# How to integrate Helpdesk MCP with Claude Code ```json { "title": "How to integrate Helpdesk MCP with Claude Code", "toolkit": "Helpdesk", "toolkit_slug": "helpdesk", "framework": "Claude Code", "framework_slug": "claude-code", "url": "https://composio.dev/toolkits/helpdesk/framework/claude-code", "markdown_url": "https://composio.dev/toolkits/helpdesk/framework/claude-code.md", "updated_at": "2026-05-12T10:14:46.078Z" } ``` ## Introduction Manage your Helpdesk directly from Claude Code with zero worries about OAuth hassles, API-breaking issues, or reliability and security concerns. You can do this in two different ways: - Via [Composio Connect](https://dashboard.composio.dev/login?utm_source=toolkits&utm_medium=framework_template&utm_campaign=claude-code&utm_content=composio_connect&next=%2F~%2Forg%2Fconnect%2Fclients%2Fclaude-code) - Direct and easiest approach - Via [Composio SDK](https://docs.composio.dev/docs?utm_source=toolkits&utm_medium=framework_template&utm_campaign=claude-code&utm_content=composio_sdk) - Programmatic approach with more control ## Also integrate Helpdesk with - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/helpdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## TL;DR - Only one MCP URL to connect multiple apps with Claude Code with zero auth hassles. - Programmatic tool calling allows LLMs to write its code in a remote workbench to handle complex tool chaining. Reduces to-and-fro with LLMs for frequent tool calling. - Handling Large tool responses out of LLM context to minimize context rot. - Dynamic just-in-time access to 20,000 tools across 1000+ other Apps for cross-app workflows. It loads the tools you need, so LLMs aren't overwhelmed by tools you don't need. ## Connect Helpdesk to Claude Code ### Connecting Helpdesk to Claude Code using Composio 1. Add the Composio MCP to Claude ```bash claude mcp add --scope user --transport http composio https://connect.composio.dev/mcp ``` ## What is Claude Code? Claude Code is Anthropic's command line developer tool that lets you use Claude directly inside your terminal. Instead of switching between your editor, browser, and chat, you can stay in your project folder and ask Claude to help you build, debug, refactor, and understand code right where you're working. Key features include: - Terminal-Native Experience: Work with Claude directly in your command line without switching contexts - MCP Support: Built-in support for Model Context Protocol servers to extend Claude's capabilities - Project Context: Claude understands your project structure and can read, write, and modify files - Interactive Development: Ask questions, debug code, and get help in real-time while coding - Multi-Platform: Works on macOS, Linux, WSL, and Windows ## What is the Helpdesk MCP server, and what's possible with it? The Helpdesk MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Helpdesk account. It provides structured and secure access to your ticketing system, so your agent can perform actions like listing support agents, managing contacts, retrieving canned responses, and reviewing automation rules on your behalf. - Agent and team management: Instantly list all support agents and teams in your Helpdesk account, making it easy to organize and delegate customer inquiries. - Contact and subscription retrieval: Pull up detailed contact lists and subscription information so your agent always has up-to-date customer and account data at hand. - Canned response access: Let your agent fetch and suggest predefined reply templates, ensuring fast and consistent communication with customers. - Rules and automation overview: Review all configured automation rules in your helpdesk, helping your agent stay aligned with your business processes and ticketing workflows. - Account configuration insights: Retrieve lists of custom fields, reply addresses, licenses, and email domains to support personalized automation and account management tasks. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `HELPDESK_LIST_AGENTS` | List Agents | Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions. | | `HELPDESK_LIST_CANNED_RESPONSES` | List Canned Responses | Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets. | | `HELPDESK_LIST_CUSTOM_FIELDS` | List Custom Fields | Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication. | | `HELPDESK_LIST_EMAIL_DOMAINS` | List Email Domains | Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account. | | `HELPDESK_LIST_LICENSES` | List Licenses | Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account. | | `HELPDESK_LIST_REPLY_ADDRESSES` | List Reply Addresses | Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use this action to: - Get all available reply addresses and their verification status - Retrieve reply address IDs for use in other operations (e.g., creating mailboxes) - Check which email domains are being used for reply addresses - Audit reply address configuration across the account No parameters required - returns all reply addresses accessible to the authenticated account. | | `HELPDESK_LIST_RULES` | List Rules | Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules. | | `HELPDESK_LIST_SUBSCRIPTIONS` | List Subscriptions | Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pricing, billing cycles, trial periods, and subscription states. Both filter parameters are optional - omit them to retrieve all subscriptions. | | `HELPDESK_LIST_TEAMS` | List Teams | Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to: - Get team IDs for use in other API operations - Retrieve team names and configurations - Audit team settings and reply addresses - View team integration configurations No parameters required - returns all teams accessible to the authenticated account. | | `HELPDESK_LIST_TICKETS` | List Tickets | List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves tickets from specified silo (tickets, archive, trash, or spam) - Supports cursor-based pagination for efficient navigation through large datasets - Configurable page size (1-100 tickets per page) - Multiple sort options (createdAt, updatedAt, lastMessageAt) in ascending or descending order Common use cases: - Get all open tickets: Use default parameters with silo='tickets' - Browse archived tickets: Set silo='archive' - Paginate through results: Use next_value and next_id from previous response | | `HELPDESK_LIST_TRUSTED_EMAILS` | List Trusted Emails | Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating. | | `HELPDESK_LIST_VIEWS` | List Views | Tool to list agent views. Use when you need to retrieve saved ticket views after authentication. | | `HELPDESK_LIST_WEBHOOKS` | List Webhooks | Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook configurations. | | `HELPDESK_VIEW_AGENT` | View Agent | Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about a specific agent after obtaining their ID from the list_agents action. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Helpdesk MCP server is an implementation of the Model Context Protocol that connects Claude Code (and other AI assistants like Claude and Cursor) directly to your Helpdesk account. It provides structured and secure access so Claude can perform Helpdesk operations on your behalf. With Composio's managed implementation, you don't have to create your own developer app. For production, if you're building an end product, we recommend using your own credentials. The managed server helps you prototype fast and go from 0-1 faster. ## Step-by-step Guide ### 1. Prerequisites Before starting, make sure you have: - Claude Pro, Max, or API billing enabled Anthropic account - Composio API Key - A Helpdesk account - Basic knowledge of Python or TypeScript ### 1. Install Claude Code To install Claude Code, use one of the following methods based on your operating system: ```bash # macOS, Linux, WSL curl -fsSL https://claude.ai/install.sh | bash # Windows PowerShell irm https://claude.ai/install.ps1 | iex # Windows CMD curl -fsSL https://claude.ai/install.cmd -o install.cmd && install.cmd && del install.cmd ``` ### 2. Set up Claude Code Open a terminal, go to your project folder, and start Claude Code: - Claude Code will open in your terminal - Follow the prompts to sign in with your Anthropic account - Complete the authentication flow - Once authenticated, you can start using Claude Code ```bash cd your-project-folder claude ``` ### 3. Set up environment variables Create a .env file in your project root with the following variables: - COMPOSIO_API_KEY authenticates with Composio (get it from [Composio dashboard](https://dashboard.composio.dev/login?utm_source=toolkits&utm_medium=framework_template&utm_campaign=claude-code&utm_content=api_key&next=%2F~%2Forg%2Fconnect%2Fclients%2Fclaude-code)) - USER_ID identifies the user for session management (use any unique identifier) ```bash COMPOSIO_API_KEY=your_composio_api_key_here USER_ID=your_user_id_here ``` ### 4. Install Composio library No description provided. ```python pip install composio-core python-dotenv ``` ```typescript npm install @composio/core dotenv ``` ### 5. Generate Composio MCP URL No description provided. ```python import os from composio import Composio from dotenv import load_dotenv load_dotenv() COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY") USER_ID = os.getenv("USER_ID") composio_client = Composio(api_key=COMPOSIO_API_KEY) composio_session = composio_client.create( user_id=USER_ID, toolkits=["helpdesk"], ) COMPOSIO_MCP_URL = composio_session.mcp.url print(f"MCP URL: {COMPOSIO_MCP_URL}") print(f"\nUse this command to add to Claude Code:") print(f'claude mcp add --transport http helpdesk-composio "{COMPOSIO_MCP_URL}" --headers "X-API-Key:{COMPOSIO_API_KEY}"') ``` ```typescript import 'dotenv/config'; import { Composio } from '@composio/core'; const { COMPOSIO_API_KEY, USER_ID } = process.env; if (!COMPOSIO_API_KEY || !USER_ID) { throw new Error('COMPOSIO_API_KEY and USER_ID required in .env'); } const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY }); const composioSession = await composioClient.create(USER_ID, { toolkits: ['helpdesk'], }); const composioMcpUrl = composioSession?.mcp.url; console.log(`MCP URL: ${composioMcpUrl}`); console.log(`\nUse this command to add to Claude Code:`); console.log(`claude mcp add --transport http helpdesk-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`); ``` ### 6. Run the script and copy the MCP URL No description provided. ```python python generate_mcp_url.py ``` ```typescript node --loader ts-node/esm generate_mcp_url.ts # or if using tsx tsx generate_mcp_url.ts ``` ### 7. Add Helpdesk MCP to Claude Code In your terminal, add the MCP server using the command from the previous step. The command format is: - claude mcp add registers a new MCP server with Claude Code - --transport http specifies that this is an HTTP-based MCP server - The server name (helpdesk-composio) is how you'll reference it - The URL points to your Composio Tool Router session - --headers includes your Composio API key for authentication After running the command, close the current Claude Code session and start a new one for the changes to take effect. ```bash claude mcp add --transport http helpdesk-composio "YOUR_MCP_URL_HERE" --headers "X-API-Key:YOUR_COMPOSIO_API_KEY" # Then restart Claude Code exit claude ``` ### 8. Verify the installation Check that your Helpdesk MCP server is properly configured. - This command lists all MCP servers registered with Claude Code - You should see your helpdesk-composio entry in the list - This confirms that Claude Code can now access Helpdesk tools If everything is wired up, you should see your helpdesk-composio entry listed: ```bash claude mcp list ``` ### 9. Authenticate Helpdesk The first time you try to use Helpdesk tools, you'll be prompted to authenticate. - Claude Code will detect that you need to authenticate with Helpdesk - It will show you an authentication link - Open the link in your browser (or copy/paste it) - Complete the Helpdesk authorization flow - Return to the terminal and start using Helpdesk through Claude Code Once authenticated, you can ask Claude Code to perform Helpdesk operations in natural language. For example: - "List all agents available for support" - "Show all active canned responses for tickets" - "Retrieve contact details for a specific customer" ## Complete Code ```python import os from composio import Composio from dotenv import load_dotenv load_dotenv() COMPOSIO_API_KEY = os.getenv("COMPOSIO_API_KEY") USER_ID = os.getenv("USER_ID") composio_client = Composio(api_key=COMPOSIO_API_KEY) composio_session = composio_client.create( user_id=USER_ID, toolkits=["helpdesk"], ) COMPOSIO_MCP_URL = composio_session.mcp.url print(f"MCP URL: {COMPOSIO_MCP_URL}") print(f"\nUse this command to add to Claude Code:") print(f'claude mcp add --transport http helpdesk-composio "{COMPOSIO_MCP_URL}" --headers "X-API-Key:{COMPOSIO_API_KEY}"') ``` ```typescript import 'dotenv/config'; import { Composio } from '@composio/core'; const { COMPOSIO_API_KEY, USER_ID } = process.env; if (!COMPOSIO_API_KEY || !USER_ID) { throw new Error('COMPOSIO_API_KEY and USER_ID required in .env'); } const composioClient = new Composio({ apiKey: COMPOSIO_API_KEY }); const composioSession = await composioClient.create(USER_ID, { toolkits: ['helpdesk'], }); const composioMcpUrl = composioSession?.mcp.url; console.log(`MCP URL: ${composioMcpUrl}`); console.log(`\nUse this command to add to Claude Code:`); console.log(`claude mcp add --transport http helpdesk-composio "${composioMcpUrl}" --headers "X-API-Key:${COMPOSIO_API_KEY}"`); ``` ## Conclusion You've successfully integrated Helpdesk with Claude Code using Composio's MCP server. Now you can interact with Helpdesk directly from your terminal using natural language commands. Key features of this setup: - Terminal-native experience without switching contexts - Natural language commands for Helpdesk operations - Secure authentication through Composio's managed MCP - Tool Router for dynamic tool discovery and execution Next steps: - Try asking Claude Code to perform various Helpdesk operations - Add more toolkits to your Tool Router session for multi-app workflows - Integrate this setup into your development workflow for increased productivity You can extend this by adding more toolkits, implementing custom workflows, or building automation scripts that leverage Claude Code's capabilities. ## How to build Helpdesk MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk) - [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/helpdesk/framework/codex) - [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw) - [Hermes](https://composio.dev/toolkits/helpdesk/framework/hermes-agent) - [CLI](https://composio.dev/toolkits/helpdesk/framework/cli) - [Google ADK](https://composio.dev/toolkits/helpdesk/framework/google-adk) - [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time. - [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality. - [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster. - [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment. - [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support. - [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach. - [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Helpdesk MCP? With a standalone Helpdesk MCP server, the agents and LLMs can only access a fixed set of Helpdesk tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Helpdesk and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Claude Code? Yes, you can. Claude Code fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Helpdesk tools. ### Can I manage the permissions and scopes for Helpdesk while using Tool Router? Yes, absolutely. You can configure which Helpdesk scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Helpdesk data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)