# Helpdesk

```json
{
  "name": "Helpdesk",
  "slug": "helpdesk",
  "url": "https://composio.dev/toolkits/helpdesk",
  "markdown_url": "https://composio.dev/toolkits/helpdesk.md",
  "logo_url": "https://logos.composio.dev/api/helpdesk",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-05-12T10:14:46.078Z"
}
```

![Helpdesk logo](https://logos.composio.dev/api/helpdesk)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Helpdesk MCP or direct API to create tickets, update statuses, assign agents, and fetch ticket histories through natural language.

## Summary

HelpDesk is a ticketing platform that organizes and manages customer support inquiries. It helps teams streamline their support workflows and respond to customers efficiently.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 14

## Images

- Logo: https://logos.composio.dev/api/helpdesk

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for Helpdesk.
  - Setup:
    - Configure Api Key credentials for Helpdesk.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- List all agents available for support
- Show all active canned responses for tickets
- Retrieve contact details for a specific customer
- List all teams handling support tickets

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `HELPDESK_LIST_AGENTS` | List Agents | Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions. |
| `HELPDESK_LIST_CANNED_RESPONSES` | List Canned Responses | Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets. |
| `HELPDESK_LIST_CUSTOM_FIELDS` | List Custom Fields | Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication. |
| `HELPDESK_LIST_EMAIL_DOMAINS` | List Email Domains | Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account. |
| `HELPDESK_LIST_LICENSES` | List Licenses | Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account. |
| `HELPDESK_LIST_REPLY_ADDRESSES` | List Reply Addresses | Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use this action to: - Get all available reply addresses and their verification status - Retrieve reply address IDs for use in other operations (e.g., creating mailboxes) - Check which email domains are being used for reply addresses - Audit reply address configuration across the account No parameters required - returns all reply addresses accessible to the authenticated account. |
| `HELPDESK_LIST_RULES` | List Rules | Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules. |
| `HELPDESK_LIST_SUBSCRIPTIONS` | List Subscriptions | Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pricing, billing cycles, trial periods, and subscription states. Both filter parameters are optional - omit them to retrieve all subscriptions. |
| `HELPDESK_LIST_TEAMS` | List Teams | Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to: - Get team IDs for use in other API operations - Retrieve team names and configurations - Audit team settings and reply addresses - View team integration configurations No parameters required - returns all teams accessible to the authenticated account. |
| `HELPDESK_LIST_TICKETS` | List Tickets | List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves tickets from specified silo (tickets, archive, trash, or spam) - Supports cursor-based pagination for efficient navigation through large datasets - Configurable page size (1-100 tickets per page) - Multiple sort options (createdAt, updatedAt, lastMessageAt) in ascending or descending order Common use cases: - Get all open tickets: Use default parameters with silo='tickets' - Browse archived tickets: Set silo='archive' - Paginate through results: Use next_value and next_id from previous response |
| `HELPDESK_LIST_TRUSTED_EMAILS` | List Trusted Emails | Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating. |
| `HELPDESK_LIST_VIEWS` | List Views | Tool to list agent views. Use when you need to retrieve saved ticket views after authentication. |
| `HELPDESK_LIST_WEBHOOKS` | List Webhooks | Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook configurations. |
| `HELPDESK_VIEW_AGENT` | View Agent | Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about a specific agent after obtaining their ID from the list_agents action. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute Helpdesk Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute Helpdesk actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List all open support tickets created this week'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List all open support tickets created this week'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK and Claude Agent SDK
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Create Tool Router Session

Initialize the Composio client and create a Tool Router session
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });

console.log("Creating Tool Router session...");
const { mcp } = await composio.create('your-user-id');
console.log(`Tool Router session created: ${mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to Helpdesk tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List all teams in Helpdesk')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText, stepCountIs } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: mcp.url,
    headers: { 'x-api-key': 'your-composio-api-key' }
  }
});

const tools = await client.tools();

const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{ role: 'user', content: 'List all teams in Helpdesk' }],
  stopWhen: stepCountIs( 5 )
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native Helpdesk Integration

- Supports both Helpdesk MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable tool execution
- Rich coverage for reading, writing, and querying your Helpdesk data

### 2. Managed Auth

- Built-in API key management with secure storage
- Central place to manage, scope, and revoke Helpdesk access
- Per user and per environment credentials instead of hard-coded keys

### 3. Agent Optimized Design

- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access Helpdesk
- Scoped, least privilege access to Helpdesk resources
- Full audit trail of agent actions to support review and compliance

## Use Helpdesk with any AI Agent Framework

Choose a framework you want to connect Helpdesk with:

- [OpenAI Agents SDK](https://composio.dev/toolkits/helpdesk/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/helpdesk/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/helpdesk/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/helpdesk/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/helpdesk/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/helpdesk/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/helpdesk/framework/hermes-agent)
- [Google ADK](https://composio.dev/toolkits/helpdesk/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/helpdesk/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/helpdesk/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/helpdesk/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/helpdesk/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/helpdesk/framework/crew-ai)
- [Pydantic AI](https://composio.dev/toolkits/helpdesk/framework/pydantic-ai)
- [AutoGen](https://composio.dev/toolkits/helpdesk/framework/autogen)

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## Frequently Asked Questions

### Do I need my own developer credentials to use Helpdesk with Composio?

Yes, Helpdesk requires you to configure your own API key credentials. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)