# How to integrate Helpdesk MCP with Hermes ```json { "title": "How to integrate Helpdesk MCP with Hermes", "toolkit": "Helpdesk", "toolkit_slug": "helpdesk", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/helpdesk/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/helpdesk/framework/hermes-agent.md", "updated_at": "2026-05-06T08:15:17.397Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Helpdesk account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Helpdesk with - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Helpdesk to Hermes ### Integrating Helpdesk with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Helpdesk MCP server, and what's possible with it? The Helpdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpdesk account. It provides structured and secure access to your ticketing system, so your agent can perform actions like listing support agents, managing contacts, retrieving canned responses, and reviewing automation rules on your behalf. - Agent and team management: Instantly list all support agents and teams in your Helpdesk account, making it easy to organize and delegate customer inquiries. - Contact and subscription retrieval: Pull up detailed contact lists and subscription information so your agent always has up-to-date customer and account data at hand. - Canned response access: Let your agent fetch and suggest predefined reply templates, ensuring fast and consistent communication with customers. - Rules and automation overview: Review all configured automation rules in your helpdesk, helping your agent stay aligned with your business processes and ticketing workflows. - Account configuration insights: Retrieve lists of custom fields, reply addresses, licenses, and email domains to support personalized automation and account management tasks. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `HELPDESK_LIST_AGENTS` | List Agents | Tool to list agents. Use when you need to retrieve all agents on the account. | | `HELPDESK_LIST_CANNED_RESPONSES` | List Canned Responses | Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets. | | `HELPDESK_LIST_CONTACTS` | List Contacts | Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination. | | `HELPDESK_LIST_CUSTOM_FIELDS` | List Custom Fields | Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication. | | `HELPDESK_LIST_EMAIL_DOMAINS` | List Email Domains | Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating. | | `HELPDESK_LIST_LICENSES` | List Licenses | Tool to list all licenses for an account. Use when you need to retrieve license configurations. | | `HELPDESK_LIST_REPLY_ADDRESSES` | List Reply Addresses | Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses. | | `HELPDESK_LIST_RULES` | List Rules | Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules. | | `HELPDESK_LIST_SUBSCRIPTIONS` | List Subscriptions | Tool to list subscriptions. Use when you need to retrieve current or historical subscription details. | | `HELPDESK_LIST_TEAMS` | List Teams | Tool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List all teams". | | `HELPDESK_LIST_TICKETS` | List Tickets | Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters. | | `HELPDESK_LIST_TRUSTED_EMAILS` | List Trusted Emails | Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating. | | `HELPDESK_LIST_VIEWS` | List Views | Tool to list agent views. Use when you need to retrieve saved ticket views after authentication. | | `HELPDESK_LIST_WEBHOOKS` | List Webhooks | Tool to list all webhooks configured for events. Use when you need to retrieve webhook configurations for an account. | | `HELPDESK_VIEW_AGENT` | View Agent | Tool to retrieve details of a specific agent (v1). Use after confirming agent ID. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Helpdesk MCP server provides comprehensive access to Helpdesk operations through Composio. Once connected, Hermes can perform all major Helpdesk actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Helpdesk connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Helpdesk MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time. - [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality. - [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster. - [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment. - [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support. - [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach. - [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Helpdesk MCP? With a standalone Helpdesk MCP server, the agents and LLMs can only access a fixed set of Helpdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpdesk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpdesk tools. ### Can I manage the permissions and scopes for Helpdesk while using Tool Router? Yes, absolutely. You can configure which Helpdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpdesk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)