# Modem

```json
{
  "name": "Modem",
  "slug": "modem",
  "url": "https://composio.dev/toolkits/modem",
  "markdown_url": "https://composio.dev/toolkits/modem.md",
  "logo_url": "https://logos.composio.dev/api/modem",
  "categories": [
    "analytics & data"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-08-20T15:33:10.376Z"
}
```

![Modem logo](https://logos.composio.dev/api/modem)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Modem MCP or direct API to analyze customer conversations, extract topic trends, identify people insights, and trigger workflows through natural language.

## Summary

Modem is a customer intelligence platform that turns conversations into structured topics, people, and company insights.
Use it to analyze feedback patterns and automate customer workflows faster.

## Categories

- analytics & data

## Toolkit Details

- Tools: 30

## Images

- Logo: https://logos.composio.dev/api/modem

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Modem.
  - Setup:
    - Configure Api Key credentials for Modem.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Summarize top customer conversation topics
- Find companies mentioning pricing issues
- List people linked to churn risks

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `MODEM_ADD_PEOPLE_TO_COMPANY` | Add People to Company | Associate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approved API surface has no inverse removal operation. |
| `MODEM_CREATE_COMPANIES` | Create Companies | Create one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company. |
| `MODEM_CREATE_PEOPLE` | Create People | Create one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person. |
| `MODEM_GET_CHANNEL` | Get Channel | Get one channel's source details, connection state, context, timestamps, and message count by UUID. |
| `MODEM_GET_COMPANY` | Get Company | Get one company's core details, connection values, domain, logo, and VIP status by decimal ID. |
| `MODEM_GET_COMPANY_ACTIVITY` | Get Company Activity | Get one company's message count, weekly activity series, and source-level message breakdown. |
| `MODEM_GET_COMPANY_HISTORY` | Get Company History | Get up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit. |
| `MODEM_GET_COMPANY_IDENTITIES` | Get Company Identities | Get external platform identities linked to one company by Modem's identify operation. |
| `MODEM_GET_CURRENT_ORGANIZATION` | Get Current Organization | Return the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan details. |
| `MODEM_GET_PERSON` | Get Person | Get one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates. |
| `MODEM_GET_PERSON_HISTORY` | Get Person History | Get up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit. |
| `MODEM_GET_PERSON_IDENTITIES` | Get Person Identities | Get all external platform identities linked to one person. |
| `MODEM_GET_PERSON_SOURCE_STATS` | Get Person Source Stats | Get one person's message counts broken down by source platform. |
| `MODEM_GET_TOPIC` | Get Topic | Get one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count. |
| `MODEM_GET_TOPIC_GROUPS` | Get Topic Groups | Get every message group assigned to one topic in ascending or descending group-time order. Modem does not paginate or limit this endpoint, so topics with many deeply nested messages can return a large response. |
| `MODEM_GET_TOPIC_HISTORY` | Get Topic History | Get up to 50 topic audit records plus action and merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve audit records beyond the requested limit. |
| `MODEM_GET_TOPIC_PEOPLE` | Get Topic People | Get every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count. |
| `MODEM_IDENTIFY_EXTERNAL_RECORDS` | Identify External Records | Upsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the documented creation fields, links resolved memberships, and reports probable duplicate conflicts without merging them. |
| `MODEM_LIST_CHANNELS` | List Channels | List organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs. |
| `MODEM_LIST_COMPANIES` | List Companies | List companies with person and message aggregates, optionally searching and sorting the result. Returns one page and an opaque continuation cursor. |
| `MODEM_LIST_GROUPS` | List Groups | List message groups for exactly one company or one person, returning compact message content and topic context one page at a time. |
| `MODEM_LIST_PEOPLE` | List People | List people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result. Returns one page and an opaque continuation cursor. |
| `MODEM_LIST_TOPICS` | List and Search Topics | List or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time. Semantic search takes precedence when both search modes are supplied. |
| `MODEM_MERGE_COMPANIES` | Merge Companies Irreversibly | Irreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice. |
| `MODEM_MERGE_PEOPLE` | Merge People Irreversibly | Irreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice. |
| `MODEM_MERGE_TOPICS` | Merge Topics Irreversibly | Irreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; this API cannot undo the merge. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying an identical merge to avoid applying it twice. |
| `MODEM_UPDATE_COMPANIES` | Update Companies | Update one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently. |
| `MODEM_UPDATE_PEOPLE` | Update People | Update one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently. |
| `MODEM_UPDATE_TOPIC` | Update Topic | Update one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issue_type=null clears the classification. |
| `MODEM_UPDATE_TOPICS` | Update Topics | Set priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Modem Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Modem actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List recent customer conversation topics in Modem and summarize the top themes'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List recent customer conversation topics in Modem and summarize the top themes'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for Modem
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Modem tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('Find companies in Modem with recent negative feedback about onboarding')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'Find companies in Modem with recent negative feedback about onboarding'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Modem Integration

- Supports both Modem MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable topic and insight analysis
- Rich coverage for reading, querying, and acting on your Modem customer intelligence data

### 2. Managed Auth

- Bring your Modem API key once, then let Composio handle secure credential storage
- Use auth_configs.create() to configure Modem auth and connected_accounts.link() to connect users cleanly
- Per user and per environment credentials instead of hard-coded keys in your agent code

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Modem actions are shaped so agents can understand customer topics, people, and company insights without guesswork
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Modem
- Scoped, least privilege access to Modem conversations and insights
- Full audit trail of agent actions to support review and compliance

## Use Modem with any AI Agent Framework

Choose a framework you want to connect Modem with:

None listed.

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## Frequently Asked Questions

### Do I need my own developer credentials to use Modem with Composio?

Yes, Modem requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
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