# How to integrate Helpwise MCP with Hermes ```json { "title": "How to integrate Helpwise MCP with Hermes", "toolkit": "Helpwise", "toolkit_slug": "helpwise", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/helpwise/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/helpwise/framework/hermes-agent.md", "updated_at": "2026-05-06T08:15:20.173Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Helpwise account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Helpwise with - [OpenAI Agents SDK](https://composio.dev/toolkits/helpwise/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpwise/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpwise/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpwise/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpwise/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpwise/framework/openclaw) - [CLI](https://composio.dev/toolkits/helpwise/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpwise/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpwise/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpwise/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpwise/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpwise/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpwise/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Helpwise to Hermes ### Integrating Helpwise with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Helpwise MCP server, and what's possible with it? The Helpwise MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpwise account. It provides structured and secure access to your customer communication tools, so your agent can create conversations, manage notes, upload attachments, delete messages, and organize your Helpwise workspace on your behalf. - Attachment management and uploads: Easily upload files as attachments to conversations and retrieve attachment metadata for streamlined file sharing. - Conversation note automation: Let your agent add or remove notes to specific conversations, making it easy to document context or follow up actions. - Mailbox and conversation cleanup: Direct your agent to delete entire conversations, mailboxes, or individual messages for efficient workspace management. - Contact and signature management: Seamlessly delete contacts and email signatures, keeping your Helpwise account up to date and clutter-free. - Webhook and team setup: Have your agent create new webhooks for event notifications or set up Helpwise teams to organize your users for better collaboration. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `HELPWISE_CREATE_ATTACHMENT` | Create attachment | Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata. | | `HELPWISE_CREATE_NOTE` | Add note to conversation | Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context. | | `HELPWISE_CREATE_TEAM` | Create Helpwise Team | Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name. | | `HELPWISE_CREATE_WEBHOOK` | Create Helpwise Webhook | Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers. | | `HELPWISE_DELETE_CONTACT` | Delete Contact | Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks. | | `HELPWISE_DELETE_CONVERSATION` | Delete Helpwise Conversation | Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct. | | `HELPWISE_DELETE_MAILBOX` | Delete Mailbox | Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier. | | `HELPWISE_DELETE_MESSAGE` | Delete Helpwise Message | Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct. | | `HELPWISE_DELETE_NOTE` | Delete Helpwise Note | Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs. | | `HELPWISE_DELETE_SIGNATURE` | Delete Signature | Tool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID. | | `HELPWISE_DELETE_TAG` | Delete Tag | Tool to delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming the ID. | | `HELPWISE_DELETE_TEAM` | Delete Team | Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies. | | `HELPWISE_DELETE_TEMPLATE` | Delete Template | Tool to delete a template. Use when you need to permanently remove an email template by its ID after confirming the ID is correct. | | `HELPWISE_DELETE_WEBHOOK` | Delete Helpwise Webhook | Tool to delete a webhook. Use when you need to remove a specific webhook by its ID after confirming the ID is correct. | | `HELPWISE_GET_ATTACHMENT` | Get Attachment | Tool to retrieve a specific attachment. Use when you need to fetch an attachment by its ID; call after obtaining the attachment ID. | | `HELPWISE_GET_ATTACHMENTS` | Get Conversation Attachments | Tool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account. | | `HELPWISE_GET_CONTACT` | Get Helpwise Contact | Tool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information. | | `HELPWISE_GET_CONVERSATION` | Get Conversation | Tool to retrieve details of a specific conversation. Use when you need full conversation context. | | `HELPWISE_GET_CONVERSATIONS` | Get Conversations | Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis. | | `HELPWISE_GET_MAILBOX` | Get Helpwise Mailbox | Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information. | | `HELPWISE_GET_MAILBOXES` | Get Helpwise Mailboxes | Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating. | | `HELPWISE_GET_MESSAGES` | Get Helpwise Messages | Tool to retrieve messages for a specific conversation. Use when you need to list and paginate messages within a conversation context. | | `HELPWISE_GET_NOTE` | Get Conversation Note | Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information. | | `HELPWISE_GET_NOTES` | Get Conversation Notes | Tool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct. | | `HELPWISE_GET_TAG` | Get Helpwise Tag | Tool to retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID. | | `HELPWISE_GET_TEAM` | Get Helpwise Team | Tool to retrieve details of a specific team by its ID. Use after confirming the team_id. | | `HELPWISE_GET_TEAMS` | Get Helpwise Teams | Tool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management. | | `HELPWISE_GET_TEMPLATES` | Get Helpwise Templates | Tool to retrieve Helpwise email templates. Use when you need to list and paginate all email templates for your account. | | `HELPWISE_GET_USERS` | Get Helpwise Users | Tool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment. | | `HELPWISE_GET_WEBHOOK` | Get Helpwise Webhook | Tool to retrieve details of a specific webhook. Use when you know the webhook ID and need full webhook configuration. | | `HELPWISE_GET_WEBHOOKS` | Get Helpwise Webhooks | Tool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations. | | `HELPWISE_UPDATE_CONTACT` | Update Helpwise Contact | Tool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes. | | `HELPWISE_UPDATE_MAILBOX` | Update Mailbox | Tool to update an existing mailbox. Use when you need to modify mailbox properties (for example name, address, or default status) after confirming the mailbox_id. | | `HELPWISE_UPDATE_MESSAGE` | Update Helpwise Message | Tool to update an existing message. Use when you need to modify message content by its ID. | | `HELPWISE_UPDATE_TAG` | Update Helpwise Tag | Tool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID. | | `HELPWISE_UPDATE_TEMPLATE` | Update Helpwise Template | Tool to update an existing email template. Use when you need to modify template name, subject, or content after confirming the template ID. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Helpwise MCP server provides comprehensive access to Helpwise operations through Composio. Once connected, Hermes can perform all major Helpwise actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Helpwise connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Helpwise MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/helpwise/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpwise/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpwise/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpwise/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpwise/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpwise/framework/openclaw) - [CLI](https://composio.dev/toolkits/helpwise/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpwise/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpwise/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpwise/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpwise/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpwise/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpwise/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. 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It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. 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It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Helpwise MCP? With a standalone Helpwise MCP server, the agents and LLMs can only access a fixed set of Helpwise tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpwise and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpwise tools. ### Can I manage the permissions and scopes for Helpwise while using Tool Router? Yes, absolutely. You can configure which Helpwise scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpwise data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)