# How to integrate Gorgias MCP with Hermes ```json { "title": "How to integrate Gorgias MCP with Hermes", "toolkit": "Gorgias", "toolkit_slug": "gorgias", "framework": "Hermes", "framework_slug": "hermes-agent", "url": "https://composio.dev/toolkits/gorgias/framework/hermes-agent", "markdown_url": "https://composio.dev/toolkits/gorgias/framework/hermes-agent.md", "updated_at": "2026-05-06T08:14:37.797Z" } ``` ## Introduction Hermes is a 24/7 autonomous agent that lives on your computer or server — it remembers what it learns and evolves as your usage grows. This guide explains the easiest and most robust way to connect your Gorgias account to Hermes. You can do this through either Composio Connect CLI or Composio Connect MCP. For personal use we recommend the CLI, but you won't go wrong with MCP either. ## Also integrate Gorgias with - [OpenAI Agents SDK](https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/gorgias/framework/codex) - [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw) - [CLI](https://composio.dev/toolkits/gorgias/framework/cli) - [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk) - [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/gorgias/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai) ## TL;DR ### What is Composio Connect? Composio Connect is a consumer offering that lets anyone plug 1,000+ applications directly into their agent harness — including Hermes. It can: - Search and load tools from relevant toolkits on-demand, reducing context usage. - Chain multiple tools to accomplish complex workflows via a remote workbench, without excessive back-and-forth with the LLM. - Manage app authentication end-to-end with zero manual overhead. ## Connect Gorgias to Hermes ### Integrating Gorgias with Hermes ### Using Composio Connect CLI 1. Install the Composio CLI Run the install script directly, or paste https://composio.dev/hermes into your Hermes chat box to have it installed for you. ```bash curl -fsSL https://composio.dev/install | bash ``` ## What is the Gorgias MCP server, and what's possible with it? The Gorgias MCP server is an implementation of the Model Context Protocol that connects your AI agent and assistants like Claude, Cursor, etc directly to your Gorgias account. It provides structured and secure access to your helpdesk workspace, so your agent can perform actions like managing tickets, creating customers, tagging conversations, and organizing support teams on your behalf. - Automated ticket management: Instantly create, update, or delete support tickets to streamline customer interactions and resolve issues faster. - Customer profile control: Add new customers, update their details, or remove outdated accounts directly from your helpdesk—no manual entry required. - Tagging and ticket organization: Effortlessly assign or remove tags on tickets so your support requests stay organized by priority, topic, or workflow. - Team management: Create or delete support teams, letting your agent help restructure teams as your business grows or shifts focus. - Bulk customer actions: Perform batch operations like deleting multiple customers or specific field values, making mass updates and data hygiene a breeze. ## Supported Tools | Tool slug | Name | Description | |---|---|---| | `GORGIAS_ADD_TICKET_TAGS` | Add Ticket Tags | Adds tags to a ticket in gorgias. | | `GORGIAS_CREATE_ACCOUNT_SETTING` | Create Account Setting | Creates a new account setting in gorgias. | | `GORGIAS_CREATE_CUSTOMER` | Create Customer | Creates a new customer in gorgias. | | `GORGIAS_CREATE_TEAM` | Create Team | Creates a new team in gorgias. | | `GORGIAS_CREATE_TICKET` | Create Ticket | Creates a new ticket in gorgias. | | `GORGIAS_DELETE_CUSTOMER` | Delete Customer | Deletes a specific customer from gorgias. | | `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE` | Delete Customer Field Value | Deletes a specific field value for a customer in gorgias. | | `GORGIAS_DELETE_CUSTOMERS` | Delete Customers | Deletes multiple customers from gorgias. | | `GORGIAS_DELETE_TEAM` | Delete Team | Deletes a specific team from gorgias. | | `GORGIAS_DELETE_TICKET` | Delete Ticket | Deletes a specific ticket from gorgias. | | `GORGIAS_DELETE_TICKET_FIELD_VALUE` | Delete Ticket Field Value | Deletes a specific field value for a ticket in gorgias. | | `GORGIAS_GET_ACCOUNT` | Get Account | Retrieves your gorgias account information. | | `GORGIAS_GET_CUSTOMER` | Get Customer | Retrieves a specific customer from gorgias. | | `GORGIAS_GET_EVENT` | Get Event | Retrieves a specific event from gorgias. | | `GORGIAS_GET_TEAM` | Get Team | Retrieves a specific team from gorgias. | | `GORGIAS_GET_TICKET` | Get Ticket | Retrieves a specific ticket from gorgias. | | `GORGIAS_LIST_ACCOUNT_SETTINGS` | List Account Settings | Lists all account settings in gorgias. | | `GORGIAS_LIST_CUSTOMER_FIELD_VALUES` | List Customer Field Values | Lists all field values for a customer in gorgias. | | `GORGIAS_LIST_CUSTOMERS` | List Customers | Lists customers in gorgias with various filtering options. | | `GORGIAS_LIST_EVENTS` | List Events | Lists events in gorgias with various filtering options. | | `GORGIAS_LIST_TEAMS` | List Teams | Lists teams in gorgias. | | `GORGIAS_LIST_TICKET_FIELD_VALUES` | List Ticket Field Values | Lists all field values for a ticket in gorgias. | | `GORGIAS_LIST_TICKETS` | List Tickets | Lists tickets in gorgias with various filtering options. | | `GORGIAS_LIST_TICKET_TAGS` | List Ticket Tags | Lists all tags for a ticket in gorgias. | | `GORGIAS_MERGE_CUSTOMERS` | Merge Customers | Merges two customers in gorgias, combining their data and history. | | `GORGIAS_REMOVE_TICKET_TAGS` | Remove Ticket Tags | Removes tags from a ticket in gorgias. | | `GORGIAS_SET_CUSTOMER_DATA` | Set Customer Data | Sets the complete data object for a customer in gorgias. | | `GORGIAS_SET_TICKET_TAGS` | Set Ticket Tags | Sets the complete list of tags for a ticket in gorgias. | | `GORGIAS_UPDATE_ACCOUNT_SETTING` | Update Account Setting | Updates an existing account setting in gorgias. | | `GORGIAS_UPDATE_CUSTOMER` | Update Customer | Updates an existing customer in gorgias. | | `GORGIAS_UPDATE_TEAM` | Update Team | Updates an existing team in gorgias. | | `GORGIAS_UPDATE_TICKET` | Update Ticket | Updates an existing ticket in gorgias. | ## Supported Triggers None listed. ## Creating MCP Server - Stand-alone vs Composio SDK The Gorgias MCP server provides comprehensive access to Gorgias operations through Composio. Once connected, Hermes can perform all major Gorgias actions on your behalf using natural language commands. ## Complete Code None listed. ## Conclusion ### Way Forward With Gorgias connected, Hermes can now act on your behalf whenever it detects a relevant task or you ask it to. From here, you can extend Hermes further: - Connect more apps: Calendar, Slack, Notion, Linear, and hundreds of others are available through the same Composio Connect setup. Each new integration compounds what Hermes can do for you. - Build workflows across tools: Once multiple apps are connected, Hermes can chain actions together — turn an email into a calendar invite, a Slack message into a Linear ticket, or a meeting note into a follow-up draft. - Let it learn your patterns: The more you use Hermes, the better it gets at anticipating how you'd handle recurring tasks. Give it feedback on drafts and decisions, and it will adapt. If you run into trouble or want to share what you've built, join the [community](https://discord.com/invite/composio) or check out the [Docs](https://docs.composio.dev?utm_source=toolkits&utm_medium=framework_template&utm_campaign=hermes&utm_content=docs) for deeper configuration options. ## How to build Gorgias MCP Agent with another framework - [OpenAI Agents SDK](https://composio.dev/toolkits/gorgias/framework/open-ai-agents-sdk) - [Claude Agent SDK](https://composio.dev/toolkits/gorgias/framework/claude-agents-sdk) - [Claude Code](https://composio.dev/toolkits/gorgias/framework/claude-code) - [Claude Cowork](https://composio.dev/toolkits/gorgias/framework/claude-cowork) - [Codex](https://composio.dev/toolkits/gorgias/framework/codex) - [OpenClaw](https://composio.dev/toolkits/gorgias/framework/openclaw) - [CLI](https://composio.dev/toolkits/gorgias/framework/cli) - [Google ADK](https://composio.dev/toolkits/gorgias/framework/google-adk) - [LangChain](https://composio.dev/toolkits/gorgias/framework/langchain) - [Vercel AI SDK](https://composio.dev/toolkits/gorgias/framework/ai-sdk) - [Mastra AI](https://composio.dev/toolkits/gorgias/framework/mastra-ai) - [LlamaIndex](https://composio.dev/toolkits/gorgias/framework/llama-index) - [CrewAI](https://composio.dev/toolkits/gorgias/framework/crew-ai) ## Related Toolkits - [Aeroleads](https://composio.dev/toolkits/aeroleads) - Aeroleads is a B2B lead generation platform for finding business emails and phone numbers. Grow your sales pipeline faster with powerful prospecting tools. - [Autobound](https://composio.dev/toolkits/autobound) - Autobound is an AI-powered sales engagement platform that crafts hyper-personalized outreach and insights. It helps sales teams boost response rates and close more deals through tailored content and recommendations. - [Better proposals](https://composio.dev/toolkits/better_proposals) - Better Proposals is a web-based tool for crafting and sending professional proposals. It helps teams impress clients and close deals faster with slick, easy-to-use templates. - [Bidsketch](https://composio.dev/toolkits/bidsketch) - Bidsketch is a proposal software that helps businesses create professional proposals quickly and efficiently. It streamlines the proposal process, saving time while boosting client win rates. - [Bolna](https://composio.dev/toolkits/bolna) - Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations. - [Botsonic](https://composio.dev/toolkits/botsonic) - Botsonic is a no-code AI chatbot builder for easily creating and deploying chatbots to your website. It empowers businesses to offer conversational experiences without writing code. - [Botstar](https://composio.dev/toolkits/botstar) - BotStar is a comprehensive chatbot platform for designing, developing, and training chatbots visually on Messenger and websites. It helps businesses automate conversations and customer interactions without coding. - [Callerapi](https://composio.dev/toolkits/callerapi) - CallerAPI is a white-label caller identification platform for branded caller ID and fraud prevention. It helps businesses boost customer trust while stopping spam, fraud, and robocalls. - [Callingly](https://composio.dev/toolkits/callingly) - Callingly is a lead response management platform that automates immediate call and text follow-ups with new leads. It helps sales teams boost response speed and close more deals by connecting seamlessly with CRMs and lead sources. - [Callpage](https://composio.dev/toolkits/callpage) - Callpage is a lead capture platform that lets businesses instantly connect with website visitors via callback. It boosts lead generation and increases your sales conversion rates. - [Clearout](https://composio.dev/toolkits/clearout) - Clearout is an AI-powered service for verifying, finding, and enriching email addresses. It boosts deliverability and helps you discover high-quality leads effortlessly. - [Clientary](https://composio.dev/toolkits/clientary) - Clientary is a platform for managing clients, invoices, projects, proposals, and more. It streamlines client work and saves you serious admin time. - [Convolo ai](https://composio.dev/toolkits/convolo_ai) - Convolo ai is an AI-powered communications platform for sales teams. It accelerates lead response and improves conversion rates by automating calls and integrating workflows. - [Delighted](https://composio.dev/toolkits/delighted) - Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment. - [Docsbot ai](https://composio.dev/toolkits/docsbot_ai) - Docsbot ai is a platform that lets you build custom AI chatbots trained on your documentation. It automates customer support and content generation, saving time and improving response quality. - [Emelia](https://composio.dev/toolkits/emelia) - Emelia is an all-in-one B2B prospecting platform for cold-email, LinkedIn outreach, and prospect research. It streamlines outbound campaigns so you can find, engage, and warm up leads faster. - [Findymail](https://composio.dev/toolkits/findymail) - Findymail is a B2B data provider offering verified email and phone contacts for sales prospecting. Enhance outreach with automated exports, email verification, and CRM enrichment. - [Freshdesk](https://composio.dev/toolkits/freshdesk) - Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support. - [Fullenrich](https://composio.dev/toolkits/fullenrich) - FullEnrich is a B2B contact enrichment platform that aggregates emails and phone numbers from 15+ data vendors. Instantly find and verify lead contact data to boost your outreach. - [Gatherup](https://composio.dev/toolkits/gatherup) - GatherUp is a customer feedback and online review management platform. It helps businesses boost their reputation by streamlining how they collect and manage customer feedback. ## Frequently Asked Questions ### What are the differences in Tool Router MCP and Gorgias MCP? With a standalone Gorgias MCP server, the agents and LLMs can only access a fixed set of Gorgias tools tied to that server. However, with the Composio Tool Router, agents can dynamically load tools from Gorgias and many other apps based on the task at hand, all through a single MCP endpoint. ### Can I use Tool Router MCP with Hermes? Yes, you can. Hermes fully supports MCP integration. You get structured tool calling, message history handling, and model orchestration while Tool Router takes care of discovering and serving the right Gorgias tools. ### Can I manage the permissions and scopes for Gorgias while using Tool Router? Yes, absolutely. You can configure which Gorgias scopes and actions are allowed when connecting your account to Composio. You can also bring your own OAuth credentials or API configuration so you keep full control over what the agent can do. ### How safe is my data with Composio Tool Router? All sensitive data such as tokens, keys, and configuration is fully encrypted at rest and in transit. Composio is SOC 2 Type 2 compliant and follows strict security practices so your Gorgias data and credentials are handled as safely as possible. --- [See all toolkits](https://composio.dev/toolkits) · [Composio docs](https://docs.composio.dev/llms.txt)