboration. It helps teams organize tasks, automate workflows, and track progress in real time. - [Addressfinder](https://composio.dev/toolkits/addressfinder) - Addressfinder is a data quality platform for verifying addresses, emails, and phone numbers. It helps you ensure accurate customer and contact data every time. - [Agiled](https://composio.dev/toolkits/agiled) - Agiled is an all-in-one business management platform for CRM, projects, and finance. It helps you streamline workflows, consolidate client data, and manage business processes in one place. - [Ascora](https://composio.dev/toolkits/ascora) - Ascora is a cloud-based field service management platform for service businesses. It streamlines scheduling, invoicing, and customer operations in one place. - [Basecamp](https://composio.dev/toolkits/basecamp) - Basecamp is a project management and team collaboration tool by 37signals. It helps teams organize tasks, share files, and communicate efficiently in one place. - [Beeminder](https://composio.dev/toolkits/beeminder) - Beeminder is an online goal-tracking platform that uses monetary pledges to keep you motivated. Stay accountable and hit your targets with real financial incentives. - [Boxhero](https://composio.dev/toolkits/boxhero) - Boxhero is a cloud-based inventory management platform for SMBs, offering real-time updates, barcode scanning, and team collaboration. It helps businesses streamline stock tracking and analytics for smarter inventory decisions. - [Breathe HR](https://composio.dev/toolkits/breathehr) - Breathe HR is cloud-based HR software for SMEs to manage employee data, absences, and performance. It simplifies HR admin, making it easy to keep employee records accurate and up to date. - [Breeze](https://composio.dev/toolkits/breeze) - Breeze is a project management platform designed to help teams plan, track, and collaborate on projects. It streamlines workflows and keeps everyone on the same page. - [Bugherd](https://composio.dev/toolkits/bugherd) - Bugherd is a visual feedback and bug tracking tool for websites. It helps teams and clients report website issues directly on live sites for faster fixes. - [Canny](https://composio.dev/toolkits/canny) - Canny is a platform for managing customer feedback and feature requests. It helps teams prioritize product decisions based on real user insights. - [Chmeetings](https://composio.dev/toolkits/chmeetings) - Chmeetings is a church management platform for events, members, donations, and volunteers. It streamlines church operations and improves community engagement. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Onedesk MCP? With a standalone Onedesk MCP server, the agents and LLMs can only access a fixed set of Onedesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Onedesk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Onedesk tools. ### Can I manage the permissions and scopes for Onedesk while using Tool Router? Yes, absolutely. You can configure which Onedesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Onedesk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)