# How to integrate Helpdesk MCP with Google ADK ```json { "title": "How to integrate Helpdesk MCP with Google ADK", "toolkit": "Helpdesk", "toolkit_slug": "helpdesk", "framework": "Google ADK", "framework_slug": "google-adk", "url": "https://composio.dev/toolkits/helpdesk/framework/google-adk", "markdown_url": "https://composio.dev/toolkits/helpdesk/framework/google-adk.md", "updated_at": "2026-05-12T10:14:46.078Z" } ``` ## Introduction This guide walks you through connecting Helpdesk to Google ADK using the Composio tool router. By the end, you'll have a working Helpdesk agent that can list all agents available for support, show all active canned responses for tickets, retrieve contact details for a specific customer through natural language commands. This guide will help you understand how to give your Google ADK agent real control over a Helpdesk account through Composio's Helpdesk MCP server. Before we dive in, let's take a quick look at the key ideas and tools involved. ## Also integrate Helpdesk with - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/helpdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## TL;DR Here's what you'll learn: - Get a Helpdesk account set up and connected to Composio - Install the Google ADK and Composio packages - Create a Composio Tool Router session for Helpdesk - Build an agent that connects to Helpdesk through MCP - Interact with Helpdesk using natural language ## What is Google ADK? Google ADK (Agents Development Kit) is Google's framework for building AI agents powered by Gemini models. It provides tools for creating agents that can use external services through the Model Context Protocol. Key features include: - Gemini Integration: Native support for Google's Gemini models - MCP Toolset: Built-in support for Model Context Protocol tools - Streamable HTTP: Connect to external services through streamable HTTP - CLI and Web UI: Run agents via command line or web interface ## What is the Helpdesk MCP server, and what's possible with it? The Helpdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpdesk account. It provides structured and secure access to your ticketing system, so your agent can perform actions like listing support agents, managing contacts, retrieving canned responses, and reviewing automation rules on your behalf. - Agent and team management: Instantly list all support agents and teams in your Helpdesk account, making it easy to organize and delegate customer inquiries. - Contact and subscription retrieval: Pull up detailed contact lists and subscription information so your agent always has up-to-date customer and account data at hand. - Canned response access: Let your agent fetch and suggest predefined reply templates, ensuring fast and consistent communication with customers. - Rules and automation overview: Review all configured automation rules in your helpdesk, helping your agent stay aligned with your business processes and ticketing workflows. - Account configuration insights: Retrieve lists of custom fields, reply addresses, licenses, and email domains to support personalized automation and account management tasks. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `HELPDESK_LIST_AGENTS` | List Agents | Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions. | | `HELPDESK_LIST_CANNED_RESPONSES` | List Canned Responses | Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets. | | `HELPDESK_LIST_CUSTOM_FIELDS` | List Custom Fields | Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication. | | `HELPDESK_LIST_EMAIL_DOMAINS` | List Email Domains | Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account. | | `HELPDESK_LIST_LICENSES` | List Licenses | Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account. | | `HELPDESK_LIST_REPLY_ADDRESSES` | List Reply Addresses | Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use this action to: - Get all available reply addresses and their verification status - Retrieve reply address IDs for use in other operations (e.g., creating mailboxes) - Check which email domains are being used for reply addresses - Audit reply address configuration across the account No parameters required - returns all reply addresses accessible to the authenticated account. | | `HELPDESK_LIST_RULES` | List Rules | Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules. | | `HELPDESK_LIST_SUBSCRIPTIONS` | List Subscriptions | Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pricing, billing cycles, trial periods, and subscription states. Both filter parameters are optional - omit them to retrieve all subscriptions. | | `HELPDESK_LIST_TEAMS` | List Teams | Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to: - Get team IDs for use in other API operations - Retrieve team names and configurations - Audit team settings and reply addresses - View team integration configurations No parameters required - returns all teams accessible to the authenticated account. | | `HELPDESK_LIST_TICKETS` | List Tickets | List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves tickets from specified silo (tickets, archive, trash, or spam) - Supports cursor-based pagination for efficient navigation through large datasets - Configurable page size (1-100 tickets per page) - Multiple sort options (createdAt, updatedAt, lastMessageAt) in ascending or descending order Common use cases: - Get all open tickets: Use default parameters with silo='tickets' - Browse archived tickets: Set silo='archive' - Paginate through results: Use next_value and next_id from previous response | | `HELPDESK_LIST_TRUSTED_EMAILS` | List Trusted Emails | Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating. | | `HELPDESK_LIST_VIEWS` | List Views | Tool to list agent views. Use when you need to retrieve saved ticket views after authentication. | | `HELPDESK_LIST_WEBHOOKS` | List Webhooks | Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook configurations. | | `HELPDESK_VIEW_AGENT` | View Agent | Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about a specific agent after obtaining their ID from the list_agents action. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Helpdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent to Helpdesk. It provides structured and secure access so your agent can perform Helpdesk operations on your behalf through a secure, permission-based interface. With Composio's managed implementation, you don't have to create your own developer app. For production, if you're building an end product, we recommend using your own credentials. The managed server helps you prototype fast and go from 0-1 faster. ## Step-by-step Guide ### 1. Prerequisites Before starting, make sure you have: - A Google API key for Gemini models - A Composio account and API key - Python 3.9 or later installed - Basic familiarity with Python ### 1. Getting API Keys for Google and Composio Google API Key - Go to [Google AI Studio](https://aistudio.google.com/app/apikey) and create an API key. - Copy the key and keep it safe. You will put this in GOOGLE_API_KEY. Composio API Key and User ID - Log in to the [Composio dashboard](https://dashboard.composio.dev?utm_source=toolkits&utm_medium=framework_docs). - Go to Settings → API Keys and copy your Composio API key. Use this for COMPOSIO_API_KEY. - Decide on a stable user identifier to scope sessions, often your email or a user ID. Use this for COMPOSIO_USER_ID. ### 2. Install dependencies Inside your virtual environment, install the required packages. What's happening: - google-adk is Google's Agents Development Kit - composio connects your agent to Helpdesk via MCP - python-dotenv loads environment variables ```bash pip install google-adk composio python-dotenv ``` ### 3. Set up ADK project Set up a new Google ADK project. What's happening: - This creates an agent folder with a root agent file and .env file ```bash adk create my_agent ``` ### 4. Set environment variables Save all your credentials in the .env file. What's happening: - GOOGLE_API_KEY authenticates with Google's Gemini models - COMPOSIO_API_KEY authenticates with Composio - COMPOSIO_USER_ID identifies the user for session management ```bash GOOGLE_API_KEY=your-google-api-key COMPOSIO_API_KEY=your-composio-api-key COMPOSIO_USER_ID=your-user-id-or-email ``` ### 5. Import modules and validate environment What's happening: - os reads environment variables - Composio is the main Composio SDK client - GoogleProvider declares that you are using Google ADK as the agent runtime - Agent is the Google ADK LLM agent class - McpToolset lets the ADK agent call MCP tools over HTTP ```python import os import warnings from composio import Composio from dotenv import load_dotenv from google.adk.agents.llm_agent import Agent from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams from google.adk.tools.mcp_tool.mcp_toolset import McpToolset load_dotenv() warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*") GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY") COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY") COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID") if not GOOGLE_API_KEY: raise ValueError("GOOGLE_API_KEY is not set in the environment.") if not COMPOSIO_API_KEY: raise ValueError("COMPOSIO_API_KEY is not set in the environment.") if not COMPOSIO_USER_ID: raise ValueError("COMPOSIO_USER_ID is not set in the environment.") ``` ### 6. Create Composio client and Tool Router session What's happening: - Authenticates to Composio with your API key - Declares Google ADK as the provider - Spins up a short-lived MCP endpoint for your user and selected toolkit - Stores the MCP HTTP URL for the ADK MCP integration ```python composio_client = Composio(api_key=COMPOSIO_API_KEY) composio_session = composio_client.create( user_id=COMPOSIO_USER_ID, toolkits=["helpdesk"], ) COMPOSIO_MCP_URL = composio_session.mcp.url, print(f"Composio MCP URL: {COMPOSIO_MCP_URL}") ``` ### 7. Set up the McpToolset and create the Agent What's happening: - Connects the ADK agent to the Composio MCP endpoint through McpToolset - Uses Gemini as the model powering the agent - Lists exact tool names in instruction to reduce misnamed tool calls ```python composio_toolset = McpToolset( connection_params=StreamableHTTPConnectionParams( url=COMPOSIO_MCP_URL, headers={"x-api-key": COMPOSIO_API_KEY} ) ) root_agent = Agent( model="gemini-2.5-flash", name="composio_agent", description="An agent that uses Composio tools to perform actions.", instruction=( "You are a helpful assistant connected to Composio. " "You have the following tools available: " "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, " "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. " "Use these tools to help users with Helpdesk operations." ), tools=[composio_toolset], ) print("\nAgent setup complete. You can now run this agent directly ;)") ``` ### 8. Run the agent Execute the agent from the project root. The web command opens a web portal where you can chat with the agent. What's happening: - adk run runs the agent in CLI mode - adk web . opens a web UI for interactive testing ```bash # Run in CLI mode adk run my_agent # Or run in web UI mode adk web ``` ## Complete Code ```python import os import warnings from composio import Composio from composio_google import GoogleProvider from dotenv import load_dotenv from google.adk.agents.llm_agent import Agent from google.adk.tools.mcp_tool.mcp_session_manager import StreamableHTTPConnectionParams from google.adk.tools.mcp_tool.mcp_toolset import McpToolset load_dotenv() warnings.filterwarnings("ignore", message=".*BaseAuthenticatedTool.*") GOOGLE_API_KEY = os.getenv("GOOGLE_API_KEY") COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY") COMPOSIO_USER_ID = os.getenv("COMPOSIO_USER_ID") if not GOOGLE_API_KEY: raise ValueError("GOOGLE_API_KEY is not set in the environment.") if not COMPOSIO_API_KEY: raise ValueError("COMPOSIO_API_KEY is not set in the environment.") if not COMPOSIO_USER_ID: raise ValueError("COMPOSIO_USER_ID is not set in the environment.") composio_client = Composio(api_key=COMPOSIO_API_KEY, provider=GoogleProvider()) composio_session = composio_client.create( user_id=COMPOSIO_USER_ID, toolkits=["helpdesk"], ) COMPOSIO_MCP_URL = composio_session.mcp.url composio_toolset = McpToolset( connection_params=StreamableHTTPConnectionParams( url=COMPOSIO_MCP_URL, headers={"x-api-key": COMPOSIO_API_KEY} ) ) root_agent = Agent( model="gemini-2.5-flash", name="composio_agent", description="An agent that uses Composio tools to perform actions.", instruction=( "You are a helpful assistant connected to Composio. " "You have the following tools available: " "COMPOSIO_SEARCH_TOOLS, COMPOSIO_MULTI_EXECUTE_TOOL, " "COMPOSIO_MANAGE_CONNECTIONS, COMPOSIO_REMOTE_BASH_TOOL, COMPOSIO_REMOTE_WORKBENCH. " "Use these tools to help users with Helpdesk operations." ), tools=[composio_toolset], ) print("\nAgent setup complete. You can now run this agent directly ;)") ``` ## Conclusion You've successfully integrated Helpdesk with the Google ADK through Composio's MCP Tool Router. Your agent can now interact with Helpdesk using natural language commands. Key takeaways: - The Tool Router approach dynamically routes requests to the appropriate Helpdesk tools - Environment variables keep your credentials secure and separate from code - Clear agent instructions reduce tool calling errors - The ADK web UI provides an interactive interface for testing and development You can extend this setup by adding more toolkits to the toolkits array in your session configuration. ## How to build Helpdesk MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/helpdesk/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/helpdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time. - [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality. - [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster. - [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment. - [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support. - [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach. - [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Helpdesk MCP? With a standalone Helpdesk MCP server, the agents and LLMs can only access a fixed set of Helpdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpdesk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Google ADK? Yes, you can. Google ADK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpdesk tools. ### Can I manage the permissions and scopes for Helpdesk while using Tool Router? Yes, absolutely. You can configure which Helpdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpdesk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)