# How to integrate Gorgias MCP with Mastra AI

```json
{
  "title": "How to integrate Gorgias MCP with Mastra AI",
  "toolkit": "Gorgias",
  "toolkit_slug": "gorgias",
  "framework": "Mastra AI",
  "framework_slug": "mastra-ai",
  "url": "https://composio.dev/toolkits/gorgias/framework/mastra-ai",
  "markdown_url": "https://composio.dev/toolkits/gorgias/framework/mastra-ai.md",
  "updated_at": "2026-05-12T10:14:12.993Z"
}
```

## Introduction

This guide walks you through connecting Gorgias to Mastra AI using the Composio tool router. By the end, you'll have a working Gorgias agent that can create a new support ticket for a customer, add urgent tag to today's open tickets, delete a team that's no longer active through natural language commands.
This guide will help you understand how to give your Mastra AI agent real control over a Gorgias account through Composio's Gorgias MCP server.
Before we dive in, let's take a quick look at the key ideas and tools involved.

## Also integrate Gorgias with

- [OpenAI Agents SDK](https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/gorgias/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/gorgias/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/gorgias/framework/cli)
- [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk)
- [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai)

## TL;DR

Here's what you'll learn:
- Set up your environment so Mastra, OpenAI, and Composio work together
- Create a Tool Router session in Composio that exposes Gorgias tools
- Connect Mastra's MCP client to the Composio generated MCP URL
- Fetch Gorgias tool definitions and attach them as a toolset
- Build a Mastra agent that can reason, call tools, and return structured results
- Run an interactive CLI where you can chat with your Gorgias agent

## What is Mastra AI?

Mastra AI is a TypeScript framework for building AI agents with tool support. It provides a clean API for creating agents that can use external services through MCP.
Key features include:
- MCP Client: Built-in support for Model Context Protocol servers
- Toolsets: Organize tools into logical groups
- Step Callbacks: Monitor and debug agent execution
- OpenAI Integration: Works with OpenAI models via @ai-sdk/openai

## What is the Gorgias MCP server, and what's possible with it?

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf.
- Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster.
- Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required.
- Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow.
- Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus.
- Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze.

## Supported Tools

| Tool slug | Name | Description |
|---|---|---|
| `GORGIAS_ADD_TICKET_TAGS` | Add Ticket Tags | Adds tags to a ticket in Gorgias. |
| `GORGIAS_CREATE_ACCOUNT_SETTING` | Create Account Setting | Creates a new account setting in Gorgias. |
| `GORGIAS_CREATE_CUSTOMER` | Create Customer | Creates a new customer in Gorgias. |
| `GORGIAS_CREATE_TEAM` | Create Team | Creates a new team in Gorgias. |
| `GORGIAS_CREATE_TICKET` | Create Ticket | Creates a new ticket in Gorgias. |
| `GORGIAS_DELETE_CUSTOMER` | Delete Customer | Deletes a specific customer from Gorgias. |
| `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE` | Delete Customer Field Value | Deletes a specific field value for a customer in Gorgias. |
| `GORGIAS_DELETE_CUSTOMERS` | Delete Customers | Deletes multiple customers from Gorgias. |
| `GORGIAS_DELETE_TEAM` | Delete Team | Deletes a specific team from Gorgias. |
| `GORGIAS_DELETE_TICKET` | Delete Ticket | Deletes a specific ticket from Gorgias. |
| `GORGIAS_DELETE_TICKET_FIELD_VALUE` | Delete Ticket Field Value | Deletes a specific field value for a ticket in Gorgias. |
| `GORGIAS_GET_ACCOUNT` | Get Account | Retrieves your Gorgias account information. |
| `GORGIAS_GET_CUSTOMER` | Get Customer | Retrieves a specific customer from Gorgias. |
| `GORGIAS_GET_EVENT` | Get Event | Retrieves a specific event from Gorgias. |
| `GORGIAS_GET_TEAM` | Get Team | Retrieves a specific team from Gorgias. |
| `GORGIAS_GET_TICKET` | Get Ticket | Retrieves a specific ticket from Gorgias. |
| `GORGIAS_LIST_ACCOUNT_SETTINGS` | List Account Settings | Lists all account settings in Gorgias. |
| `GORGIAS_LIST_CUSTOMER_FIELD_VALUES` | List Customer Field Values | Lists all field values for a customer in Gorgias. |
| `GORGIAS_LIST_CUSTOMERS` | List Customers | Lists customers in Gorgias with various filtering options. |
| `GORGIAS_LIST_EVENTS` | List Events | Lists events in Gorgias with various filtering options. |
| `GORGIAS_LIST_TEAMS` | List Teams | Lists teams in Gorgias. |
| `GORGIAS_LIST_TICKET_FIELD_VALUES` | List Ticket Field Values | Lists all field values for a ticket in Gorgias. |
| `GORGIAS_LIST_TICKETS` | List Tickets | Lists tickets in Gorgias with various filtering options. |
| `GORGIAS_LIST_TICKET_TAGS` | List Ticket Tags | Lists all tags for a ticket in Gorgias. |
| `GORGIAS_MERGE_CUSTOMERS` | Merge Customers | Merges two customers in Gorgias, combining their data and history. |
| `GORGIAS_REMOVE_TICKET_TAGS` | Remove Ticket Tags | Removes tags from a ticket in Gorgias. |
| `GORGIAS_SET_CUSTOMER_DATA` | Set Customer Data | Sets the complete data object for a customer in Gorgias. |
| `GORGIAS_SET_TICKET_TAGS` | Set Ticket Tags | Sets the complete list of tags for a ticket in Gorgias. |
| `GORGIAS_UPDATE_ACCOUNT_SETTING` | Update Account Setting | Updates an existing account setting in Gorgias. |
| `GORGIAS_UPDATE_CUSTOMER` | Update Customer | Updates an existing customer in Gorgias. |
| `GORGIAS_UPDATE_TEAM` | Update Team | Updates an existing team in Gorgias. |
| `GORGIAS_UPDATE_TICKET` | Update Ticket | Updates an existing ticket in Gorgias. |

## Supported Triggers

None listed.

## Creating MCP Server - Stand-alone vs Composio SDK

The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent to Gorgias. It provides structured and secure access so your agent can perform Gorgias operations on your behalf through a secure, permission-based interface.
With Composio's managed implementation, you don't have to create your own developer app. For production, if you're building an end product, we recommend using your own credentials. The managed server helps you prototype fast and go from 0-1 faster.

## Step-by-step Guide

### 1. Prerequisites

Before starting, make sure you have:
- Node.js 18 or higher
- A Composio account with an active API key
- An OpenAI API key
- Basic familiarity with TypeScript

### 1. Getting API Keys for OpenAI and Composio

OpenAI API Key
- Go to the [OpenAI dashboard](https://platform.openai.com/settings/organization/api-keys) and create an API key.
- You need credits or a connected billing setup to use the models.
- Store the key somewhere safe.
Composio API Key
- Log in to the [Composio dashboard](https://dashboard.composio.dev?utm_source=toolkits&utm_medium=framework_docs).
- Go to Settings and copy your API key.
- This key lets your Mastra agent talk to Composio and reach Gorgias through MCP.

### 2. Install dependencies

Install the required packages.
What's happening:
- @composio/core is the Composio SDK for creating MCP sessions
- @mastra/core provides the Agent class
- @mastra/mcp is Mastra's MCP client
- @ai-sdk/openai is the model wrapper for OpenAI
- dotenv loads environment variables from .env
```bash
npm install @composio/core @mastra/core @mastra/mcp @ai-sdk/openai dotenv
```

### 3. Set up environment variables

Create a .env file in your project root.
What's happening:
- COMPOSIO_API_KEY authenticates your requests to Composio
- COMPOSIO_USER_ID tells Composio which user this session belongs to
- OPENAI_API_KEY lets the Mastra agent call OpenAI models
```bash
COMPOSIO_API_KEY=your_composio_api_key_here
COMPOSIO_USER_ID=your_user_id_here
OPENAI_API_KEY=your_openai_api_key_here
```

### 4. Import libraries and validate environment

What's happening:
- dotenv/config auto loads your .env so process.env.* is available
- openai gives you a Mastra compatible model wrapper
- Agent is the Mastra agent that will call tools and produce answers
- MCPClient connects Mastra to your Composio MCP server
- Composio is used to create a Tool Router session
```typescript
import "dotenv/config";
import { openai } from "@ai-sdk/openai";
import { Agent } from "@mastra/core/agent";
import { MCPClient } from "@mastra/mcp";
import { Composio } from "@composio/core";
import * as readline from "readline";

import type { AiMessageType } from "@mastra/core/agent";

const openaiAPIKey = process.env.OPENAI_API_KEY;
const composioAPIKey = process.env.COMPOSIO_API_KEY;
const composioUserID = process.env.COMPOSIO_USER_ID;

if (!openaiAPIKey) throw new Error("OPENAI_API_KEY is not set");
if (!composioAPIKey) throw new Error("COMPOSIO_API_KEY is not set");
if (!composioUserID) throw new Error("COMPOSIO_USER_ID is not set");

const composio = new Composio({
  apiKey: composioAPIKey as string,
});
```

### 5. Create a Tool Router session for Gorgias

What's happening:
- create spins up a short-lived MCP HTTP endpoint for this user
- The toolkits array contains "gorgias" for Gorgias access
- session.mcp.url is the MCP URL that Mastra's MCPClient will connect to
```typescript
async function main() {
  const session = await composio.create(
    composioUserID as string,
    {
      toolkits: ["gorgias"],
    },
  );

  const composioMCPUrl = session.mcp.url;
  console.log("Gorgias MCP URL:", composioMCPUrl);
```

### 6. Configure Mastra MCP client and fetch tools

What's happening:
- MCPClient takes an id for this client and a list of MCP servers
- The headers property includes the x-api-key for authentication
- getTools fetches the tool definitions exposed by the Gorgias toolkit
```typescript
const mcpClient = new MCPClient({
    id: composioUserID as string,
    servers: {
      nasdaq: {
        url: new URL(composioMCPUrl),
        requestInit: {
          headers: session.mcp.headers,
        },
      },
    },
    timeout: 30_000,
  });

console.log("Fetching MCP tools from Composio...");
const composioTools = await mcpClient.getTools();
console.log("Number of tools:", Object.keys(composioTools).length);
```

### 7. Create the Mastra agent

What's happening:
- Agent is the core Mastra agent
- name is just an identifier for logging and debugging
- instructions guide the agent to use tools instead of only answering in natural language
- model uses openai("gpt-5") to configure the underlying LLM
```typescript
const agent = new Agent({
    name: "gorgias-mastra-agent",
    instructions: "You are an AI agent with Gorgias tools via Composio.",
    model: "openai/gpt-5",
  });
```

### 8. Set up interactive chat interface

What's happening:
- messages keeps the full conversation history in Mastra's expected format
- agent.generate runs the agent with conversation history and Gorgias toolsets
- maxSteps limits how many tool calls the agent can take in a single run
- onStepFinish is a hook that prints intermediate steps for debugging
```typescript
let messages: AiMessageType[] = [];

console.log("Chat started! Type 'exit' or 'quit' to end.\n");

const rl = readline.createInterface({
  input: process.stdin,
  output: process.stdout,
  prompt: "> ",
});

rl.prompt();

rl.on("line", async (userInput: string) => {
  const trimmedInput = userInput.trim();

  if (["exit", "quit", "bye"].includes(trimmedInput.toLowerCase())) {
    console.log("\nGoodbye!");
    rl.close();
    process.exit(0);
  }

  if (!trimmedInput) {
    rl.prompt();
    return;
  }

  messages.push({
    id: crypto.randomUUID(),
    role: "user",
    content: trimmedInput,
  });

  console.log("\nAgent is thinking...\n");

  try {
    const response = await agent.generate(messages, {
      toolsets: {
        gorgias: composioTools,
      },
      maxSteps: 8,
    });

    const { text } = response;

    if (text && text.trim().length > 0) {
      console.log(`Agent: ${text}\n`);
        messages.push({
          id: crypto.randomUUID(),
          role: "assistant",
          content: text,
        });
      }
    } catch (error) {
      console.error("\nError:", error);
    }

    rl.prompt();
  });

  rl.on("close", async () => {
    console.log("\nSession ended.");
    await mcpClient.disconnect();
    process.exit(0);
  });
}

main().catch((err) => {
  console.error("Fatal error:", err);
  process.exit(1);
});
```

## Complete Code

```typescript
import "dotenv/config";
import { openai } from "@ai-sdk/openai";
import { Agent } from "@mastra/core/agent";
import { MCPClient } from "@mastra/mcp";
import { Composio } from "@composio/core";
import * as readline from "readline";

import type { AiMessageType } from "@mastra/core/agent";

const openaiAPIKey = process.env.OPENAI_API_KEY;
const composioAPIKey = process.env.COMPOSIO_API_KEY;
const composioUserID = process.env.COMPOSIO_USER_ID;

if (!openaiAPIKey) throw new Error("OPENAI_API_KEY is not set");
if (!composioAPIKey) throw new Error("COMPOSIO_API_KEY is not set");
if (!composioUserID) throw new Error("COMPOSIO_USER_ID is not set");

const composio = new Composio({ apiKey: composioAPIKey as string });

async function main() {
  const session = await composio.create(composioUserID as string, {
    toolkits: ["gorgias"],
  });

  const composioMCPUrl = session.mcp.url;

  const mcpClient = new MCPClient({
    id: composioUserID as string,
    servers: {
      gorgias: {
        url: new URL(composioMCPUrl),
        requestInit: {
          headers: session.mcp.headers,
        },
      },
    },
    timeout: 30_000,
  });

  const composioTools = await mcpClient.getTools();

  const agent = new Agent({
    name: "gorgias-mastra-agent",
    instructions: "You are an AI agent with Gorgias tools via Composio.",
    model: "openai/gpt-5",
  });

  let messages: AiMessageType[] = [];

  const rl = readline.createInterface({
    input: process.stdin,
    output: process.stdout,
    prompt: "> ",
  });

  rl.prompt();

  rl.on("line", async (input: string) => {
    const trimmed = input.trim();
    if (["exit", "quit"].includes(trimmed.toLowerCase())) {
      rl.close();
      return;
    }

    messages.push({ id: crypto.randomUUID(), role: "user", content: trimmed });

    const { text } = await agent.generate(messages, {
      toolsets: { gorgias: composioTools },
      maxSteps: 8,
    });

    if (text) {
      console.log(`Agent: ${text}\n`);
      messages.push({ id: crypto.randomUUID(), role: "assistant", content: text });
    }

    rl.prompt();
  });

  rl.on("close", async () => {
    await mcpClient.disconnect();
    process.exit(0);
  });
}

main();
```

## Conclusion

You've built a Mastra AI agent that can interact with Gorgias through Composio's Tool Router.
You can extend this further by:
- Adding other toolkits like Gmail, Slack, or GitHub
- Building a web-based chat interface around this agent
- Using multiple MCP endpoints to enable cross-app workflows

## How to build Gorgias MCP Agent with another framework

- [OpenAI Agents SDK](https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk)
- [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk)
- [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code)
- [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork)
- [Codex](https://composio.dev/toolkits/gorgias/framework/codex)
- [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw)
- [Hermes](https://composio.dev/toolkits/gorgias/framework/hermes-agent)
- [CLI](https://composio.dev/toolkits/gorgias/framework/cli)
- [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk)
- [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain)
- [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk)
- [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index)
- [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai)

## Related Toolkits

- [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools.
- [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations.
- [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates.
- [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates.
- [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations.
- [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code.
- [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding.
- [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls.
- [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources.
- [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates.
- [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly.
- [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time.
- [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows.
- [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
- [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality.
- [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster.
- [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment.
- [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.
- [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach.
- [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback.

## Frequently Asked Questions

### What are the differences in Tool Router MCP and Gorgias MCP?

With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint.

### Can I use Tool Router MCP with Mastra AI?

Yes, you can. Mastra AI fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools.

### Can I manage the permissions and scopes for Gorgias while using Tool Router?

Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do.

### How safe is my data with Composio Tool Router?

All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible.

---
[See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)