# How to integrate Gorgias MCP with OpenAI Agents SDK

```json
{
  "title": "How to integrate Gorgias MCP with OpenAI Agents SDK",
  "toolkit": "Gorgias",
  "toolkit_slug": "gorgias",
  "framework": "OpenAI Agents SDK",
  "framework_slug": "open-ai-agents-sdk",
  "url": "https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk",
  "markdown_url": "https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk.md",
  "updated_at": "2026-05-12T10:14:12.993Z"
}
```

## Introduction

This guide walks you through connecting Gorgias to the OpenAI Agents SDK using the Composio tool router. By the end, you'll have a working Gorgias agent that can create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active through natural language commands.
This guide will help you understand how to give your OpenAI Agents SDK agent real control over a Gorgias account through Composio's Gorgias MCP server.
Before we dive in, let's take a quick look at the key ideas and tools involved.

## Also integrate Gorgias with

- [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/gorgias/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/gorgias/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/gorgias/framework/cli)
- [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/gorgias/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai)

## TL;DR

Here's what you'll learn:
- Get and set up your OpenAI and Composio API keys
- Install the necessary dependencies
- Initialize Composio and create a Tool Router session for Gorgias
- Configure an AI agent that can use Gorgias as a tool
- Run a live chat session where you can ask the agent to perform Gorgias operations

## What is OpenAI Agents SDK?

The OpenAI Agents SDK is a lightweight framework for building AI agents that can use tools and maintain conversation state. It provides a simple interface for creating agents with hosted MCP tool support.
Key features include:
- Hosted MCP Tools: Connect to external services through hosted MCP endpoints
- SQLite Sessions: Persist conversation history across interactions
- Simple API: Clean interface with Agent, Runner, and tool configuration
- Streaming Support: Real-time response streaming for interactive applications

## What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.
- Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
- Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
- Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
- Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
- Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `GORGIAS_ADD_TICKET_TAGS` | Add Ticket Tags | Adds tags to a ticket in Gorgias. |
| `GORGIAS_CREATE_ACCOUNT_SETTING` | Create Account Setting | Creates a new account setting in Gorgias. |
| `GORGIAS_CREATE_CUSTOMER` | Create Customer | Creates a new customer in Gorgias. |
| `GORGIAS_CREATE_TEAM` | Create Team | Creates a new team in Gorgias. |
| `GORGIAS_CREATE_TICKET` | Create Ticket | Creates a new ticket in Gorgias. |
| `GORGIAS_DELETE_CUSTOMER` | Delete Customer | Deletes a specific customer from Gorgias. |
| `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE` | Delete Customer Field Value | Deletes a specific field value for a customer in Gorgias. |
| `GORGIAS_DELETE_CUSTOMERS` | Delete Customers | Deletes multiple customers from Gorgias. |
| `GORGIAS_DELETE_TEAM` | Delete Team | Deletes a specific team from Gorgias. |
| `GORGIAS_DELETE_TICKET` | Delete Ticket | Deletes a specific ticket from Gorgias. |
| `GORGIAS_DELETE_TICKET_FIELD_VALUE` | Delete Ticket Field Value | Deletes a specific field value for a ticket in Gorgias. |
| `GORGIAS_GET_ACCOUNT` | Get Account | Retrieves your Gorgias account information. |
| `GORGIAS_GET_CUSTOMER` | Get Customer | Retrieves a specific customer from Gorgias. |
| `GORGIAS_GET_EVENT` | Get Event | Retrieves a specific event from Gorgias. |
| `GORGIAS_GET_TEAM` | Get Team | Retrieves a specific team from Gorgias. |
| `GORGIAS_GET_TICKET` | Get Ticket | Retrieves a specific ticket from Gorgias. |
| `GORGIAS_LIST_ACCOUNT_SETTINGS` | List Account Settings | Lists all account settings in Gorgias. |
| `GORGIAS_LIST_CUSTOMER_FIELD_VALUES` | List Customer Field Values | Lists all field values for a customer in Gorgias. |
| `GORGIAS_LIST_CUSTOMERS` | List Customers | Lists customers in Gorgias with various filtering options. |
| `GORGIAS_LIST_EVENTS` | List Events | Lists events in Gorgias with various filtering options. |
| `GORGIAS_LIST_TEAMS` | List Teams | Lists teams in Gorgias. |
| `GORGIAS_LIST_TICKET_FIELD_VALUES` | List Ticket Field Values | Lists all field values for a ticket in Gorgias. |
| `GORGIAS_LIST_TICKETS` | List Tickets | Lists tickets in Gorgias with various filtering options. |
| `GORGIAS_LIST_TICKET_TAGS` | List Ticket Tags | Lists all tags for a ticket in Gorgias. |
| `GORGIAS_MERGE_CUSTOMERS` | Merge Customers | Merges two customers in Gorgias, combining their data and history. |
| `GORGIAS_REMOVE_TICKET_TAGS` | Remove Ticket Tags | Removes tags from a ticket in Gorgias. |
| `GORGIAS_SET_CUSTOMER_DATA` | Set Customer Data | Sets the complete data object for a customer in Gorgias. |
| `GORGIAS_SET_TICKET_TAGS` | Set Ticket Tags | Sets the complete list of tags for a ticket in Gorgias. |
| `GORGIAS_UPDATE_ACCOUNT_SETTING` | Update Account Setting | Updates an existing account setting in Gorgias. |
| `GORGIAS_UPDATE_CUSTOMER` | Update Customer | Updates an existing customer in Gorgias. |
| `GORGIAS_UPDATE_TEAM` | Update Team | Updates an existing team in Gorgias. |
| `GORGIAS_UPDATE_TICKET` | Update Ticket | Updates an existing ticket in Gorgias. |

## Supported Triggers

None listed.

## Creating MCP Server - Stand-alone vs Composio SDK

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent to Gorgias. It provides structured and secure access so your agent can perform Gorgias operations on your behalf through a secure, permission-based interface.
With Composio's managed implementation, you don't have to create your own developer app. For production, if you're building an end product, we recommend using your own credentials. The managed server helps you prototype fast and go from 0-1 faster.

## Step-by-step Guide

### 1. Prerequisites

Before starting, make sure you have:
- Composio API Key and OpenAI API Key
- Primary know-how of OpenAI Agents SDK
- A live Gorgias project
- Some knowledge of Python or Typescript

### 1. Getting API Keys for OpenAI and Composio

OpenAI API Key
- Go to the [OpenAI dashboard](https://platform.openai.com/settings/organization/api-keys) and create an API key. You'll need credits to use the models, or you can connect to another model provider.
- Keep the API key safe.
Composio API Key
- Log in to the [Composio dashboard](https://dashboard.composio.dev?utm_source=toolkits&utm_medium=framework_docs).
- Go to Settings and copy your API key.

### 2. Install dependencies

Install the Composio SDK and the OpenAI Agents SDK.
```python
pip install composio_openai_agents openai-agents python-dotenv
```

```typescript
npm install @composio/openai-agents @openai/agents dotenv
```

### 3. Set up environment variables

Create a .env file and add your OpenAI and Composio API keys.
```bash
OPENAI_API_KEY=sk-...your-api-key
COMPOSIO_API_KEY=your-api-key
USER_ID=composio_user@gmail.com
```

### 4. Import dependencies

What's happening:
- You're importing all necessary libraries.
- The Composio and OpenAIAgentsProvider classes are imported to connect your OpenAI agent to Composio tools like Gorgias.
```python
import asyncio
import os
from dotenv import load_dotenv

from composio import Composio
from composio_openai_agents import OpenAIAgentsProvider
from agents import Agent, Runner, HostedMCPTool, SQLiteSession
```

```typescript
import 'dotenv/config';
import { Composio } from '@composio/core';
import { OpenAIAgentsProvider } from '@composio/openai-agents';
import { Agent, hostedMcpTool, run, OpenAIConversationsSession } from '@openai/agents';
import * as readline from 'readline';
```

### 5. Set up the Composio instance

No description provided.
```python
load_dotenv()

api_key = os.getenv("COMPOSIO_API_KEY")
user_id = os.getenv("USER_ID")

if not api_key:
    raise RuntimeError("COMPOSIO_API_KEY is not set. Create a .env file with COMPOSIO_API_KEY=your_key")

# Initialize Composio
composio = Composio(api_key=api_key, provider=OpenAIAgentsProvider())
```

```typescript
dotenv.config();

const composioApiKey = process.env.COMPOSIO_API_KEY;
const userId = process.env.USER_ID;

if (!composioApiKey) {
  throw new Error('COMPOSIO_API_KEY is not set. Create a .env file with COMPOSIO_API_KEY=your_key');
}
if (!userId) {
  throw new Error('USER_ID is not set');
}

// Initialize Composio
const composio = new Composio({
  apiKey: composioApiKey,
  provider: new OpenAIAgentsProvider(),
});
```

### 6. Create a Tool Router session

What is happening:
- You give the Tool Router the user id and the toolkits you want available. Here, it is only gorgias.
- The router checks the user's Gorgias connection and prepares the MCP endpoint.
- The returned session.mcp.url is the MCP URL that your agent will use to access Gorgias.
- This approach keeps things lightweight and lets the agent request Gorgias tools only when needed during the conversation.
```python
# Create a Gorgias Tool Router session
session = composio.create(
    user_id=user_id,
    toolkits=["gorgias"]
)

mcp_url = session.mcp.url
```

```typescript
// Create Tool Router session for Gorgias
const session = await composio.create(userId as string, {
  toolkits: ['gorgias'],
});
const mcpUrl = session.mcp.url;
```

### 7. Configure the agent

No description provided.
```python
# Configure agent with MCP tool
agent = Agent(
    name="Assistant",
    model="gpt-5",
    instructions=(
        "You are a helpful assistant that can access Gorgias. "
        "Help users perform Gorgias operations through natural language."
    ),
    tools=[
        HostedMCPTool(
            tool_config={
                "type": "mcp",
                "server_label": "tool_router",
                "server_url": mcp_url,
                "headers": {"x-api-key": api_key},
                "require_approval": "never",
            }
        )
    ],
)
```

```typescript
// Configure agent with MCP tool
const agent = new Agent({
  name: 'Assistant',
  model: 'gpt-5',
  instructions:
    'You are a helpful assistant that can access Gorgias. Help users perform Gorgias operations through natural language.',
  tools: [
    hostedMcpTool({
      serverLabel: 'tool_router',
      serverUrl: mcpUrl,
      headers: { 'x-api-key': composioApiKey },
      requireApproval: 'never',
    }),
  ],
});
```

### 8. Start chat loop and handle conversation

No description provided.
```python
print("\nComposio Tool Router session created.")

chat_session = SQLiteSession("conversation_openai_toolrouter")

print("\nChat started. Type your requests below.")
print("Commands: 'exit', 'quit', or 'q' to end\n")

async def main():
    try:
        result = await Runner.run(
            agent,
            "What can you help me with?",
            session=chat_session
        )
        print(f"Assistant: {result.final_output}\n")
    except Exception as e:
        print(f"Error: {e}\n")

    while True:
        user_input = input("You: ").strip()
        if user_input.lower() in {"exit", "quit", "q"}:
            print("Goodbye!")
            break

        result = await Runner.run(
            agent,
            user_input,
            session=chat_session
        )
        print(f"Assistant: {result.final_output}\n")

asyncio.run(main())
```

```typescript
// Keep conversation state across turns
const conversationSession = new OpenAIConversationsSession();

// Simple CLI
const rl = readline.createInterface({
  input: process.stdin,
  output: process.stdout,
  prompt: 'You: ',
});

console.log('\nComposio Tool Router session created.');
console.log('\nChat started. Type your requests below.');
console.log("Commands: 'exit', 'quit', or 'q' to end\n");

try {
  const first = await run(agent, 'What can you help me with?', { session: conversationSession });
  console.log(`Assistant: ${first.finalOutput}\n`);
} catch (e) {
  console.error('Error:', e instanceof Error ? e.message : e, '\n');
}

rl.prompt();

rl.on('line', async (userInput) => {
  const text = userInput.trim();

  if (['exit', 'quit', 'q'].includes(text.toLowerCase())) {
    console.log('Goodbye!');
    rl.close();
    process.exit(0);
  }

  if (!text) {
    rl.prompt();
    return;
  }

  try {
    const result = await run(agent, text, { session: conversationSession });
    console.log(`\nAssistant: ${result.finalOutput}\n`);
  } catch (e) {
    console.error('Error:', e instanceof Error ? e.message : e, '\n');
  }

  rl.prompt();
});

rl.on('close', () => {
  console.log('\n👋 Session ended.');
  process.exit(0);
});
```

## Complete Code

```python
import asyncio
import os
from dotenv import load_dotenv

from composio import Composio
from composio_openai_agents import OpenAIAgentsProvider
from agents import Agent, Runner, HostedMCPTool, SQLiteSession

load_dotenv()

api_key = os.getenv("COMPOSIO_API_KEY")
user_id = os.getenv("USER_ID")

if not api_key:
    raise RuntimeError("COMPOSIO_API_KEY is not set. Create a .env file with COMPOSIO_API_KEY=your_key")

# Initialize Composio
composio = Composio(api_key=api_key, provider=OpenAIAgentsProvider())

# Create Tool Router session
session = composio.create(
    user_id=user_id,
    toolkits=["gorgias"]
)
mcp_url = session.mcp.url

# Configure agent with MCP tool
agent = Agent(
    name="Assistant",
    model="gpt-5",
    instructions=(
        "You are a helpful assistant that can access Gorgias. "
        "Help users perform Gorgias operations through natural language."
    ),
    tools=[
        HostedMCPTool(
            tool_config={
                "type": "mcp",
                "server_label": "tool_router",
                "server_url": mcp_url,
                "headers": {"x-api-key": api_key},
                "require_approval": "never",
            }
        )
    ],
)

print("\nComposio Tool Router session created.")

chat_session = SQLiteSession("conversation_openai_toolrouter")

print("\nChat started. Type your requests below.")
print("Commands: 'exit', 'quit', or 'q' to end\n")

async def main():
    try:
        result = await Runner.run(
            agent,
            "What can you help me with?",
            session=chat_session
        )
        print(f"Assistant: {result.final_output}\n")
    except Exception as e:
        print(f"Error: {e}\n")

    while True:
        user_input = input("You: ").strip()
        if user_input.lower() in {"exit", "quit", "q"}:
            print("Goodbye!")
            break

        result = await Runner.run(
            agent,
            user_input,
            session=chat_session
        )
        print(f"Assistant: {result.final_output}\n")

asyncio.run(main())
```

```typescript
import 'dotenv/config';
import { Composio } from '@composio/core';
import { OpenAIAgentsProvider } from '@composio/openai-agents';
import { Agent, hostedMcpTool, run, OpenAIConversationsSession } from '@openai/agents';
import * as readline from 'readline';

const composioApiKey = process.env.COMPOSIO_API_KEY;
const userId = process.env.USER_ID;

if (!composioApiKey) {
  throw new Error('COMPOSIO_API_KEY is not set. Create a .env file with COMPOSIO_API_KEY=your_key');
}
if (!userId) {
  throw new Error('USER_ID is not set');
}

// Initialize Composio
const composio = new Composio({
  apiKey: composioApiKey,
  provider: new OpenAIAgentsProvider(),
});

async function main() {
  // Create Tool Router session
  const session = await composio.create(userId as string, {
    toolkits: ['gorgias'],
  });
  const mcpUrl = session.mcp.url;

  // Configure agent with MCP tool
  const agent = new Agent({
    name: 'Assistant',
    model: 'gpt-5',
    instructions:
      'You are a helpful assistant that can access Gorgias. Help users perform Gorgias operations through natural language.',
    tools: [
      hostedMcpTool({
        serverLabel: 'tool_router',
        serverUrl: mcpUrl,
        headers: { 'x-api-key': composioApiKey },
        requireApproval: 'never',
      }),
    ],
  });

  // Keep conversation state across turns
  const conversationSession = new OpenAIConversationsSession();

  // Simple CLI
  const rl = readline.createInterface({
    input: process.stdin,
    output: process.stdout,
    prompt: 'You: ',
  });

  console.log('\nComposio Tool Router session created.');
  console.log('\nChat started. Type your requests below.');
  console.log("Commands: 'exit', 'quit', or 'q' to end\n");

  try {
    const first = await run(agent, 'What can you help me with?', { session: conversationSession });
    console.log(`Assistant: ${first.finalOutput}\n`);
  } catch (e) {
    console.error('Error:', e instanceof Error ? e.message : e, '\n');
  }

  rl.prompt();

  rl.on('line', async (userInput) => {
    const text = userInput.trim();

    if (['exit', 'quit', 'q'].includes(text.toLowerCase())) {
      console.log('Goodbye!');
      rl.close();
      process.exit(0);
    }

    if (!text) {
      rl.prompt();
      return;
    }

    try {
      const result = await run(agent, text, { session: conversationSession });
      console.log(`\nAssistant: ${result.finalOutput}\n`);
    } catch (e) {
      console.error('Error:', e instanceof Error ? e.message : e, '\n');
    }

    rl.prompt();
  });

  rl.on('close', () => {
    console.log('\nSession ended.');
    process.exit(0);
  });
}

main().catch((err) => {
  console.error('Fatal error:', err);
  process.exit(1);
});
```

## Conclusion

This was a starter code for integrating Gorgias MCP with OpenAI Agents SDK to build a functional AI agent that can interact with Gorgias.
Key features:
- Hosted MCP tool integration through Composio's Tool Router
- SQLite session persistence for conversation history
- Simple async chat loop for interactive testing
You can extend this by adding more toolkits, implementing custom business logic, or building a web interface around the agent.

## How to build Gorgias MCP Agent with another framework

- [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/gorgias/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/gorgias/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/gorgias/framework/cli)
- [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk)
- [Mastra AI](https://composio.dev/toolkits/gorgias/framework/mastra-ai)
- [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai)

## Related Toolkits

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- [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates.
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- [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates.
- [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly.
- [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time.
- [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows.
- [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
- [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality.
- [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster.
- [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment.
- [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.
- [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach.
- [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback.

## Frequently Asked Questions

### What are the differences in Tool Router MCP and Gorgias MCP?

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

### Can I use Tool Router MCP with OpenAI Agents SDK?

Yes, you can. OpenAI Agents SDK fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

### Can I manage the permissions and scopes for Gorgias while using Tool Router?

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

### How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

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[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)