# HelpSpot

```json
{
  "name": "HelpSpot",
  "slug": "help_spot",
  "url": "https://composio.dev/toolkits/help_spot",
  "markdown_url": "https://composio.dev/toolkits/help_spot.md",
  "logo_url": "https://logos.composio.dev/api/helpspot",
  "categories": [
    "sales & customer support"
  ],
  "is_composio_managed": false,
  "updated_at": "2026-08-20T15:32:16.198Z"
}
```

![HelpSpot logo](https://logos.composio.dev/api/helpspot)

## Description

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with HelpSpot MCP or direct API to manage support requests, update ticket metadata, track staff workflows, and generate help desk reports through natural language.

## Summary

HelpSpot is a customer support platform for managing help desk requests, staff workflows, time tracking, and reports.
It helps support teams organize customer issues, reuse saved responses, and keep service work visible.

## Categories

- sales & customer support

## Toolkit Details

- Tools: 10

## Images

- Logo: https://logos.composio.dev/api/helpspot

## Authentication

- **Api Key**
  - Type: `api_key`
  - Description: Api Key authentication for HelpSpot.
  - Setup:
    - Configure Api Key credentials for HelpSpot.
    - Use the credentials when creating an auth config in Composio.

## Suggested Prompts

- Summarize new HelpSpot requests by priority
- Create saved responses for billing tickets
- Report staff time tracked this week

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `HELP_SPOT_CREATE_REQUEST` | Create Request | Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications. |
| `HELP_SPOT_GET_CURRENT_USER` | Get Current User | Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens. |
| `HELP_SPOT_GET_REQUEST` | Get Request | Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape. |
| `HELP_SPOT_LIST_FILTERS` | List Filters | List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq. |
| `HELP_SPOT_LIST_SAVED_RESPONSES` | List Saved Responses | List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates. |
| `HELP_SPOT_LIST_SUPPORT_OPTIONS` | List Support Options | List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests. |
| `HELP_SPOT_RUN_FILTER` | Run Filter | Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter. |
| `HELP_SPOT_SEARCH_REQUESTS` | Search Requests | Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page. |
| `HELP_SPOT_SET_REQUEST_SUBSCRIPTION` | Set Request Subscription | Subscribe or unsubscribe a staff user from updates to one support request. |
| `HELP_SPOT_UPDATE_REQUEST` | Update Request | Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent. |

## Supported Triggers

None listed.

## Installation and MCP Setup

### Path 1: SDK Installation

#### Path 1, Step 1: Install Composio

Install the Composio SDK
```python
pip install composio_openai
```

```typescript
npm install @composio/openai
```

#### Path 1, Step 2: Initialize Composio and Create Tool Router Session

Import and initialize Composio client, then create a Tool Router session
```python
from openai import OpenAI
from composio import Composio
from composio_openai import OpenAIResponsesProvider

composio = Composio(provider=OpenAIResponsesProvider())
openai = OpenAI()
session = composio.create(user_id='your-user-id')
```

```typescript
import OpenAI from 'openai';
import { Composio } from '@composio/core';
import { OpenAIResponsesProvider } from '@composio/openai';

const composio = new Composio({
  provider: new OpenAIResponsesProvider(),
});
const openai = new OpenAI({});
const session = await composio.create('your-user-id');
```

#### Path 1, Step 3: Execute HelpSpot Tools via Tool Router with Your Agent

Get tools from Tool Router session and execute HelpSpot actions with your Agent
```python
tools = session.tools
response = openai.responses.create(
  model='gpt-4.1',
  tools=tools,
  input=[{
    'role': 'user',
    'content': 'List all open HelpSpot requests assigned to me and summarize priority issues'
  }]
)
result = composio.provider.handle_tool_calls(
  response=response,
  user_id='your-user-id'
)
print(result)
```

```typescript
const tools = session.tools;
const response = await openai.responses.create({
  model: 'gpt-4.1',
  tools: tools,
  input: [{
    role: 'user',
    content: 'List all open HelpSpot requests assigned to me and summarize priority issues'
  }],
});
const result = await composio.provider.handleToolCalls(
  'your-user-id',
  response.output
);
console.log(result);
```

### Path 2: MCP Server Setup

#### Path 2, Step 1: Install Composio

Install the Composio SDK for Python or TypeScript
```python
pip install composio claude-agent-sdk
```

```typescript
npm install @composio/core ai @ai-sdk/openai @ai-sdk/mcp
```

#### Path 2, Step 2: Initialize Client and Create Tool Router Session

Import and initialize the Composio client, then create a Tool Router session for HelpSpot
```python
from composio import Composio
from claude_agent_sdk import ClaudeSDKClient, ClaudeAgentOptions

composio = Composio(api_key='your-composio-api-key')
session = composio.create(user_id='your-user-id')
url = session.mcp.url
```

```typescript
import { Composio } from '@composio/core';

const composio = new Composio({ apiKey: 'your-api-key' });
const session = await composio.create('your-user-id');
console.log(`Tool Router session created: ${session.mcp.url}`);
```

#### Path 2, Step 3: Connect to AI Agent

Use the MCP server with your AI agent (Anthropic Claude or Mastra)
```python
import asyncio

options = ClaudeAgentOptions(
    permission_mode='bypassPermissions',
    mcp_servers={
        'tool_router': {
            'type': 'http',
            'url': url,
            'headers': {
                'x-api-key': 'your-composio-api-key'
            }
        }
    },
    system_prompt='You are a helpful assistant with access to HelpSpot tools.',
    max_turns=10
)

async def main():
    async with ClaudeSDKClient(options=options) as client:
        await client.query('List all open HelpSpot requests assigned to me and summarize priority issues')
        async for message in client.receive_response():
            if hasattr(message, 'content'):
                for block in message.content:
                    if hasattr(block, 'text'):
                        print(block.text)

asyncio.run(main())
```

```typescript
import { openai } from '@ai-sdk/openai';
import { experimental_createMCPClient as createMCPClient } from '@ai-sdk/mcp';
import { generateText } from 'ai';

const client = await createMCPClient({
  transport: {
    type: 'http',
    url: session.mcp.url,
    headers: {
      'x-api-key': 'your-composio-api-key',
    },
  },
});

const tools = await client.tools();
const { text } = await generateText({
  model: openai('gpt-4o'),
  tools,
  messages: [{
    role: 'user',
    content: 'List all open HelpSpot requests assigned to me and summarize priority issues'
  }],
  maxSteps: 5,
});

console.log(`Agent: ${text}`);
```

## Why Use Composio?

### 1. AI Native HelpSpot Integration

- Supports both HelpSpot MCP and direct API based integrations
- Structured, LLM-friendly schemas for reliable support request handling
- Rich coverage for reading, writing, and querying HelpSpot requests, staff data, saved responses, and reports

### 2. Managed Auth

- Securely stores HelpSpot API keys so you don't have to hard-code secrets
- Central place to manage, scope, and revoke HelpSpot access
- Per user and per environment credentials for safer support workflows

### 3. Agent Optimized Design

- Tools are shaped for real HelpSpot tasks like finding requests, updating statuses, and reviewing staff workload
- Tools are tuned using real error and success rates to improve reliability over time
- Comprehensive execution logs so you always know what ran, when, and on whose behalf

### 4. Enterprise Grade Security

- Fine-grained RBAC so you control which agents and users can access HelpSpot
- Scoped, least privilege access to HelpSpot request and help desk data
- Full audit trail of agent actions to support support operations review and compliance

## Use HelpSpot with any AI Agent Framework

Choose a framework you want to connect HelpSpot with:

None listed.

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## Frequently Asked Questions

### Do I need my own developer credentials to use HelpSpot with Composio?

Yes, HelpSpot requires you to configure your own API key. Once set up, Composio handles secure credential storage and API request handling for you.

### Can I use multiple toolkits together?

Yes! Composio's Tool Router enables agents to use multiple toolkits. [Learn more](https://docs.composio.dev/tool-router/overview).

### Is Composio secure?

Composio is SOC 2 and ISO 27001 compliant with all data encrypted in transit and at rest. [Learn more](https://trust.composio.dev).

### What if the API changes?

Composio maintains and updates all toolkit integrations automatically, so your agents always work with the latest API versions.

---
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